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Don's Ford

Utica, NY

4.4
343 Reviews
Call Dealership (315) 864-7100

5712 Horatio St

Utica, NY

13502

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343 Reviews of Don's Ford

March 08, 2024

Courteous staff, comfortable waiting area, found a recall on truck I was unaware of. Fixed both recalls and work completed in time frame I was quoted. More

by DINEENDM
Recommend Dealer
Yes
Employees Worked With
Chris Vella, John Mazza
Report | Print
Mar 08, 2024 -

Don's Ford responded

Thank you, Dineen! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Don's Ford. Billy Melendez Service Manager

March 05, 2024

All service staff was great from when they picked up my car to when they dropped it back off to me! It was nice how the team kept me updated throughout the entire service. The video provided was super help More

by LUMBRAZOE94
Recommend Dealer
Yes
Employees Worked With
James Marino, Allen Hutchings
Report | Print
Mar 06, 2024 -

Don's Ford responded

We're glad to know that you had a great experience with our service team at Don's Ford! It's wonderful to see how much you appreciated the video and updates. Thanks for your support, we'll be here if you need anything else in the future!

March 02, 2024

The whole process of setting up an appointment for my car is easy. They have a wonderful comfy waiting area and always provide high quality service on my vehicle. More

by PCALLY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella, John Mazza
Report | Print
Mar 03, 2024 -

Don's Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Don's Ford. Billy Melendez Service Manager

March 01, 2024

It was really nice and new. The folks were very pleasant. Fast service. Wiil come again.. More

by RGALLA22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella, John Mazza, Allen Hutchings
Report | Print
Mar 02, 2024 -

Don's Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Billy Melendez Service Manager

February 29, 2024

Great experience! Sebastian was fantastic, fun, easy experience and he had the new truck ready the same day! Will definitely be doing business again! More

by ALEXSCHMIDT1776
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sebastian Armstrong , Andrew Street, Matt Potasiewicz
Report | Print
Mar 01, 2024 -

Don's Ford responded

Buying a vehicle should be a fun experience, Alex, and it was our pleasure to help yours to be enjoyable here at Don's Ford. Thank you very much for the opportunity to gain your business and taking the time to leave us feedback. Your kind words will mean a lot to Sebastian, and we all wish you happy and safe travels ahead in your new truck. We'll be ready with the same level of assistance whenever you next return.

February 28, 2024

Very good to work with. The workers are Easy and friendly to talk with and are knowledgeable More

by ROB.MASTRANGELO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
Report | Print
Feb 28, 2024 -

Don's Ford responded

Rob, Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can further assist. Billy Melendez Service Manager

February 24, 2024

Friendly and efficient service. They were very thorough and I appreciate there honesty and friendly service. More

by jdaley3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
Report | Print
Feb 25, 2024 -

Don's Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Don's Ford, we look forward to having you as a valued customer for many years to come! Billy Melendez Service Manager

February 24, 2024

helpful people, great service, waiting area very comfortable .Always a good experience with the service department. More

by REBA1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cardello, Scott Risucci, James Marino, Billy Melendez, John Mazza, John Carhart
Report | Print
Feb 25, 2024 -

Don's Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Don's Ford. Billy Melendez Service Manager

February 22, 2024

Excellent service. No waiting. 8 am appointment, was taken right in. No waiting. Excellent service. More

by TWELPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
Report | Print
Feb 23, 2024 -

Don's Ford responded

We're happy to have been of service here at Don's Ford and sincerely appreciate the compliments. Thank you for working with us to care for your vehicle. Travel safe and we'll be ready with the same prompt, excellent assistance when you next visit.

February 21, 2024

Easy process from scheduling appointment to finalizing lease deal. Would come back for next lease or car purchase and financing. More

by BRIESTELLE
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Marino
Report | Print
Feb 22, 2024 -

Don's Ford responded

Earning Don's Ford customers for life is one of our core objectives, and we're thrilled to hear our recent efforts while working with you have led you to consider us again down the road. Thank you very much for your business and compliments regarding the ease of your leasing experience. They mean a lot to our team. We're here to keep things easy for you through the future and can be reached for additional assistance if ever there is need. Travel safe and enjoy the road.

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