One does not have to support a business just because it is local.
A business transaction turned into a nightmare at Don Wood Hyundai of Athens, Ohio when they failed to explain why they attempted to over-finance more than $4000 on an auto loan.
Upon questioning, the manager purposely misled customer about the total delivered price after a wasteful week of forcing the customer to apply for a cumbersome deal with Uber to receive an unqualified rebate.
The sale agents’ common courtesy was soiled by the caustic condescension and distressing disrespect the manager employed to treat his customer.
He accused the buying party of failing to pay attention to his authoritative voice, and disproved the myth of “The Customer Is Always Right” by escalating the negotiation into a shouting match that mortified even his own employees.
The dealer’s lack of transparency regarding their loan financing tactics should be a red flag to any prospective customer, whom I strongly urge to explore your own financing option beforehand if you have no other choice but to do business with this toxic facility.
Claiming to have “more than 30 years in the business” does not make you an expert, Mr. manager, it just emboldens you to extort people whom you deem easily conned.
The one star given in this review was to commiserate with the employees who have to suffer under the current management for the sake of making a living.
I would strongly recommend this business if you would enjoy having the masochistic experience of public humiliation, verbal altercation, and impending doom that somebody chased after you as you try earnestly to pick up the last bits of composure and do business elsewhere.