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Don's Ford

Utica, NY

4.4
343 Reviews

5712 Horatio St

Utica, NY

13502

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343 Reviews of Don's Ford

October 21, 2024

Super friendly and outgoing staff very easy to talk with and are truly there to help you find the right vehicle for you More

by DROBERTSGOLF13
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
Oct 21, 2024 -

Don's Ford responded

We're delighted to hear that our team at Don's Ford made your vehicle search a pleasant experience! Thank you for the kind words, and we hope you're enjoying your new ride. See you next time!

October 21, 2024

Service was great. Got me right in for an inspection and everything was handled so professionally More

by DIANNENASSAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
Oct 21, 2024 -

Don's Ford responded

We're pleased to hear that and look forward to serving you again at Don's Ford!

October 20, 2024

Rotation done but sensor for tire location not done. Called out wrong tire for low pressure. Tire going flat and I'm putting air in wrong tire. Fixed by Goodyear service. (did not have tire gage so whe More

by CRIS_TOE_FISHER
Recommend Dealer
No
Employees Worked With
MATHEW HEARN
Oct 23, 2024 -

Don's Ford responded

Hello, Thank you for sharing your feedback. I'm sorry to hear about the mix-up with your tire sensor and any inconvenience it caused. Your safety is our top priority. I appreciate you bringing this to our attention and will make sure to review our process. Please reach out to me directly so that I may be able to assist you better. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

October 18, 2024

I am always pleased with the service I receive. The men at the desk are a pleasure to work with and I would recommend this service area to anyone. More

by TSCHAFER30
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Swald
Oct 21, 2024 -

Don's Ford responded

We're happy to hear that our team provided you great service and consistently meet your expectations. Feel free to visit us again at Don's Ford!

October 16, 2024

The service was excellent. They picked up my car at work and delivered it back as promised. They returned it in the time frame promised despite doing some unanticipated mainten More

by PFPBEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella, John Mazza
Oct 17, 2024 -

Don's Ford responded

We're delighted to hear that our team at Don's Ford provided excellent service and met your expectations with the pickup and delivery of your car. Thank you for trusting us with its maintenance, we look forward to serving you again!

October 16, 2024

Came in to talk to Matt about returning my lease and the process. He asked what our intentions were and what would it take for another lease or purchase. We said if we could get a new f150 for about the sa More

by JBEAVERS6536
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
MATT- SALESMAN
Oct 17, 2024 -

Don's Ford responded

Thank you for sharing your experience at Don's Ford! We're glad to hear that Matt made the lease return and new purchase process smooth and efficient. Enjoy driving your new F150, and we look forward to assisting you again in the future!

October 16, 2024

2023 Subaru Crosstrek and in 2024 didn't cover rotors under warranty. feel they should have been covered along with brake pads More

by BUTCH7265
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci, James Marino, Andrew Street, Chris Vella, John Mazza
Oct 17, 2024 -

Don's Ford responded

Hello, I understand your frustration regarding the warranty coverage for rotors and brake pads. We strive to provide comprehensive support, so it's disappointing to hear about this experience. If you'd like to discuss this further or have any questions, please feel free to reach out. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

October 16, 2024

Fantastic service with fair pricing. Staff are very knowledgeable and they know how to treat their customers! More

by DDCALHOUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Melendez
Oct 17, 2024 -

Don's Ford responded

Thank you for the great review! We're pleased to hear that our team at Don's Ford provided knowledgeable service and fair pricing. We appreciate your support and look forward to serving you again!

October 16, 2024

Service writers are very kind and considerate. I feel as the wait time for quick lube could be a little quicker More

by KENMUZMAN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella, John Mazza
Oct 17, 2024 -

Don's Ford responded

Thank you for your feedback, Ken! We're glad to hear our service writers made a positive impression. We'll definitely take note of your suggestion regarding the wait time and work on improving it. If you need anything in the future, feel free to reach out or visit us at Don's Ford!

October 16, 2024

Always excellent customer service provided by Mathew Hearn (service advisor). From his professionalism to courteous demeanor, he has always treated me with respect and been very conscientious of my indi More

by KEVIN_WYRICK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mathew Hearn
Oct 17, 2024 -

Don's Ford responded

Hi Kevin. We're pleased to hear that Mathew's professionalism and courteous demeanor have made your experiences exceptional. Thank you for recognizing his efforts. We look forward to serving you again at Don's Ford!

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