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Don's Ford - Service Center

Utica, NY

4.5
174 Reviews
Call Service Center (315) 864-7100

174 Reviews of Don's Ford - Service Center

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February 24, 2024

helpful people, great service, waiting area very comfortable .Always a good experience with the service department. More

by REBA1215
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Cardello
5.0
This rating includes all reviews, with more weight given to recent reviews.
Scott Risucci
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Marino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Billy Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Carhart
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 25, 2024 -

Don's Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Don's Ford. Billy Melendez Service Manager

February 22, 2024

Excellent service. No waiting. 8 am appointment, was taken right in. No waiting. Excellent service. More

by TWELPE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 23, 2024 -

Don's Ford responded

We're happy to have been of service here at Don's Ford and sincerely appreciate the compliments. Thank you for working with us to care for your vehicle. Travel safe and we'll be ready with the same prompt, excellent assistance when you next visit.

February 21, 2024

I had an overall excellent experience for the service I had on my vehicle. The members of your service team have always been informative, polite, and professional in every way. More

by CBEN22414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 21, 2024 -

Don's Ford responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Don's Ford. Billy Melendez Service Manager

February 19, 2024

They were very polite and courteous. They got the job done quickly. I would bring the car back anytime. More

by RNANNIE2018
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 19, 2024 -

Don's Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Billy Melendez Service Manager

February 18, 2024

Great team exceptional service friendly and knowledgeable staff that helped out with all my service needs More

by MHUGHES14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Billy Melendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Allen Hutchings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Marowski
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Feb 18, 2024 -

Don's Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Billy Melendez Service Manager

February 11, 2024

It was great, they fixed my car in a timely fashion and there was no hassle. More

by STUARTPALMER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 12, 2024 -

Don's Ford responded

Thank you, Stuart! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Don's Ford. Billy Melendez Service Manager

February 08, 2024

Angel was pleasant, professional. He responded to any questions quickly and efficiently. Overall a wonderful experience. More

by Acasler
Recommend Dealer
Yes
Employees Worked With
Angel Wells
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Feb 08, 2024 -

Don's Ford responded

Thank you very much for working with us here at Don's Ford. We're glad to hear you enjoyed a wonderful experience, and it will mean a lot to Angel to receive your commendations. He takes pride in providing our guests pleasant, professional, informative and efficient guidance. Travel safe and come back to see us again whenever we can next be of service.

February 08, 2024

Very pleased with good service. Very pleased with the new construction. Will continue at Don’s Ford. More

by RALPHLUPIA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 08, 2024 -

Don's Ford responded

We're very pleased to hear it, Ralph! Thank you so much for continuing to trust us with your automotive needs here at Don's Ford. Please travel safe and we'll see you again whenever we can next be of service.

February 03, 2024

I was happy for the work done which was everythin i requested them to do More

by sesweet71147
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 05, 2024 -

Don's Ford responded

Thank you for choosing Don's Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Billy Melendez Service Manager

February 02, 2024

Did everything they said they would. Good experience. One more thing to do and they will let me know when the part comes in. More

by DKELLEY5
Recommend Dealer
Yes
Employees Worked With
Chris Vella
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Mazza
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Taylor
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 02, 2024 -

Don's Ford responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Don's Ford, we look forward to having you as one of our valued customers for many more years to come! Billy Melendez Service Manager

Feb 02, 2024 -

Don's Ford responded

Hearing about your good experience makes our day. We appreciate your trust and your review. We will see you soon to finish up! Safe travels.

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