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Don White's Timonium Chrysler Dodge Jeep Ram - Service Center

Cockeysville, MD

3.7
136 Reviews

136 Reviews of Don White's Timonium Chrysler Dodge Jeep Ram - Service Center

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August 03, 2021

Dropped off RAM 1500 on June 13th for a Radio Change- they informed me that my electrical system was ruined. No accident, no fire, no issues. 53 days later, Chrysler is involved, they have not accurat More

by eric_dashner
Customer Service
Quality Of Work
Recommend Dealer
No
Employees Worked With
Im not sure, the Service Rep is Jessica, and the service manager, as well as Denise at Chrysler Customer Care US.
Aug 10, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

We acknowledge your review and are currently looking into the events you’ve detailed.

July 29, 2021

Been dealing with Don White's since 2015. Live in Landover Maryland but drive 67 miles to have service preformed by them. They are courteous, friendly, efficient and don't try to sell service you don More

by calvinpro
Recommend Dealer
Yes
Employees Worked With
Jessica Griffin, Allan Schwartzman, Scott Rivenbark
Aug 03, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

We appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com

June 07, 2021

Will Williams (sales) & James Johnson (service) - Both are fantastic to work with. I bought my new Dodge Ram Truck from Will and received excellent service. This was the 5th vehicle we have bought from More

by Emma Franklin
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Will Williams, James Johnson
Jun 10, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Best, Ian Deveroux, Don White’s Chrysler Dodge Jeep Ram | 410.666.9600 x203 | ideveroux@donwhites.com

May 29, 2021

Van is 7 years old and required extensive work to the tune of $3,900.00. Most of the issues were resolved. It will still require me coming back again to take care of 2 issues not resolved but charged for More

by awning
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Johnson
Jun 04, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

We appreciate you leaving this honest feedback about your experience. We appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to us so that we can learn more about your visit. We hope to talk with you soon. Sincerely, Michael Resnick Service Manager mresnick@donwhites.com

Jun 04, 2021 -

awning responded

I have already talked to the service advisor about the issues! Unfortunately this is a handicap van and my son's only transportation outside the home. So getting the van in to the dealership and dropping if off and getting a ride home, etc., etc. is a logistical problem.

March 12, 2021

Was in and out very quickly and my Rep. Allan Schwartzman was friendly and kept me informed during the process. No issues and I was on my way!!! More

by coachdaley
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Allan Schwartzman
Mar 17, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Michael Resnick Service Manager mresnick@donwhites.com

March 08, 2021

Don White’s has always been great and easy to work with! I actually purchased my Jeep at another dealership, but have had nothing but issues with the other dealership ever since. I decided that for my first More

by Amanda
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Rivenbark
Mar 11, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

We can’t thank you enough for writing this awesome review for our dealership! It was a pleasure to help you, and we look forward to doing so again. Sincerely, Michael Resnick Service Manager mresnick@donwhites.com

March 04, 2021

Jessica regularly updated me via text, which prevented me from having to call and possibly wait on hold. Very attentive to detail and competitive pricing. More

by wwwjeep82
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Griffin
Mar 09, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

Thanks for the kudos. It is gratifying to hear that you were received quickly and kept informed of the progress of the work on your car. Please feel free to stop in or reach out to us if you have any questions for our staff. Sincerely, Michael Resnick Service Manager mresnick@donwhites.com

March 03, 2021

Convenient "after hours" drop off the night prior to my Service Appt made things so much easier for me. The next morning Jess gave me a detailed explanation of recommended services/options. She was extreme More

by Angelique
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Griffin
Mar 08, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

We are truly dedicated to providing quality customer service in all areas of our dealership. Thank you for taking the time to notice those efforts and for leaving such an awesome review! Sincerely, Larry Kirby- Service Manager

March 03, 2021

Convenient shuttle service to and from Dealership while repairs being made. Friendly and knowledgeable service agents. All costs discussed up front, and additional findings needing attention explained ca More

by proharp18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Johnson
Mar 08, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

Thank you for leaving us your positive review. We are pleased to hear that you were satisfied with the shuttle we provided and the thorough service you received from us. If there's anything more that we can do, please come back and see us again. Take care! Sincerely, Larry Kirby- Service Manager

February 26, 2021

Professional. extremely courteous and knowledgeable. My scheduled appointment time had me in and out most expeditiously. The waiting area is open and welcoming. The staff is very friendly and courteous. Za More

by sally
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary White, Jessica Griffin, Allan Schwartzman, Scott Rivenbark
Mar 03, 2021 -

Don White's Timonium Chrysler Dodge Jeep Ram responded

Sally, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers are 100% satisfied with the overall experience. We look forward to working with you again! Sincerely, Michael Resnick Service Manager mresnick@donwhites.com

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