Don White's Timonium Chrysler Dodge Jeep Ram - Service Center

Dropped off RAM 1500 on June 13th for a Radio Change- they informed me that my electrical system was ruined. No accident, no fire, no issues. 53 days later, Chrysler is involved, they have not accurat they informed me that my electrical system was ruined. No accident, no fire, no issues. 53 days later, Chrysler is involved, they have not accurately diagnosed my trucks issues. They've not repaired my truck. Its less than 2 years old and less than 20,000 miles, it's a LEMON. They can't fix it, cannot diagnose the issue, and they don't communicate, and certainly haven't offered me a buy out of my truck. For more than 7 weeks my business has suffered without this truck, I was forced to buy a new truck, not a RAM I assure you. Beware of this service department- they are NOT competent, and not able to admit defeat. RAM is junk, and everyone should beware - E. Dashner More

Been dealing with Don White's since 2015. Live in Landover Maryland but drive 67 miles to have service preformed by them. They are courteous, friendly, efficient and don't try to sell service you don Landover Maryland but drive 67 miles to have service preformed by them. They are courteous, friendly, efficient and don't try to sell service you don't need or is recommended. More

Will Williams (sales) & James Johnson (service) - Both are fantastic to work with. I bought my new Dodge Ram Truck from Will and received excellent service. This was the 5th vehicle we have bought from are fantastic to work with. I bought my new Dodge Ram Truck from Will and received excellent service. This was the 5th vehicle we have bought from Will and we will keep coming back as long as he is there! James was very helpful getting my truck in for service. The truck was completed in a timely manner and his customer service is on point. This was my first oil change and tire rotation for my new Ram truck. :) Very happy customer! More

Van is 7 years old and required extensive work to the tune of $3,900.00. Most of the issues were resolved. It will still require me coming back again to take care of 2 issues not resolved but charged for tune of $3,900.00. Most of the issues were resolved. It will still require me coming back again to take care of 2 issues not resolved but charged for! The van was full of greasy hand prints when picked up the car wash was down for repairs I was told. More

Was in and out very quickly and my Rep. Allan Schwartzman was friendly and kept me informed during the process. No issues and I was on my way!!! was friendly and kept me informed during the process. No issues and I was on my way!!! More

Don White’s has always been great and easy to work with! I actually purchased my Jeep at another dealership, but have had nothing but issues with the other dealership ever since. I decided that for my first I actually purchased my Jeep at another dealership, but have had nothing but issues with the other dealership ever since. I decided that for my first oil change I would take it back to Don White’s since I purchased my previous vehicle there, and they for sure didn’t disappoint. Fast & easy oil change and they even ordered a warranty part that I needed. Thanks guys! More

Jessica regularly updated me via text, which prevented me from having to call and possibly wait on hold. Very attentive to detail and competitive pricing. from having to call and possibly wait on hold. Very attentive to detail and competitive pricing. More

Convenient "after hours" drop off the night prior to my Service Appt made things so much easier for me. The next morning Jess gave me a detailed explanation of recommended services/options. She was extreme Service Appt made things so much easier for me. The next morning Jess gave me a detailed explanation of recommended services/options. She was extremely patient and helpful. :) Late pick-up was awesome. Cashier was friendly & everything was very clean!!! Driver pulled my truck around front and was even nice enough to remind me to turn on my headlights lol (I normally keep them on auto.) I can truly say I felt safe even during these crazy Covid times. Very impressed. Thank you! :) More

Convenient shuttle service to and from Dealership while repairs being made. Friendly and knowledgeable service agents. All costs discussed up front, and additional findings needing attention explained ca repairs being made. Friendly and knowledgeable service agents. All costs discussed up front, and additional findings needing attention explained carefully, along with options. More

Professional. extremely courteous and knowledgeable. My scheduled appointment time had me in and out most expeditiously. The waiting area is open and welcoming. The staff is very friendly and courteous. Za scheduled appointment time had me in and out most expeditiously. The waiting area is open and welcoming. The staff is very friendly and courteous. Zach greeted me upon entering and exiting as though I was a celebrity - he is extremely professional and engages every customer with the most polite and professional demeanor. More