Don Miller Subaru East

Jim Casey made my purchase effortless! Thanks Jim!! I want to write this review for the outstanding service Jim Casey provided me while I was searching for my dream car. I live in Iowa, but for some re I want to write this review for the outstanding service Jim Casey provided me while I was searching for my dream car. I live in Iowa, but for some reason our dealers here are very reluctant to sell their cars at a fair price. Many times my offers were scoffed at as being unreasonable. It's like negotiating is no longer an option. That wasn't the case when I contacted Jim Miller Subaru East. I live several hours from this dealership and expressed to Jim Casey I'd like to get an agreement made before setting out to see the car. This wasn't a problem for him, nor was haggling on the price, which he wasn't afraid to take on, like some of our Iowa dealers! Jim was polite, understanding, and even answered his phone on his day off to answer my questions. I was thoroughly impressed. Long story short, we made the trip, having made all the agreed arrangements prior to setting out. Jim was a man of his word, and the transaction went off smoothly without a single hitch. We weren't there for more than forty five minutes before saying our thanks and parting ways. I just can't believe how easy it was. If I need a new car anytime in the near future, knock on wood, I'll be looking for Jim Casey at Jim Miller Subaru East. Thank you Jim! More

Courteous, knowledgeable, and painless! I had a great experience with DJ (Dan Rinehart) who sold me and my husband my Subaru. He was courteous, friendly, bent over backwards to accommodate a I had a great experience with DJ (Dan Rinehart) who sold me and my husband my Subaru. He was courteous, friendly, bent over backwards to accommodate anything we needed during the process, and was knowledgeable. I was expecting a long, drawn out day purchasing the car, but my experience was fast, timely, and efficient. Kudos to DJ! I also got at least 3 follow up calls to see how I was liking my car, and I LOVE IT! My overall experience was excellent and we now have 3 Subarus! More

Tim Bisbee is simply great to work with! I had a great experience buying my Subaru Forester. Tim was very knowledgeable and spent a lot of time answering my questions. He wanted to make sur I had a great experience buying my Subaru Forester. Tim was very knowledgeable and spent a lot of time answering my questions. He wanted to make sure I was buying the right car for me. He was very attentive but he didn't pressure me in any way. This was a very pleasant experience and I can't say enough good about Tim. I highly recommend him. And I love my Subaru Forester! I can only hope that the customer service going forward is as great as I've experienced so far. More

Dean Woldstad? Huh!! No, thank you!!! I never met the guy he we only exchanged emails about the new 2015 Outback and this is what he wrote in the last one after I informed him that other d I never met the guy he we only exchanged emails about the new 2015 Outback and this is what he wrote in the last one after I informed him that other dealers have quoted me with better prices than him "If you are satisfied with either of the other e-quotes from( dealer names I don't want to disclose), I encourage you to go there and buy your 2015 Outback Premium. Plus, it appears that they may have the vehicle you want! I am quoting you Dealer Invoice and because these cars are so popular in my local market I have no need to sell below invoice. " God job telling me to go somewhere else. And I probably will !!!!! More

Easy process Purchasing the certified Outback was an easy process. The website provided accurate information that was navigated smoothly. Pictures, car fax, pric Purchasing the certified Outback was an easy process. The website provided accurate information that was navigated smoothly. Pictures, car fax, price, loan calculator, it was all there. One trip to dealership was concise as we had done our research. A return trip gave us the personal interaction with sales person, Tim, and the purchase was confirmed. The car was ready the very next day and everything was complete and ready for us. Buying a new vehicle can be confusing and frustrating, but not this time. Our daughter purchased a Subaru from this dealership and had a positive experience, we repeated this process so it must be "the way things are done here". We would recommend this dealership, Tim, Dean, the web master, and Jason, the financial guy to anyone. They all answered any questions we had and seemed to enjoy their work. Bravo for giving us a great car that was easy and fun to purchase. More

Jim Casey was very accommodating! I highly recommend him! I had an excellent experience with Jim Casey at Don Miller Subaru East. Jim was very thorough in answering all of my questions as well as some questi I had an excellent experience with Jim Casey at Don Miller Subaru East. Jim was very thorough in answering all of my questions as well as some questions I would not have thought of on my own. During the test drive Jim let me drive the car exactly the way I needed to, ensuring I was purchasing the right vehicle for me and my family. I am very happy with my recent purchase and my experience with Jim as well as the team at Don Miller Subaru East. If you have the opportunity to visit Jim, please do! More

Excellent Price and Buying Experience We first connected with Dean by email. He offered us a great price on the Subaru Hybrid Crosstrek. We test drove the vehicle and David spent all the We first connected with Dean by email. He offered us a great price on the Subaru Hybrid Crosstrek. We test drove the vehicle and David spent all the time we wanted reviewing the car features and answering our questions. This car satisfied by desire to replace my old Passat Wagon with a car with comparable features and driving experience. The process was smooth from beginning to end. It is Lear this dealership prides itself on customer service. I was offered a great price, but never felt pressure to buy. More

Beware Dean Woldstad What an unpleasant experience. I browsed the dealer's website and clicked to get a price quote for a 2014 Crosstrek Hybrid and to ask whether the deal What an unpleasant experience. I browsed the dealer's website and clicked to get a price quote for a 2014 Crosstrek Hybrid and to ask whether the dealership has any special pricing agreement with my employer, since several in the area do. Dean Woldstad responded and was evasive from the start. He claimed that they offer "aggressive" pricing, but when pressed for details refused to offer any and claimed that [he] would be shocked" to hear that I was correct when I told him about special pricing offered by Mazda, Honda, etc. He constantly pushed to have me come into the dealership in person while still not answering my questions, but going on tangents about how demand is high so prices are at or near sticker and how unsafe non-Subaru vehicles are. Strangely, when I mentioned that I was also considering a Honda CR-V and Mazda CX-5 in addition to the Crosstrek, he told me that "If I was purchasing, I would purchase the CX-5." I finally just shared an internet price quote from another Subaru dealership with him for a similar Crosstrek to the one I asked for, and Dean again strongly implied that I was lying about it and that I should shop elsewhere. All I wanted was answers to a couple of questions: 1) Yes or no, do they offer negotiation-free pricing for my company. 2) What's their best price for the car/can they compete with the other dealership. Instead, I got a confusing, sales-y runaround, got called a liar, and got told to take my business elsewhere. Unbelievable. I went ahead and emailed the GM of the dealership to tell him about this awful experience and never heard a thing back in response. In the end, I did take my business elsewhere - just across town to Don Miller Subaru West - where I was treated very well and had a great experience. If you're considering a Subaru in Madison, definitely watch out for Dean Woldstad and Don Miller East. Don Miller West was great - I worked with Dennis there and he was awesome. More

Above and beyond When I bought my 2013 Subaru Forrester from DJ a year and a half ago I was so happy with my experience. No pressure sale. Very knowledgeable. No nonse When I bought my 2013 Subaru Forrester from DJ a year and a half ago I was so happy with my experience. No pressure sale. Very knowledgeable. No nonsense. Respectful. I love my vehicle and am pleased with my overall experience at Don Miller Subaru. I figured, like many dealers I've worked with in the past, that once I purchased my new car the dealer wouldn't give a hoot about me or my car. I was so wrong. I stopped into Don Miller recently and asked about a few scratches (normal wear and tear) on my car and wondered if it was covered by the protection plan I'd purchased. DJ said scratches aren't covered, but he wants me to continue loving my vehicle. He went above and beyond and immediately made arrangements to have them buffed out. For FREE! Incredible. Such great service. DEFINITELY recommend Don Miller Subaru and DJ as your dealer. More

Excellent People and Service DJ is very helpful and willing to go out of the way for people. I spoke to DJ about getting an automatic car starter for my vehicle months ago. I to DJ is very helpful and willing to go out of the way for people. I spoke to DJ about getting an automatic car starter for my vehicle months ago. I told him at the time it was not affordable to me. I was blessed this last Christmas when my parents gave me the money to purchase an automatic starter. I never even mentioned to them that I wanted it. God is good. I was in getting my Subaru serviced and spoke to DJ about the automatic starter. DJ checked for an automatic starter and had one in stock and told me he would give it to me at cost. I was blessed a second time. God is good all the time. DJ is patient and goes the extra mile. He is always friendly and cares about people. He has a positive attitude and charismatic personality. Thanks DJ for all you do. May God richly bless you. More