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Donalson Chrysler Dodge Jeep Ram - Service Center

Silsbee, TX

4.6
153 Reviews

153 Reviews of Donalson Chrysler Dodge Jeep Ram - Service Center

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October 05, 2022

Was not satisfied with service. Didn't know how to put air in t did not put key to lug nut back in glove boxhe front tire More

by crystal.blades
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Wanda Fielder
1.0
This rating includes all reviews, with more weight given to recent reviews.
October 05, 2022

Well the computer on my truck went out. ..they replaced and they a great job More

by trauma_freak79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Theresa Seals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 10, 2022 -

Donalson Chrysler Dodge Jeep Ram responded

Thank you for your business and for sharing your experience. We look forward to working with you in the future - hopefully for your sake, for something a little more minor! -the Donalson team

Oct 11, 2022 -

trauma_freak79 responded

They did a great job. The Donaldon team always does a great job !

September 29, 2022

I'm only writing this because the dealership will not leave me alone until I do. They do fine though. Personally I still prefer to get my oil changes elsewhere. But that's just me More

by Mattyb0994
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Theresa Seals
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara Pedder
September 29, 2022

Had an appointment for 1:30 they put the truck in the shop at 1:30 and we're through in less than 30 minutes. Great job courteous people very efficient More

by DANNYGOLDEN25
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wanda Fielder
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 28, 2022

Service was performed quickly, staff were very nice, waiting room was clean. It was a nice experience More

by MYOSHI11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wanda Fielder
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2022

Courteous, professional, and friendly staff. The service dept got me in for my oil change, even though they were very busy. More

by anelson14
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wanda Fielder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Seals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara Pedder
September 18, 2022

Quick service with friendly staff. The wait area is clean and quiet. Very attentive to their clients need. More

by mststelly
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wanda Fielder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Seals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara Pedder
Sep 23, 2022 -

Donalson Chrysler Dodge Jeep Ram responded

Thank you for your feedback! We're happy to hear everything was handled quickly and to your satisfaction. Thanks for your business, and we'll see you next time! -the Donalson family

September 18, 2022

Fantastic,,prompt and accomodations to my situation and needs were above normal,good job to all involved,,,thank you theresa More

by Jambbsco
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Theresa Seals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 23, 2022 -

Donalson Chrysler Dodge Jeep Ram responded

Thank you so much for your feedback and your business! It's awesome to hear our team took such great care of you. Come back and see us next time! -the Donalson family

September 17, 2022

Great fast service, very friendly and professional. Always enjoy visiting for service on my truck. More

by veronicasuri
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Wanda Fielder
5.0
This rating includes all reviews, with more weight given to recent reviews.
Theresa Seals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sara Pedder
Sep 23, 2022 -

Donalson Chrysler Dodge Jeep Ram responded

Ms Veronica, thank you for sharing your experience! It's great to hear that everything was handled quickly and to your satisfaction, and we're always happy to see you too! -the Donalson team

September 14, 2022

Great people who will work with you to help you in anyway possible and make you feel like family More

by MAGILCHRIEST
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Theresa Seals
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jim Shirey, Dustyn Fraley
Sep 23, 2022 -

Donalson Chrysler Dodge Jeep Ram responded

Thank you for your feedback and your business! We'll see you next time! -the Donalson team

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