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Don White's Timonium Chrysler Dodge Jeep Ram - Service Center

Cockeysville, MD

3.7
136 Reviews

136 Reviews of Don White's Timonium Chrysler Dodge Jeep Ram - Service Center

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October 28, 2022

The service department is excellent. I never have any problems and they explain everything clearly More

by LauraM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stan (head service dept)
Nov 02, 2022 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

We appreciate your input, Laura. We're glad to hear that you are consistently impressed with the service we offer here at Don White's Timonium Chrysler Dodge Jeep Ram. If there is anything more we can do for you please come back and see us any time! Take care! Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com

September 14, 2022

James is always the best. Very knowledgeable. Shows concern for my time and communicates well. Stan is also very helpful even though I’m sure he has a lot more on his plate th More

by 2shelbys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Johnson.
Sep 19, 2022 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

Reviews like yours are truly a breath of fresh air! The members of the team you have mentioned are truly invaluable assets and we appreciate everything that they do. We will be sure to pass on your very kind compliments and we encourage you to call or stop by if there is anything else that we can do for you. Sincerely, Stan Carder Service Manager scarder@donwhites.com

August 26, 2022

I am very disappointed with their service. They are very slow in returning your fixed car. It takes way too much time (days) to get your car back. I still have to go back and get things fixed More

by packett1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica Griffin
Aug 30, 2022 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

Thank you for taking the time to share your recent experience at Don White's Timonium Chrysler Dodge Jeep Ram. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. The current supply chain issues are affecting all businesses ability to quickly resolve issues when there are parts related to the problem. I would like to investigate your individual situation and diagnose where we failed you in servicing your vehicle. Would you please call or email me, my contact information is below, so that I can lookup your visit? Thank you, in advance, for allowing me to look into this matter. Sincerely, Ian Deveroux Concern Resolution Manager Don White's Timonium CJDR 410-666-9600 ian@donwhites.com

August 21, 2022

I am actually sad to write this review. I have been a customer of Don Whites for over 10 years. I am on my 4th car from them. I have had family members buy cars from them based on my opinio More

by K Lee
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jessica Griffin
Aug 23, 2022 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

I appreciate learning about your recent service with us. I strive for a positive experience, and it appears you did not receive that from us. I would appreciate the opportunity to discuss your time spent with us. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Stan Carder Service Manager scarder@donwhites.com

August 17, 2022

The entire experience was pleasant. The waiting area is clean, bright, and welcoming as is the staff. I was welcomed into the store and greeted by every staff member who passed by. Addi More

by Brent P
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Allan Schwartzman
Aug 22, 2022 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any concerns about your vehicle. Sincerely, Stan Carder Service Manager scarder@donwhites.com

July 08, 2022

Been coming to Don White's for almost 20 years now. Very professional and courteous service. Thorough estimate for repair given with complete explanation. Shuttle service home if needed! Clean wait More

by proharp18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Johnson
Jul 13, 2022 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Stan Carder Service Manager scarder@donwhites.com

July 08, 2022

I have had my service done from day one and have dealt with a few of the service advisors and have had a good experience with all if them. I have been using James Johnson for the last two years and can sa More

by CharlieP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Marstellar, James Johnson, Jessica Griffin, Allan Schwartzman
Jul 13, 2022 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Stan Carder Service Manager scarder@donwhites.com

May 23, 2022

I always have a great experience in the service department at Don White’s. James is always professional and communicates with me regularly. More

by 2shelbys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Johnson
May 26, 2022 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, Stan Carder Service Manager scarder@donwhites.com

May 06, 2022

This was an unusual experience. I bought my used 2015 Jeep GC from Don White and also purchased a Chrysler Lifetime Warranty at the same time. With 114k miles the engine failed to w More

by drdavidgrossman
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Stanley Carder, James Johnson, Jessica Griffin
May 11, 2022 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

Thank you for this amazing review! I really appreciate your business. Sincerely, Stan Carder Service Manager scarder@donwhites.com

April 05, 2022

We had an outstanding service advisor, Mohmand Saeed, for a very complex repair on our Dodge Durango Citadel. He kept us informed on all stages of the work and the SUV now runs like new. He is highly profess More

by mdamewood19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mohmand Saeed
Apr 08, 2022 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

It is wonderful to hear that our team was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Sincerely, Stan Carder Service Manager scarder@donwhites.com

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