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Don's Ford

Utica, NY

4.4
339 Reviews
Call Dealership (315) 864-7100

5712 Horatio St

Utica, NY

13502

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339 Reviews of Don's Ford

July 31, 2025

Ive used this service center several times now, and each time has been great. Easy to make appointments when needed ,turnaround time and quality of service is exceptional. Highly recommend. More

by bmoh8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella, John Mazza
Report | Print
Jul 31, 2025 -

Don's Ford responded

We're grateful for your continued trust in our service team and thank you for recommending Don's Ford! See you next time!

July 29, 2025

Great customer service fast turnaround time would highly recommend the pick up and drop off service More

by JEREMYSTHOMSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serena Scholefield
Report | Print
Jul 29, 2025 -

Don's Ford responded

Jeremy, thank you for reviewing Don's Ford and come again soon for another fast turnaround! We appreciate your recommendation and can't wait to assist you again down the road!

July 25, 2025

I always go to Jim when I am in the market for a new car or just looking. He has always done well by me. More

by MACBELIEVE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
James Marino, John Mazza, Allen Hutchings
Report | Print
Jul 25, 2025 -

Don's Ford responded

Thank you for your continued trust in Jim and the team at Don's Ford! We look forward to assisting you with your future car needs. See you next time!

July 07, 2025

They came to the house and did the recall for my battery that was needed. It was great service. I did not need to leave or go anywhere, he was quick and easy, and the service got done that recall was fixed. More

by JRWATKINS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella, John Mazza
Report | Print
Jul 08, 2025 -

Don's Ford responded

We appreciate you sharing your positive experience with us! Thank you for choosing Don's Ford and please let us know if we can be of service to you again!

June 29, 2025

Great help from Matt and Andrew. . they went above and beyond to get me some answers about the vehicle purchase. More

by Angie friday
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andrew Street, Matt Potasiewicz
Report | Print
Jul 01, 2025 -

Don's Ford responded

Angie, we're delighted to hear that Matt and Andrew provided exceptional assistance during your vehicle purchase at Don's Ford. Thank you for sharing your experience with us!

June 28, 2025

Service was done on my new vehicle. Not a long wait time which made my day. Friendly staff. More

by TGPERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
Report | Print
Jul 01, 2025 -

Don's Ford responded

Your time is important to us, and we are so pleased to hear that your wait was not long during your recent visit to Don's Ford! Thank you for choosing our team and come again soon!

June 28, 2025

Associates are very helpful, professional, courteous…. Never a problem at Don’s Ford! I would recommend to friends and family. More

by KFERNANDEZ831
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
Report | Print
Jul 01, 2025 -

Don's Ford responded

We are happy to hear that our team at Don's Ford provided you with such a positive experience. Thank you for recommending us to your friends and family!

June 25, 2025

The service department is always on the ball. they are through on having your car ready as promised. Always having appointments available to meet my schedule. More

by JNIGL1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella, John Mazza
Report | Print
Jun 25, 2025 -

Don's Ford responded

Thank you for recognizing the efficiency of our service department at Don's Ford! We're glad to hear that scheduling and timely service have met your expectations. We look forward to assisting you again in the future!

June 18, 2025

The total experience went well. Everyone involved in the transaction were efficient and amiable. Thank you for your time, patience and efficiency. More

by FACEFRANK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Bellino, Scott Risucci
Report | Print
Jun 18, 2025 -

Don's Ford responded

We're pleased to hear that your experience at Don's Ford was smooth and pleasant! Our team is committed to providing efficient and friendly service. Thank you for choosing us!

June 18, 2025

Service was good staff was Friendly, My wait wasn't as long as normal due to being an early appointment. More

by ksloma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella, John Mazza
Report | Print
Jun 18, 2025 -

Don's Ford responded

Thank you for sharing your experience with us at Don's Ford! We're glad to hear that our friendly staff and early appointment made your visit more efficient. We look forward to serving you again in the future!

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