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Don's Ford

Utica, NY

4.4
343 Reviews
Call Dealership (315) 864-7100

5712 Horatio St

Utica, NY

13502

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343 Reviews of Don's Ford

February 21, 2024

I had an overall excellent experience for the service I had on my vehicle. The members of your service team have always been informative, polite, and professional in every way. More

by CBEN22414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella, John Mazza
Report | Print
Feb 21, 2024 -

Don's Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Don's Ford. Billy Melendez Service Manager

February 19, 2024

They were very polite and courteous. They got the job done quickly. I would bring the car back anytime. More

by RNANNIE2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella, John Mazza
Report | Print
Feb 19, 2024 -

Don's Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Billy Melendez Service Manager

February 18, 2024

Great team exceptional service friendly and knowledgeable staff that helped out with all my service needs More

by MHUGHES14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rich Marowski, Billy Melendez, John Mazza, Allen Hutchings
Report | Print
Feb 19, 2024 -

Don's Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Billy Melendez Service Manager

February 16, 2024

Jim Marino is truly a major player in your sales dept. He goes above and beyond to make the customer happy. More

by SIMARY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Risucci, James Marino, Andrew Street
Report | Print
Feb 17, 2024 -

Don's Ford responded

Receiving these compliments will make Jim's day, Simary, and we sincerely appreciate you taking the time to leave he and the Don's Ford team your kind feedback. It's important to us that customers enjoy top-notch assistance no matter what, and it was our pleasure to help with everything. We wish you safe and fun travels ahead and hope that you'll come back to see us again down the road.

February 15, 2024

we had a great experience with dons ford in the past with leasing our prior ford explorer and.... also with the service team In particular we appreciate the great help and professionalism of Patrick Riolo w More

by DLM0256
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
patrick riolo, James Marino
Report | Print
Feb 15, 2024 -

Don's Ford responded

Thank you for sharing your experience with us. We're happy to hear it went well and truly appreciate your feedback! Richard Marowski General Manager

February 14, 2024

Service was excellent. Ray was very easy to deal with and the entire transaction was very professional. More

by MSHERMA4
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph
Report | Print
Feb 14, 2024 -

Don's Ford responded

Thanks for sharing your thoughts about your experience with Ray here at Don's Ford. We appreciate your business and hope to see you again soon! Richard Marowski General Manager

February 11, 2024

It was great, they fixed my car in a timely fashion and there was no hassle. More

by STUARTPALMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella, John Mazza
Report | Print
Feb 12, 2024 -

Don's Ford responded

Thank you, Stuart! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Don's Ford. Billy Melendez Service Manager

February 09, 2024

Angel was pleasant, professional. He responded to any questions quickly and efficiently. Overall a wonderful experience. More

by Acasler
Recommend Dealer
Yes
Employees Worked With
Angel Wells
Report | Print
Feb 09, 2024 -

Don's Ford responded

Thank you very much for working with us here at Don's Ford. We're glad to hear you enjoyed a wonderful experience, and it will mean a lot to Angel to receive your commendations. He takes pride in providing our guests pleasant, professional, informative and efficient guidance. Travel safe and come back to see us again whenever we can next be of service.

February 08, 2024

Very pleased with good service. Very pleased with the new construction. Will continue at Don’s Ford. More

by RALPHLUPIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella, John Mazza
Report | Print
Feb 09, 2024 -

Don's Ford responded

We're very pleased to hear it, Ralph! Thank you so much for continuing to trust us with your automotive needs here at Don's Ford. Please travel safe and we'll see you again whenever we can next be of service.

February 06, 2024

Each employee at Dons were very attentive and made the whole process quick and seamless. More

by DIXIEANN009
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ralph Peck, Patrick Riolo
Report | Print
Feb 06, 2024 -

Don's Ford responded

Dixie, Thank you for sharing your experience with us! We're happy to hear it went well working with Ralph and Patrick. We truly appreciate your feedback! Richard Marowski General Manager

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