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Don Miller Subaru West
Madison, WI
178 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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178 Reviews of Don Miller Subaru West
July 26, 2020
Had the absolute worst experience at this service center, one that was not only almost a MONTH out from scheduling, but also severely violated my trust and showed gross disrespect toward me. I was standing t one that was not only almost a MONTH out from scheduling, but also severely violated my trust and showed gross disrespect toward me. I was standing there out front, misc staff and people around, where i stood by myself as i came back to retrieve my car from service. I was then accused, and in the managers eyes, guilty of, supposedly calling the service employee who checked me in that morning a derogatory word. This, absolutely would not nor did happen, and from outside a running car, outdoors, both of us wearing masks, the radio turned down, and the shop working right on the side of us, i don't know how many times i needed to repeat myself, and just my name alone- but this man was absolutely positive that this indeed happened. So there i stood, the manager, another employee right with him, and me by myself on display being told(not questioned, but told- i indeed did say this, because, he believes his employees) that they do not tolerate those types of things and we can't have that. Agreed. Nor can I. The fact that it was ok to put a singular female front and center outside for everyone to witness this pop up trial of something that was already presumed to have happened, and being judged like that was equally horrifying and sickening. Never in my life, anywhere i've lived, shopped, been, has anything this surreal and so far off the spectrum happened. My buying experience here was great, and just moving here i thought i FINALLY had found a shop i can trust. If i had only known. More
by h.r.
Employees Worked With
not known.
June 22, 2020
Great personalized service from our salesman Chris. The company took very good precautions during this pandemic. We feel we got a good deal buying an outback off the lot. company took very good precautions during this pandemic. We feel we got a good deal buying an outback off the lot. More
by jjachill
Employees Worked With
Chris Bjorkland
March 14, 2020
bought a car We just got a 2019 Forester Touring. It is a very nice car. I like the safety rating, the cost of ownership, the reliability reports, and the driver We just got a 2019 Forester Touring. It is a very nice car. I like the safety rating, the cost of ownership, the reliability reports, and the driver visibility. More
by lizardandrob
Employees Worked With
TJ Kelly
December 25, 2019
Best Used Car Experience! We have been looking around for a while and ran into your typical used car sales experience you hear about at other places. When we came to Don Mille We have been looking around for a while and ran into your typical used car sales experience you hear about at other places. When we came to Don Miller Subaru West, we found a kind, considerate, low pressure experience, and GREAT service.. They had great cars to choose from, listened to what you were looking for and did not try to push you into something you didn't want. Ask for Will, Sales Rep., when you come. He did us right and was fantastic to work with! Jeremy, Sales Manager, and Will were able to address all of our needs and questions. More
by bustrippin
Employees Worked With
Eric Orvold, Steve Weyhrich
October 28, 2019
Leasing a Forester Randy Humphrey showed us several options to help us decide on the best model for our needs. He was informative and knowledgeable about the product. Randy Humphrey showed us several options to help us decide on the best model for our needs. He was informative and knowledgeable about the product. More
by Mike
Employees Worked With
Randy Humphrey
October 27, 2019
First new Subaru purchasing experience Sales person respected my wish for a no haggling, out the door price. Finance person came across as concerned with lack of extended warranty interest, Sales person respected my wish for a no haggling, out the door price. Finance person came across as concerned with lack of extended warranty interest, but by end of session person came across as irritated. Finance person was helpful in obtaining temp plate for old car so it could be driven to family member. More
by MF
Employees Worked With
Stephan Burchell
October 26, 2019
Excellent dealer Good location and nice facility. Sales staff are professional, helpful and friendly. I had a very good experience purchasing my new 2020 Subaru Asc Good location and nice facility. Sales staff are professional, helpful and friendly. I had a very good experience purchasing my new 2020 Subaru Ascent. Mike was particularly helpful. More
by DELTerra
Employees Worked With
Mike is a good salesperson, Ryan Rippchen, Steve Weyhrich
September 29, 2019
Outstanding Amazed at how wonderful my salesman Michael Zweifel was at working with me to purchase my new Forester. Had to wait a couple weeks for it to come in b Amazed at how wonderful my salesman Michael Zweifel was at working with me to purchase my new Forester. Had to wait a couple weeks for it to come in but he kept me informed and up to date. When the Forester arrived and I went to pick it up he explained everything to me on how it works. Love the new Forester. Thanks Mike More
by Janet
Employees Worked With
michae Zweifel
September 13, 2019
Buying a new Subaru We had great experience in selecting and buying a new Subaru Impreza from Don Miller Subaru West in Madison.. Efficient, friendly, and knowledgeable. We had great experience in selecting and buying a new Subaru Impreza from Don Miller Subaru West in Madison.. Efficient, friendly, and knowledgeable. We worked with Mike, Paul and Steve More
by Doksum
Employees Worked With
Michael Zweifel, Paul Lovely, Steve Weyhrich
August 20, 2019
Months long wait for apponitment. simple oil change and check a malfunctioning window. if I add in the two recalls there are no appointments in the next 120 days. They need to expand simple oil change and check a malfunctioning window. if I add in the two recalls there are no appointments in the next 120 days. They need to expand there service department. More
by Unhappy Jeff
Employees Worked With
Tried online first, then someone who couldn't get me anything for over a month.
