Been waiting almost 6 weeks for a GAP refund. Send emails and personally visited Randy Todd at the dealership. Filled out all paperwork. Emailed, no response. Called Randy and was told 6 to 8 weeks, paperwork done. Something didn't feel right. Called Zurich, the Gap company. Coverage was never cancelled. Dealt with Zurich personally and got it done. Called dealership and dealt with their controller, Kim, who was absolutely wonderful to deal with. Bottom line: waited almost 6 weeks for nothing, dealt with Zurich and Kim who were great. Finance department needs to follow up and reply to their emails and keep their word. Not happy, former customer now.