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Don's Ford

Utica, NY

4.4
343 Reviews

5712 Horatio St

Utica, NY

13502

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343 Reviews of Don's Ford

October 03, 2024

Fast eazy to work with and very respectful I would recommend to a friend 5 out of 5 More

by MRSOLO87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Potasiewicz, Billy Melendez, Chris Vella, John Mazza, Bill Taylor, John Carhart
Oct 03, 2024 -

Don's Ford responded

"5 out of 5" brings a smile to our faces. Thank you for such positive feedback. If you need anything down the road, feel free to give us a call or stop by Don's Ford!

October 03, 2024

I always have a great experience when I go to Don's ford, I dropped off my car and they called when it was ready, I was there each time less the five minutes, Very fast and reliable service More

by LITTLE_RED215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
Oct 03, 2024 -

Don's Ford responded

It's great to hear that our team provided you with such a great experience. Thank you for your positive feedback. If there is ever a need, you can always call us or swing by Don's Ford!

October 02, 2024

Never have parts on hand or enough technicians it’s a hurry up and wait drop it off and you here both till the end of the day and it’s not complete More

by AJ44MAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Mazza
Oct 03, 2024 -

Don's Ford responded

Hello, I apologize for the inconvenience you've experienced with our parts availability and service timing. We strive to provide efficient service, so it's disappointing to hear about your experience. Please reach out if you'd like to address this further or have any other concerns. I'd be happy to assist you personally. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

October 02, 2024

Great service! Completed quickly and they kept me informed . Very happy with work done on my car and also Don's Ford employees. More

by VARIABLESTAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella, John Mazza
Oct 02, 2024 -

Don's Ford responded

Thank you for the kind words! We're glad to hear that our team at Don's Ford provided quick and informative service. We appreciate your support! Remember, we're here to help if you need anything or have questions!

October 02, 2024

Service advisor Dave, never once returned my calls or gave correct information In the 4 weeks my car was there. I had to call twice a day just for Dave to tell me he was going to call me back and never More

by HOODIEG19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dave was absolutely horrible. , John Mazza
Oct 03, 2024 -

Don's Ford responded

Hello, Thank you for sharing your experience. It's concerning to hear about the lack of communication and incorrect information provided during your service visit. Please reach out if you'd like to discuss further or need additional assistance. Thank you, Billy Melendez Service Manager bmelendez@carbonecars.com

October 02, 2024

My experience with the dealership is that they are Very accommodating. Everyone is so kind. More

by FREDERIN.FOX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella, John Mazza
Oct 02, 2024 -

Don's Ford responded

Thank you for sharing your experience! We are happy to hear that our team at Don's Ford exceeded your expectations. We hope to see you again soon!

October 02, 2024

Excellent service in a timely manner. Friendly and made sure that all my questions were answered More

by BUSCUTS22
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Nelson
Oct 02, 2024 -

Don's Ford responded

Hello! Thanks for your positive feedback! If you need any further assistance, feel free to reach out to us at Don's Ford. We'd be delighted to help you again!

October 01, 2024

They reviewed another dealers service bill and went to work. Their mechanic John figured out the problem and corrected it for 10% what the dealer in Maine charged. More

by JEFF@TRAILERMANJEFF.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mechanic John for diesel trucks #1, Chris Vella, John Mazza
Oct 02, 2024 -

Don's Ford responded

We're glad to hear that John and the team at Don's Ford could help you out and save you some money! Thanks for sharing your experience with us. If you need anything in the future, just give us a shout!

October 01, 2024

Thank you John for getting me in so quickly and taking care of my suv. More

by E2kbeasock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
Oct 02, 2024 -

Don's Ford responded

We're happy to hear that John made your experience worthy of five stars! Thanks for sharing, and feel free to stop by again at Don's Ford!

October 01, 2024

Very professional , explained everything before proceeding with the repairs . Even though the repairs were not anticipated More

by JKAUFMAN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
Oct 02, 2024 -

Don's Ford responded

Thank you so much for your kind words! We’re thrilled to hear you had a great experience with us. Great service is what we strive for, and your feedback means the world to our team at Don's Ford. We look forward to seeing you again soon!

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