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857 Reviews of Don McGill Toyota of Katy - Service Center
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May 31, 2025
I brought my car in for Toyota warranty paint work and everyone was friendly and helpful. David did a great job of keeping me informed about the progress on my car. everyone was friendly and helpful. David did a great job of keeping me informed about the progress on my car. More
by mjcnbuller
Employees Worked With
David Gonzales
May 30, 2025
I bought my car here and have been taken it in for regular maintenance services and recalls for past few years. On one occasion, my experience could be described as "fine" where they performed the ser regular maintenance services and recalls for past few years. On one occasion, my experience could be described as "fine" where they performed the service at a reasonable speed, kept me informed, and didn't try to twist my arm about buying more parts/new car. Every other experience over that time ranged from not great to terrible. The dishonest practices I saw in the sales department has now leaked into the service department. Their promise of free oil changes ended with a $343.72 bill this last visit. Included in that bill were 2 new wiper blades which I didn't ask them to replace and which were each priced $10 higher on my receipt than on Toyota's own website. This is just one example of their aggressive and untrustworthy behavior. Additionally, I am constantly hounded by their sales team with calls, emails, and even flyers they left in my car after services. More
by Jessica
Employees Worked With
Paul
May 29, 2025
Our service advisor Jessica was wonderful. We had an AC issue that we had been trying for almost a year to get diagnosed. She arranged a rental car (unexpected) for us. She kept checking the c We had an AC issue that we had been trying for almost a year to get diagnosed. She arranged a rental car (unexpected) for us. She kept checking the car herself and with tech to make sure everything worked out. We're greatful She worked as hard as she did. Our warranty was almost done and she made sure it was covered. Her customer service was exceptional. More
by Amycoupons
Employees Worked With
Jessica
May 25, 2025
Toyota of Katy always gives exemplary service, especially our service advisor, KSea Picott. He makes sure our vehicles are serviced to our expectations. our service advisor, KSea Picott. He makes sure our vehicles are serviced to our expectations. More
by didichavis320
Employees Worked With
KSea Picott
May 21, 2025
Service department was spacious and not crowded. Clean waiting room and restrooms. Excellent verbal and text communication by my service manager. Happy w the work done on my car. Clean waiting room and restrooms. Excellent verbal and text communication by my service manager. Happy w the work done on my car. More
by edwardpak
Employees Worked With
Don Kim
