Don's Ford
Utica, NY
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339 Reviews of Don's Ford
Don's Ford is always there to help me. John Mazza is very knowledgeable and helpful. Scott ,my salesman is awesome, too!! I appreciate all they do for me. John Mazza is very knowledgeable and helpful. Scott ,my salesman is awesome, too!! I appreciate all they do for me. More
John Mazza is a very pleasant salesman to deal with. All other employees are very nice to take the time to answer any questions. All other employees are very nice to take the time to answer any questions. More
I was not able to get to the dealership and look at the truck before the purchase. So they sent me all the pictures and information I requested and made the sale happen truck before the purchase. So they sent me all the pictures and information I requested and made the sale happen More
Terrible customer service. Called at 8am and was told would call back shortly. No call back and went there at 4pm. Told didn’t have part in stock. Miraculously got the part Called at 8am and was told would call back shortly. No call back and went there at 4pm. Told didn’t have part in stock. Miraculously got the part at 4:30 after telling them I was not happy. Car was done by 5:30pm. Has happened to us more than once. If someone communicated this during the day would have had a better outcome. Then had to go back the next day because they forgot to tighten a bolt!! Unacceptable! More
You should not be asked to drop your car off for service at 7am and then they keep your car all day long and don’t even finish looking at it to tell you what it needs by end of day. I got excuse after excus at 7am and then they keep your car all day long and don’t even finish looking at it to tell you what it needs by end of day. I got excuse after excuse as to why they didn’t look at it in the morning. They wasted my entire day. More

