Don's Ford

Service before the sale was great. I was able to get a good deal and they promised me a couple of extra's that I really wanted. The problem was after I picked up the truck. They did I was able to get a good deal and they promised me a couple of extra's that I really wanted. The problem was after I picked up the truck. They didn't have the second key they said they would have for me, and the front license plate holder was missing. I was told the key was on backorder but their sister dealer near me would handle it and the plate holder would be shipped to me by the end of the week. Fast forward four months, front brakes that were failing, multiple emails and phone calls and a final reminder that I had paperwork from them stating that they owed me a second key. Suddenly they told me to drive the two hours back to them I got the second key. The plate holder was the wrong one though and they refused to fix the front brakes. I was told to stop back in a couple days for the new plate holder. I happened to be out that way again, but was told the plate holder never came in. The service counter person took one off of another truck in the lot, but of course, it didn't fit my truck. At least Amazon was able to help me the next day. I also found out that at the time they sold me my truck, they passed the front brakes so that is why they would not pay to fix them now. Thanks for nothing. BTW, I also found out there was an open recall on my truck that they could have fixed during the months that it sat on their lot, or in the week between when I agreed to buy it and my pick up day. They did tell me I could schedule a service call with them to bring it back (reminder I live two hours away). Overall, the price of the vehicle was good, but the hassles of trying to get them to uphold their end of the deal after was not worth it. More

Ive used this service center several times now, and each time has been great. Easy to make appointments when needed ,turnaround time and quality of service is exceptional. Highly recommend. time has been great. Easy to make appointments when needed ,turnaround time and quality of service is exceptional. Highly recommend. More

Great customer service fast turnaround time would highly recommend the pick up and drop off service recommend the pick up and drop off service More

I always go to Jim when I am in the market for a new car or just looking. He has always done well by me. or just looking. He has always done well by me. More

They came to the house and did the recall for my battery that was needed. It was great service. I did not need to leave or go anywhere, he was quick and easy, and the service got done that recall was fixed. that was needed. It was great service. I did not need to leave or go anywhere, he was quick and easy, and the service got done that recall was fixed. Great! More

Great help from Matt and Andrew. . they went above and beyond to get me some answers about the vehicle purchase. . they went above and beyond to get me some answers about the vehicle purchase. More

Service was done on my new vehicle. Not a long wait time which made my day. Friendly staff. Not a long wait time which made my day. Friendly staff. More

Associates are very helpful, professional, courteous…. Never a problem at Don’s Ford! I would recommend to friends and family. Never a problem at Don’s Ford! I would recommend to friends and family. More

The service department is always on the ball. they are through on having your car ready as promised. Always having appointments available to meet my schedule. they are through on having your car ready as promised. Always having appointments available to meet my schedule. More

The total experience went well. Everyone involved in the transaction were efficient and amiable. Thank you for your time, patience and efficiency. Everyone involved in the transaction were efficient and amiable. Thank you for your time, patience and efficiency. More