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Don's Ford - Service Center

Utica, NY

4.5
171 Reviews

171 Reviews of Don's Ford - Service Center

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May 23, 2025

John was very kind & listened to all my concerns. Even when the problem was not initially found, John went the extra mile to figure it out & promptly get my vehicle serviced & provided me with a rent More

by MSIGBIENY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Hughes
May 23, 2025 -

Don's Ford responded

Thank you for sharing your experience with us at Don's Ford! We're delighted to hear that John went above and beyond to address your concerns and keep you informed throughout the process. We appreciate your support, and we're here if you need anything else in the future!

May 23, 2025

painless thorough and i felt service was was reasonable i oils bring it back there again. update to building was nice More

by FTREVISANI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
4.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 23, 2025 -

Don's Ford responded

We're glad to hear you had a smooth experience at Don's Ford and appreciated the updates to our building. We look forward to welcoming you back for future services!

May 10, 2025

Good guys at the helm making sure your vehicle is ready for the road and operating as you expect it to. More

by bmans25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dave?, 5
May 13, 2025 -

Don's Ford responded

Thank you for the great feedback! We're happy to hear that our team at Don's Ford ensured your vehicle is road-ready and met your expectations. Safe travels ahead!

May 03, 2025

I recently purchased a new Ford Bronco at Don's Ford and the sales staff was excellent to me. They provided professional and friendly service. I was very happy with the entire transaction. More

by fordforever0
Recommend Dealer
Yes
Employees Worked With
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 06, 2025 -

Don's Ford responded

We're glad to know that you had a positive experience purchasing your new Ford Bronco at Don's Ford! Our team is committed to providing professional and friendly service, and it's great to know we met your expectations. Enjoy the ride!

May 02, 2025

Great salesman and great service department. Always taken care of my care needs Alway recommend Dons Ford dealership to friends & family that are looking for new cars. More

by LINDABARBERIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2025 -

Don's Ford responded

Linda, thank you for recommending Don's Ford and sharing your positive experience with our sales and service teams! We're happy to know we've consistently met your car needs.

April 15, 2025

I was pleased how fast the service was and how friendly the service was to try and help my situation. The results were satisfactory made me relieved.John Mazza was the reason More

by VANBJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 16, 2025 -

Don's Ford responded

VANBJ, we're delighted to hear that John Mazza and the team at Don's Ford provided you with quick and friendly service. Thanks for sharing your experience!

April 15, 2025

I've switched dealers for my maintenance to Dons Ford because of how quick and friendly the staff is. I decided to trade in my current vehicle for a new Ford and of course I went to Dons Ford! Josh was m More

by STEPHHARDY_11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Bezio-Schreurs
Apr 16, 2025 -

Don's Ford responded

Steph, we're delighted to hear that Josh and the team at Don's Ford made your experience seamless! Thank you for choosing us for both maintenance and your new vehicle purchase. Enjoy driving your new Ford!

April 14, 2025

Very friendly and courteous. Mike and Valon gave us great service. Would recommend to others. More

by LOVEHORSES61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Concellia 5 Stars and Valon super
Apr 14, 2025 -

Don's Ford responded

Thank you for the positive review! Come see the Don's Ford team again soon!

April 13, 2025

Went out of their Way to help obtain a safe reliable vehicle.for me to drive.. More

by DEGNIJC
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 14, 2025 -

Don's Ford responded

Thank you for the review! It was a pleasure assisting you!

April 13, 2025

Cold environment. Staff not personable. Uncomfortable experience. Wouldn't recommend. A salesman told me he doesnt like his job, he works 60 hrs a week and doesn't get More

by BEEPSTEW1971
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Never got his name
Apr 15, 2025 -

Don's Ford responded

Thank you for sharing your experience with us. It's disappointing to hear about the unprofessional behavior and uncomfortable environment during your visit, as this is not what we strive for. We appreciate your feedback and will address these concerns internally to improve our service quality. If you'd like to discuss this further or have any other questions, please feel free to reach out. Allen Hutchings - Assistant General Manager - ahutchings@carbonecars.com

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