Don's Ford
Utica, NY
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343 Reviews of Don's Ford
I always have a great experience when I go to Don's ford, I dropped off my car and they called when it was ready, I was there each time less the five minutes, Very fast and reliable service I dropped off my car and they called when it was ready, I was there each time less the five minutes, Very fast and reliable service More
Never have parts on hand or enough technicians it’s a hurry up and wait drop it off and you here both till the end of the day and it’s not complete hurry up and wait drop it off and you here both till the end of the day and it’s not complete More
Great service! Completed quickly and they kept me informed . Very happy with work done on my car and also Don's Ford employees. Completed quickly and they kept me informed . Very happy with work done on my car and also Don's Ford employees. More
Service advisor Dave, never once returned my calls or gave correct information In the 4 weeks my car was there. I had to call twice a day just for Dave to tell me he was going to call me back and never gave correct information In the 4 weeks my car was there. I had to call twice a day just for Dave to tell me he was going to call me back and never once did. When we did get the chance to talk, it was full of incorrect information and telling me I'd get a loaner car tomorrow. Well after 20+ days of that I had to talk to either Mark or John to get anything moved forward. I talked to John for about 5 minutes and had my rental and all my questions answered. This is a real and serious problem here. More
They reviewed another dealers service bill and went to work. Their mechanic John figured out the problem and corrected it for 10% what the dealer in Maine charged. work. Their mechanic John figured out the problem and corrected it for 10% what the dealer in Maine charged. More

