Don's Ford - Service Center

SERVICE SUCKED ...ABSOULITY SUCKED...I JUST WENT IN FOR AN APPOINTMENT FOR AND OIL CHANGE...THE KID TOLD ME I COULD HAVE IT DONE RIGHT AWAY...2 HOURS LATER I HAD TO ...ABSOULITY SUCKED...I JUST WENT IN FOR AN APPOINTMENT FOR AND OIL CHANGE...THE KID TOLD ME I COULD HAVE IT DONE RIGHT AWAY...2 HOURS LATER I HAD TO GO IN AND ASK FOR MY CAR BACK...AND WAS TOLD I NEEDED TIRES AND HAVE A WHEEL OIL SEAL LEAK...I HARDLY DRIVE THE DAM CAR..AND PUT VERY LITTLE MILEAGE ON IT, SINCE I'M DEALING WITH MY STAGE 4 CANCER....WHY DIDN'T YOU GUYS TELL ME THIS WHEN I BOUGHT IT FROM YOU...??? More

Great people Awesome service writers and I had the best tech In the house working on my vehicle. Always friendly, courteous and professional service. Would recomme Awesome service writers and I had the best tech In the house working on my vehicle. Always friendly, courteous and professional service. Would recommend this facility to friends and family. More

Radio and Body Bubble in paint- new front panel ordered; covered. Sirius won’t connect- John worked on this for hours. We called Sirius for 4th time- problem escala Bubble in paint- new front panel ordered; covered. Sirius won’t connect- John worked on this for hours. We called Sirius for 4th time- problem escalated at their end. Fixed next day. More

Service good-detailing not so much. The mechanical service that my car received was fine, and the service staff members with whom I dealt with were great, however, the detailing that I The mechanical service that my car received was fine, and the service staff members with whom I dealt with were great, however, the detailing that I had done was a bit shabby. The front cup holders were not at all clean, the back seat still had marks and some debris on one side, and the child's car set, which was uninstalled by the detailer, was just tossed in the back seat. It also appeared that the car seat had been put on a dirty garage floor. More

Too long A simple oil and filter change. One hour and twenty minutes. Black grease finger prints on the drivers door on the front fender and hood. Never should A simple oil and filter change. One hour and twenty minutes. Black grease finger prints on the drivers door on the front fender and hood. Never should have purchased the life time oil change service. Actually I’ve spent more time waiting on previous visits. More

Loss of confidence Initially I took my truck in for a check engine light for the noc sensor. Three time later and a new sensor and I’m still not sure it’s fixed right. N Initially I took my truck in for a check engine light for the noc sensor. Three time later and a new sensor and I’m still not sure it’s fixed right. No check engine light so that’s good. One of the time I also requested it to be inspected. They initially stated it needed multiple front end parts . Drag link and ball joint later I picked up the truck and found that the steering wheel was crooked. I asked for the alignment information and that wasn’t provided even though they said they would. After another visit. It seems correct. Not 100% sure though! Should I stay our should I go? More

Got Greased! Really not happy with the greasy fingerprints on the glass and areas of the car from the inspection. Then a week later not very happy with "many greas Really not happy with the greasy fingerprints on the glass and areas of the car from the inspection. Then a week later not very happy with "many grease spots" on the drivers side leather seat also more greasy finger prints on the vehicle and glass. I understand the nature of those jobs but a little more care and maybe a little QC would go a long way so customers don't feel like those days they referred to staff as grease xxxxxxx. I assume this is not done intentionally but a little more care or clean-up - and why cover the seat with plastic and still get grease spots all over. More

Recall done I called at 10:30 am and they told me to bring it in by noon and it would be done. I brought it in at 11:45am and it took about 2-3 hours to do. I was I called at 10:30 am and they told me to bring it in by noon and it would be done. I brought it in at 11:45am and it took about 2-3 hours to do. I was shocked I got same day service on a new recall alert for my Ford Explorer. I was very happy with this!!! More

Coupon was great The coupon that I was sent reduced my bill. The waiting room provided Poland spring water and popcorn. The staff were nice and helpful. This has to The coupon that I was sent reduced my bill. The waiting room provided Poland spring water and popcorn. The staff were nice and helpful. This has to be the best repair dealer in the area. More

NY State inspection Came in for a NY State Inspection on a 2011 vehicle, it did not pass due to a leak on the rack and pinion steering. I was told it would be about $1500 Came in for a NY State Inspection on a 2011 vehicle, it did not pass due to a leak on the rack and pinion steering. I was told it would be about $1500 plus tax to fix. The service tech asked me a couple times if I wanted to shop the lot and get something different. I paid the $21 and left your service center with an uninspected car and no inspection sticker. I stopped at a friends house who is a mechanic and he didn't see any leaks. I brought the car to another service center and explained what Dons Ford Service center told me. They inspected the car and said there was nothing wrong with the car except one light bulb was out. I left with an inspected car. I have been coming to your service center quite a bit, I own 7 cars and a motorcycle. I believe its time for me to go elsewhere to service my vehicles. More