Don McGill Toyota of Katy - Service Center

Hola buen dia. Pedi que le arreglaran lo del gas a mi carro hasta me dieron precio y no le hicieron nada Pedi que le arreglaran lo del gas a mi carro hasta me dieron precio y no le hicieron nada More

Me and husband Totally dis appointed with the last service of oil change and tire rotation service of oil change and tire rotation More

The right advisor made the difference on this visit. If you are going in go visit Will. Will was my service advisor and he was excellent. Stayed in touch about things checked on me in the lobby w If you are going in go visit Will. Will was my service advisor and he was excellent. Stayed in touch about things checked on me in the lobby while I was waiting. He offered a repair that was need but wasn't a part of my visit and gave me a reasonable window of when I needed to fix rather than push a job on me I wasn't prepared pay for. Instead of focusing on "Red" factor of the diagnosis. Instead he informed me how long I could go without fixing it and said to call if anything came up. I appreciate that and it was highly refreshing over the last few visits I have had with your business. More

Great service, Richard was awesome. Good communication, helped in my decision making. Appreciate the pick up and drop off. Very classy operation. Good communication, helped in my decision making. Appreciate the pick up and drop off. Very classy operation. More

Your employe is very amazing and Hardworking. He will keep it up. Very polite with excellent manners. He will keep it up. Very polite with excellent manners. More

I brought my car in for Toyota warranty paint work and everyone was friendly and helpful. David did a great job of keeping me informed about the progress on my car. everyone was friendly and helpful. David did a great job of keeping me informed about the progress on my car. More

I bought my car here and have been taken it in for regular maintenance services and recalls for past few years. On one occasion, my experience could be described as "fine" where they performed the ser regular maintenance services and recalls for past few years. On one occasion, my experience could be described as "fine" where they performed the service at a reasonable speed, kept me informed, and didn't try to twist my arm about buying more parts/new car. Every other experience over that time ranged from not great to terrible. The dishonest practices I saw in the sales department has now leaked into the service department. Their promise of free oil changes ended with a $343.72 bill this last visit. Included in that bill were 2 new wiper blades which I didn't ask them to replace and which were each priced $10 higher on my receipt than on Toyota's own website. This is just one example of their aggressive and untrustworthy behavior. Additionally, I am constantly hounded by their sales team with calls, emails, and even flyers they left in my car after services. More

Very happy with the customer service I have received there on buying and maintenance on my Toyota. there on buying and maintenance on my Toyota. More

Our service advisor Jessica was wonderful. We had an AC issue that we had been trying for almost a year to get diagnosed. She arranged a rental car (unexpected) for us. She kept checking the c We had an AC issue that we had been trying for almost a year to get diagnosed. She arranged a rental car (unexpected) for us. She kept checking the car herself and with tech to make sure everything worked out. We're greatful She worked as hard as she did. Our warranty was almost done and she made sure it was covered. Her customer service was exceptional. More

As always the Service Advisor and team does a professional. Top notch job servicing my vehicle. Bar none. professional. Top notch job servicing my vehicle. Bar none. More