Don's Ford

I've switched dealers for my maintenance to Dons Ford because of how quick and friendly the staff is. I decided to trade in my current vehicle for a new Ford and of course I went to Dons Ford! Josh was m because of how quick and friendly the staff is. I decided to trade in my current vehicle for a new Ford and of course I went to Dons Ford! Josh was my salesman and he made the process so seemless and easy. I highly recommend Josh and Dons Ford More

In the past year I have bought 2 vehicles and 3 service contracts from Don’s. My previous loyalty and confidence in Don’s is gone. I hope Don’s disregard for customer safety doesn’t or hasn’t gotten anyb contracts from Don’s. My previous loyalty and confidence in Don’s is gone. I hope Don’s disregard for customer safety doesn’t or hasn’t gotten anybody hurt or killed The rear brakes were totally dysfunctional on the van Don’s sold us. Good brakes should be a given on a purchase with any vehicle Don’s sells and inspects, even without the $5,000 service contract they sold me. Don’s sold us a van with only front brakes that were operational. We had driven less than 4,000 miles and owned it less than 2 months and asked Don’s service to check the metal to metal sound the brakes in the back were making. The service department refused saying they weren’t going to make the van new. So we had the work done elsewhere. 4 lug nuts for the rear wheels had to be air chiseled out because they were frozen. Don’s could not have removed the rear wheels to inspect the brakes before selling us the vehicle. Thank goodness we weren’t trying to change a flat tire on the side of a busy highway in bad weather when we learned some of the lug nuts were frozen on and would have to be air chiseled off. We found out about the frozen lug nuts when we were working on the dysfunctional rear brakes and barely functioning and worn front brakes. Both rear rotors(worn down to the metal), all the brake pads, and the rear calipers were replaced but not at Don’s. Calipers covered under the $5,000 Don’s sold me and then didn’t honor. Like the bad brakes bad ball joints and the bad rack pinion steering were replaced at another garage since Don’s didn’t honor the service contract they sold me. There’s more but these are the items that involve customer safety. I hope Don’s starts to at least do safety inspections on their vehicles. More

Very friendly and courteous. Mike and Valon gave us great service. Would recommend to others. Mike and Valon gave us great service. Would recommend to others. More

Went out of their Way to help obtain a safe reliable vehicle.for me to drive.. vehicle.for me to drive.. More

Cold environment. Staff not personable. Uncomfortable experience. Wouldn't recommend. A salesman told me he doesnt like his job, he works 60 hrs a week and doesn't get Staff not personable. Uncomfortable experience. Wouldn't recommend. A salesman told me he doesnt like his job, he works 60 hrs a week and doesn't get paid enough. He spoke negatively about a salesperson who had just got let go. Very unprofessional. Regret it....yes. More

Scheduled apt for 12:30 ,for an inspection I got there 10 minutes early when i arrived i was informed that an mechanic had called in sick and my wait was an Hour and a half , i had no choice to wait , The 10 minutes early when i arrived i was informed that an mechanic had called in sick and my wait was an Hour and a half , i had no choice to wait , They need to inform customers of this prior to visits so alternative plans can be made. More

Our experience at Don's Ford was an absolute great experience.from start to finish we were treated wonderful by all of the staff especially Joshua and Patrick as well as the guys in the service dept. experience.from start to finish we were treated wonderful by all of the staff especially Joshua and Patrick as well as the guys in the service dept. We will definitely tell our friends and we will most definitely be back for additional vehicle purchases in the future. Thank you to all of the staff. More

Jim Marino is fantastic bought my last three vehicles from him, between jim, Allen ,and Andrew, I couldn’t ask for a better sales team to get me the truck that I wanted at the price that I could afford p from him, between jim, Allen ,and Andrew, I couldn’t ask for a better sales team to get me the truck that I wanted at the price that I could afford pay Service department has always been great. Told me everything that I needed and left it up to me if I wanted it or not. thanks, Don Ford More

The service on my vehicle was poor. The explanation of my service was poor and even meeting with the head of service was meaningless. I feel as though I was lied too by everyone involve The explanation of my service was poor and even meeting with the head of service was meaningless. I feel as though I was lied too by everyone involved. After being a loyal customer for 30yrs you think you would be treated better. They caused a problem and I had to pay for it. More

They over charged me for the work done. Performed work i did not request. Startd to work on a recall i was not aware of and I waitedalmost three hours and it didn't work( software issue on Performed work i did not request. Startd to work on a recall i was not aware of and I waitedalmost three hours and it didn't work( software issue on backup camera on 2024 maverick. The next day i recieved a coupon from don's ford this would have cost me $69 and it cost me $109. With a free car wash. Called Sat AM and they said he would mail me a refund. Now I have to make another trip and hopfully they can do the recall. When asked about the car wash He told me it was out of service!?? What would YOU DO?? Talked to a sales person abot leasing an escape. Never got a call back.... More