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Don's Ford

Utica, NY

4.4
343 Reviews
Call Dealership (315) 864-7100

5712 Horatio St

Utica, NY

13502

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343 Reviews of Don's Ford

February 28, 2026

Solid service and workmanship Thank You! Will see you all soon. Pick up, drop off ride service you guys are great! More

by CRUISES_OXIDANT_0W
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
Report | Print
Mar 02, 2026 -

Don's Ford responded

Thank you for sharing your feedback! We are happy we could assist you here at Don's Ford. See you down the road!

February 26, 2026

Have always been very good to me. Simple service can be long sometimes but they always try to make me feel comfortable during the wait More

by MMILLE12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave Swald,Kristen Szatko, Matt Potasiewicz, John Mazza
Report | Print
Feb 26, 2026 -

Don's Ford responded

We are grateful for your loyalty and your positive review of Don's Ford! Thank you for choosing us and for your patience during your visits. We look forward to welcoming you back!

February 20, 2026

Fast, quick and easy purchasing and finance! Looking forward to receiving my expedition! Thank you More

by krissdeluca
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci, James Marino, Andrew Street, Matt Potasiewicz, Billy Melendez, Chris Vella, John Mazza, Jo Marie Ferrucci, Allen Hutchings, Serena Scholefield
Report | Print
Feb 23, 2026 -

Don's Ford responded

Here at Don's Ford, we always value and appreciate our customers' feedback. Thank you, Krissdeluca!

February 18, 2026

I think your sales department, including doing business with Scott is great. Your service department has something to be desired. If it wasn't for Scott i would not continue doing business with Don's Ford. More

by RCAPODIFERRO
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
Report | Print
Feb 23, 2026 -

Don's Ford responded

Thanks for your feedback. We're glad to hear you enjoyed working with Scott, but we apologize if our service department didn't meet your expectations. We'd love the chance to learn more and address any concerns. Please feel free to reach out at any time. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

February 14, 2026

Always handles my visits with great results! Have worked with John many times with the same positive expectations. More

by ORANGECUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci, John Mazza
Report | Print
Feb 16, 2026 -

Don's Ford responded

Thank you for sharing your experience with John! We look forward to welcoming you back to Don's Ford next time. Safe travels!

February 13, 2026

Don's Ford is always there to help me. John Mazza is very knowledgeable and helpful. Scott ,my salesman is awesome, too!! I appreciate all they do for me. More

by cosamano.anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci, John Mazza
Report | Print
Feb 16, 2026 -

Don's Ford responded

We’re grateful for your business and feedback! It's wonderful to hear that John and Scott provided you with exceptional service. We will pass along your message to them! Until next time, the Don's Ford team.

February 01, 2026

Fast friendly treat you like your family great salesman that are looking to get you the best price and deals More

by TAZMANNY13502
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph
Report | Print
Feb 02, 2026 -

Don's Ford responded

We’re honored to be considered family! Thanks for choosing Don's Ford and for sharing your support for our team. We look forward to working with you again!

January 29, 2026

John Mazza is a very pleasant salesman to deal with. All other employees are very nice to take the time to answer any questions. More

by HG.COUNTRYSUBURBAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci, Chris Vella, John Mazza
Report | Print
Jan 30, 2026 -

Don's Ford responded

We are pleased to hear you are in good hands with John and the rest of our team. Thank you for supporting Don's Ford with your excellent review!

January 19, 2026

I was not able to get to the dealership and look at the truck before the purchase. So they sent me all the pictures and information I requested and made the sale happen More

by JAllen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
Report | Print
Jan 19, 2026 -

Don's Ford responded

Thank you for trusting us with your purchase and for sharing your experience! We hope you enjoy your new truck! - The Don's Ford Team

January 13, 2026

Great place to do business, friendly, and very helpful staff. Videos and explanation of service on vehicle is a plus. More

by LEEBOW595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
Report | Print
Jan 13, 2026 -

Don's Ford responded

We appreciate your feedback! It's wonderful to know you found our staff friendly and helpful, and the videos were a plus. Thank you for choosing Don's Ford!

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