Don's Ford - Service Center

Got Greased! Really not happy with the greasy fingerprints on the glass and areas of the car from the inspection. Then a week later not very happy with "many greas Really not happy with the greasy fingerprints on the glass and areas of the car from the inspection. Then a week later not very happy with "many grease spots" on the drivers side leather seat also more greasy finger prints on the vehicle and glass. I understand the nature of those jobs but a little more care and maybe a little QC would go a long way so customers don't feel like those days they referred to staff as grease xxxxxxx. I assume this is not done intentionally but a little more care or clean-up - and why cover the seat with plastic and still get grease spots all over. More

Recall done I called at 10:30 am and they told me to bring it in by noon and it would be done. I brought it in at 11:45am and it took about 2-3 hours to do. I was I called at 10:30 am and they told me to bring it in by noon and it would be done. I brought it in at 11:45am and it took about 2-3 hours to do. I was shocked I got same day service on a new recall alert for my Ford Explorer. I was very happy with this!!! More

Coupon was great The coupon that I was sent reduced my bill. The waiting room provided Poland spring water and popcorn. The staff were nice and helpful. This has to The coupon that I was sent reduced my bill. The waiting room provided Poland spring water and popcorn. The staff were nice and helpful. This has to be the best repair dealer in the area. More

NY State inspection Came in for a NY State Inspection on a 2011 vehicle, it did not pass due to a leak on the rack and pinion steering. I was told it would be about $1500 Came in for a NY State Inspection on a 2011 vehicle, it did not pass due to a leak on the rack and pinion steering. I was told it would be about $1500 plus tax to fix. The service tech asked me a couple times if I wanted to shop the lot and get something different. I paid the $21 and left your service center with an uninspected car and no inspection sticker. I stopped at a friends house who is a mechanic and he didn't see any leaks. I brought the car to another service center and explained what Dons Ford Service center told me. They inspected the car and said there was nothing wrong with the car except one light bulb was out. I left with an inspected car. I have been coming to your service center quite a bit, I own 7 cars and a motorcycle. I believe its time for me to go elsewhere to service my vehicles. More

Very pleased Have always had excellent service at Don's Ford Quick Lane service center. I just wish the service was the same at all of their dealerships. My deal Have always had excellent service at Don's Ford Quick Lane service center. I just wish the service was the same at all of their dealerships. My dealership moved so I followed them for service. No longer a Quick Lane and definitely different service. I will return to having routine service at Don's Ford. More

Oil Charge - Tire Rotation - "UPDATE" Unwanted Extra Charges Update - Corrected by Wendy Carlson - Don's Ford has refunded the $89.95 charge for the brake service that was not necessary for my vehicle, This is t Update - Corrected by Wendy Carlson - Don's Ford has refunded the $89.95 charge for the brake service that was not necessary for my vehicle, This is the type of service that I have always received and expect from Don's Ford I believe I just caught the wrong service person. Brought my 2018 Escape ten months ago have with 5500 miles on it took it in for an oil change "The Works" I was told my rear brakes calipers needed to be serviced - lubricated at a cost of $89.95 not covered on my 3 year bumper to bumper warranty so I had to pay for this, also told my Rewards Card could not be used, the Military Discount Card that they sent me also could not be used. Seems like this extra charge was not really necessary with such low mileage on my vehicle but I was talked into it by the service employee. Still don't know why either my Rewards Card or my Military Discount card could not be used. Very disappointed in this I have bought several vehicles from Carbone and have been always treated fairly - what happen here seems very unusual from Don's Ford. More

Professional customer service. The nice your lady taking my information was very pleasant to talk with. The waiting area was awesome with tv and drinks to pass the time.I think her The nice your lady taking my information was very pleasant to talk with. The waiting area was awesome with tv and drinks to pass the time.I think her name is Chelsey? She also gave me details on the completed work on my truck. More

Tire rotation I didn’t have an appointment, I just drove up. I was quoted a time for the work to be done of 45 minutes. The work was done on time everything was g I didn’t have an appointment, I just drove up. I was quoted a time for the work to be done of 45 minutes. The work was done on time everything was great More

Great Experience Vehicle was ready when they said it would be, Polite service people. Called me when it was done. Vehicle was clean when I picked it up. Vehicle was ready when they said it would be, Polite service people. Called me when it was done. Vehicle was clean when I picked it up. More

Carbone service experience Service personnel are responsive, professional & friendly. Quality of work has always been great. I've been dealing with this company through the pu Service personnel are responsive, professional & friendly. Quality of work has always been great. I've been dealing with this company through the purchase of 4 vehicles and will go there for my next vehicle. More