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Don's Ford

Utica, NY

4.4
337 Reviews
Here in the greater Utica, NY area, there are any number of places to shop for a car. That said, you could shop at every store from Ilion, Herkimer to Whitesboro and still not find a dealer as eager to earn your business as we are here at Don's Ford. Known locally as Don's Superstore, or just Don's to our friends, we've been doing business with folks from all corners of New York for quite some time now, and we've always taken great pride in our customer service. Whether you're shopping for the latest Ford models near Rome, NY or you just want a great deal on a used car near New Hartford, NY, our team here at Don's Ford will gladly work with you to help you find the car, truck, or SUV of your dreams.
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5712 Horatio St

Utica, NY

13502

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Showing 337 reviews

April 10, 2026

John Mazza is a good person and he does his job right and I trust him More

by john62317
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 09, 2026

Jim was a wonder to work with. He made the process smooth and treated me like any other human, not just a way to get money. Highly recommend!! More

by MAKENZIEFAY8
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 09, 2026 -

Don's Ford responded

Thank you for the recommendation! We’re glad Jim provided a smooth and respectful experience. We’ll pass along your kind words to him! See you next time at Don's Ford.

April 01, 2026

We have been very happy with the service we have received. From the prompt notification of a recall to the swift contact and service. The concierge service of pick up and delivery of the car was se More

by JIMUTICAABCFIRE
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kristin who arranged and pick up the car. 5 stars
Apr 01, 2026 -

Don's Ford responded

We love to receive feedback like this! Thank you for choosing Don's Ford and for sharing your experience. See you next time!

March 31, 2026

John Mazza provides quality, top-notch service every time I'm there. Would highly recommend More

by MASTERJEDI8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2026 -

Don's Ford responded

We're glad to hear that John has provided you with a top-notch experience each and every time you visit here at Don's Ford! Thank you for taking the time to share this feedback with our team and for your recommendations of us. See you next time!

March 28, 2026

Absolutely horrible. My truck sat there for nine months. The loaner vehicle they gave me was a Subaru a new one but not my pick up or a pick up. They were rude and when I More

by PJ
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matt Potasiewicz
1.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Melendez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vella
1.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
1.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 31, 2026 -

Don's Ford responded

Hello PJ, I'm disappointed to hear about your experience with us. These interactions are not representative of our high standards of customer care, and I'd like the opportunity to address your concerns properly. Please reach out at your earliest convenience. Thank you. Billy Melendez - Service Manager - bmelendez@carbonecars.com

March 26, 2026

They were very accommodating to get me in ASAP because I was way overdue on an inspection. More

by KTESTA01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2026 -

Don's Ford responded

The entire team at Don's Ford is so glad we earned your business. Thanks so much!

March 22, 2026

I was happy with my purchase of my 2925 Ranger XLT. It was in my price range and vehicle expectations. Thank you More

by PBPROTRANSPORT
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 23, 2026 -

Don's Ford responded

Thank you for choosing Don's Ford and for sharing your experience with us! We truly appreciate your business and wish you many safe miles ahead in your 2025 Ford Ranger XLT!

March 20, 2026

Easy buying experience. I knew the vehicle I wanted to purchase, did not want to test drive it, and make a deal on it. They made the deal happen in a short amount of time. More

by Mark
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Tuzzolino, Matt Cataldo
Mar 23, 2026 -

Don's Ford responded

Hi Mark, we're happy to hear you had such a smooth and efficient experience with us. Thank you for choosing Don's Ford and for sharing your feedback! Enjoy your new vehicle!

March 19, 2026

Love my ford expedition max, however when I received it, it had an oil leak, ac didn’t work and needed a new water pump More

by krissdeluca
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Never spoke to anyone
Mar 23, 2026 -

Don's Ford responded

We're glad you love your Ford Expedition Max, but we're sorry to hear about the initial issues you experienced with it. We'd like to learn more about what happened so we can work towards a resolution. Would you please reach out to me so that I can assist you further? Thank you, Allen Hutchings - Assistant General Manager - ahutchings@carbonecars.com

March 16, 2026

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by JEFFREYSIEGFRIED
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2026 -

Don's Ford responded

Jeffrey, Thank you for choosing Don's Ford, we appreciate your positive feedback!

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