Don's Ford

I have been almost 6 months waiting for my truck to get fixed. I am ready to get a Lawyer. I have asked for a buyback or trade in for another vehicle will never recommend anyone here. Very disappointed in fixed. I am ready to get a Lawyer. I have asked for a buyback or trade in for another vehicle will never recommend anyone here. Very disappointed in the service I have received. More

Jim Msrino was great to deal with. Worked with me to meet my needs. Along with the rest of the staff with explanations of features with the Bronco sport along with other warranty need Worked with me to meet my needs. Along with the rest of the staff with explanations of features with the Bronco sport along with other warranty needs & financing if needed More

They tried to overcharge me for an oil change I had a coupon for The Works and they tried to charge me $40 more. the service writer said oh you have a coupon however it says for the works right on the bo coupon for The Works and they tried to charge me $40 more. the service writer said oh you have a coupon however it says for the works right on the board is $89. My coupon said it was $69.. also they did not wash my car or ask if I wanted it washed. More

Great Service! Always Professional and Courteous! They picked my vehicle up and dropped it off while I was work Always Professional and Courteous! They picked my vehicle up and dropped it off while I was work More

From our salesman, Joe Tuzzolino, getting me to the payment I wanted to be at and answering a million questions, to the finane guy (can't recall his name) going over my lease plan and options, it was payment I wanted to be at and answering a million questions, to the finane guy (can't recall his name) going over my lease plan and options, it was a very nice experience. They were both so helpful, knowledgeable, pleasant and most of all patient. Stopped in on a whim and drove out 2 days later with a 2 door Bronco Badlands that I absolutely LOVE, but never knew I wanted...lol Highly recommend Don's Ford!! More

Very disappointed. Pieces are falling off of my new vehicle . And you team wants to patch them back on. Sheeesh. Never again Pieces are falling off of my new vehicle . And you team wants to patch them back on. Sheeesh. Never again More

Good customer service and good coffee. Great trucks. Good location. Timely service Knowledgeable staff. And management Great trucks. Good location. Timely service Knowledgeable staff. And management More

Fast courteous service they were very quick with the repairs of my ford fusion se repairs of my ford fusion se More

I am VERY unhappy with the service! It took me several days of calling to set up the appointment to have my oil changed at home ! No one answered the phone!! When the service was fina It took me several days of calling to set up the appointment to have my oil changed at home ! No one answered the phone!! When the service was finally set the guy who came to do it placed the jack in my driveway. I suggested he might want to do it on the road. We live in a manufactured home park with little to no traffic and we are on a dead end. He placed in the driveway, I now have a HOLE in the middle of my driveway where the jack was! I want the driveway fixed!! So far Ford sent someone out to look at it but no one had gotten back to us!!! I want it fixed! More

Service before the sale was great. I was able to get a good deal and they promised me a couple of extra's that I really wanted. The problem was after I picked up the truck. They did I was able to get a good deal and they promised me a couple of extra's that I really wanted. The problem was after I picked up the truck. They didn't have the second key they said they would have for me, and the front license plate holder was missing. I was told the key was on backorder but their sister dealer near me would handle it and the plate holder would be shipped to me by the end of the week. Fast forward four months, front brakes that were failing, multiple emails and phone calls and a final reminder that I had paperwork from them stating that they owed me a second key. Suddenly they told me to drive the two hours back to them I got the second key. The plate holder was the wrong one though and they refused to fix the front brakes. I was told to stop back in a couple days for the new plate holder. I happened to be out that way again, but was told the plate holder never came in. The service counter person took one off of another truck in the lot, but of course, it didn't fit my truck. At least Amazon was able to help me the next day. I also found out that at the time they sold me my truck, they passed the front brakes so that is why they would not pay to fix them now. Thanks for nothing. BTW, I also found out there was an open recall on my truck that they could have fixed during the months that it sat on their lot, or in the week between when I agreed to buy it and my pick up day. They did tell me I could schedule a service call with them to bring it back (reminder I live two hours away). Overall, the price of the vehicle was good, but the hassles of trying to get them to uphold their end of the deal after was not worth it. More