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Don's Ford

Utica, NY

4.4
339 Reviews

5712 Horatio St

Utica, NY

13502

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339 Reviews of Don's Ford

February 14, 2026

Always handles my visits with great results! Have worked with John many times with the same positive expectations. More

by ORANGECUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci, John Mazza
Feb 16, 2026 -

Don's Ford responded

Thank you for sharing your experience with John! We look forward to welcoming you back to Don's Ford next time. Safe travels!

February 13, 2026

Don's Ford is always there to help me. John Mazza is very knowledgeable and helpful. Scott ,my salesman is awesome, too!! I appreciate all they do for me. More

by cosamano.anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci, John Mazza
Feb 16, 2026 -

Don's Ford responded

We’re grateful for your business and feedback! It's wonderful to hear that John and Scott provided you with exceptional service. We will pass along your message to them! Until next time, the Don's Ford team.

February 01, 2026

Fast friendly treat you like your family great salesman that are looking to get you the best price and deals More

by TAZMANNY13502
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joseph
Feb 02, 2026 -

Don's Ford responded

We’re honored to be considered family! Thanks for choosing Don's Ford and for sharing your support for our team. We look forward to working with you again!

January 29, 2026

John Mazza is a very pleasant salesman to deal with. All other employees are very nice to take the time to answer any questions. More

by HG.COUNTRYSUBURBAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Risucci, Chris Vella, John Mazza
Jan 30, 2026 -

Don's Ford responded

We are pleased to hear you are in good hands with John and the rest of our team. Thank you for supporting Don's Ford with your excellent review!

January 19, 2026

I was not able to get to the dealership and look at the truck before the purchase. So they sent me all the pictures and information I requested and made the sale happen More

by JAllen
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
Jan 19, 2026 -

Don's Ford responded

Thank you for trusting us with your purchase and for sharing your experience! We hope you enjoy your new truck! - The Don's Ford Team

January 13, 2026

Great place to do business, friendly, and very helpful staff. Videos and explanation of service on vehicle is a plus. More

by LEEBOW595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
Jan 13, 2026 -

Don's Ford responded

We appreciate your feedback! It's wonderful to know you found our staff friendly and helpful, and the videos were a plus. Thank you for choosing Don's Ford!

December 05, 2025

John Mazza has been great to work with in Service. Also Jim Marino in sales has been great. More

by JINGLIS73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
Dec 05, 2025 -

Don's Ford responded

We are grateful to have earned your business. Thanks for taking the time to leave us a review! - The Don's Ford Team

November 28, 2025

Terrible customer service. Called at 8am and was told would call back shortly. No call back and went there at 4pm. Told didn’t have part in stock. Miraculously got the part More

by ROCKY9338
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Billy Melendez, John Mazza
Dec 04, 2025 -

Don's Ford responded

Rocky, I'm really sorry to hear about the communication issues and inconvenience you experienced. We pride ourselves on providing timely service, so it's concerning to hear that wasn't the case for you. Thank you for sharing your feedback. Please reach out to me at your convenience, and I'd be more than happy to discuss this further with you. Thank you. Billy Melendez - Service Manager - bmelendez@carbonecars.com

November 23, 2025

You should not be asked to drop your car off for service at 7am and then they keep your car all day long and don’t even finish looking at it to tell you what it needs by end of day. I got excuse after excus More

by MENTWISTLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Someone named David was the worst. , Billy Melendez, John Mazza
Nov 26, 2025 -

Don's Ford responded

I'm very sorry to hear your day was wasted and that we were unable to complete your vehicle's repairs in a timely manner. We will review this feedback within our team so that we can work to improve our communication moving forward, but I also want to make sure that your concerns are fully addressed. Would you consider contacting me to discuss your visit further? Thank you. Billy Melendez - Service Manager - bmelendez@carbonecars.com

November 21, 2025

The ford escape se 2020 runs great for my first vehicle thank you an im so excited of it More

by DARNELLHARE12
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Matthew potasiewicz a Patrick….
Nov 24, 2025 -

Don's Ford responded

We are grateful for your positive feedback about Don's Ford. Thanks so much!