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Don's Ford

Utica, NY

4.3
343 Reviews

5712 Horatio St

Utica, NY

13502

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343 Reviews of Don's Ford

November 02, 2025

Worst dealer in the world. Manager is the worst ever seen selling salvage cars as clean title They lie thru their teeth More

by Yevchevi
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Manager
Nov 04, 2025 -

Don's Ford responded

We are concerned to receive this feedback, as we hold honesty and data integrity as high priorities for our team. Our dealership does not sell salvage-title vehicles, so we take this review very seriously. Would you consider reaching out to me directly to discuss the situation you're referencing? Thank you, Michael Rich - General Manager - michaelrich@lithia.com

October 30, 2025

Excellent service and very helpful with information about the car new tires are great thank you More

by FJNACK99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella, John Mazza
Oct 30, 2025 -

Don's Ford responded

Thank you for choosing Don's Ford and for leaving us such a kind review! It is our pleasure to provide excellent, informative service, and we appreciate you highlighting your experience with us in these areas. See you next time!

October 25, 2025

I was very happy with my salesman Mike Risucci He was patient with me and wasn’t pushy never tried to force anything on me and Matt Cataldo was very helpful answering my questions and in helping close th More

by J925M
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Risucci,Matt Cataldo,Mike Rich
Oct 27, 2025 -

Don's Ford responded

Thanks for choosing Don's Ford! We are glad to hear Mike, Matt, and our team made your experience stress-free. Enjoy your new Ford Bronco Sport, and we look forward to working with you again in the future. Safe travels!

October 24, 2025

Pick up service is very convenient. A video from the mechanic describing the service and pointing this out is also a great part of the service. More

by WOLFGANG91
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella, John Mazza
Oct 24, 2025 -

Don's Ford responded

Thanks for sharing your feedback about our pickup and video service! We look forward to serving you next time at Don's Ford. Safe travels!

October 18, 2025

I have been almost 6 months waiting for my truck to get fixed. I am ready to get a Lawyer. I have asked for a buyback or trade in for another vehicle will never recommend anyone here. Very disappointed in More

by SANFRAN3636
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Vella, John Mazza
Oct 22, 2025 -

Don's Ford responded

We're truly sorry to hear about the prolonged issues you've experienced with your truck's repairs. We understand how frustrating this must be, and we sincerely apologize for any inconvenience caused. Your satisfaction is important to us, and we would like to assist you further. Please contact me at your earliest convenience so that we can discuss how best to resolve this situation. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

October 16, 2025

Jim Msrino was great to deal with. Worked with me to meet my needs. Along with the rest of the staff with explanations of features with the Bronco sport along with other warranty need More

by BLCOIRO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Marino
Oct 17, 2025 -

Don's Ford responded

We are so grateful for your feedback! We'll be sure to pass along your kind words to Jim and the team. At Don's Ford, we're always here to help with any automotive needs you may have. Enjoy your new Bronco Sport!

October 09, 2025

They tried to overcharge me for an oil change I had a coupon for The Works and they tried to charge me $40 more. the service writer said oh you have a coupon however it says for the works right on the bo More

by OPER224
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Scott Risucci
Oct 13, 2025 -

Don's Ford responded

We truly value your feedback and would like to extend our apologies for the level of communication that may have occurred regarding the cost of the oil change. We pride ourselves on providing excellent service, and it appears that we missed the mark. Please contact me directly so we can address your concerns further. Thank you. Billy Melendez - Service Manager - bmelendez@carbonecars.com

September 11, 2025

Great Service! Always Professional and Courteous! They picked my vehicle up and dropped it off while I was work More

by CPLMELDOG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Melendez, Chris Vella, John Mazza
Sep 12, 2025 -

Don's Ford responded

We are pleased to hear that your recent service experience exceeded expectations! Thank you for choosing Don's Ford and we look forward to working with you in the future.

September 09, 2025

From our salesman, Joe Tuzzolino, getting me to the payment I wanted to be at and answering a million questions, to the finane guy (can't recall his name) going over my lease plan and options, it was More

by JODITAG
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Tuzzolino, Andrew Street
Sep 09, 2025 -

Don's Ford responded

Congrats on your new Ford Bronco Badlands, Joditag! We’re thrilled to hear Joe and the team made your car buying experience seamless and enjoyable. Thank you for choosing Don's Ford and recommending us! Safe travels!

September 06, 2025

Very disappointed. Pieces are falling off of my new vehicle . And you team wants to patch them back on. Sheeesh. Never again More

by LSHOREY0
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Marino, John Mazza
Sep 09, 2025 -

Don's Ford responded

Hello, I'm sorry to hear about the issues with your new vehicle. This is not the quality we strive for and I apologize for any inconvenience caused. Please reach out so we can discuss a proper solution together. Thank you, Billy Melendez - Service Manager - bmelendez@carbonecars.com

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