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Donley Ford of Mt. Vernon

Mount Vernon, OH

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676 Reviews

1455 Coshocton Ave.

Mount Vernon, OH

43050

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676 Reviews of Donley Ford of Mt. Vernon

May 07, 2021

My service experience was great as always! The service is done quick, right, and to me it’s done at a fair price. Easy to deal with. More

by cswan24
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service counter employees
May 10, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the wonderful review! We always enjoy hearing from our long-term customers! We will share this with the rest of the team and we look forward to service you for years to come!

May 07, 2021

Problem was fixed, but couldn't believe we had to bring a new vehicle back in after only having it a couple weeks. thank you More

by hessykc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Ball, Jayme Giffin, Jeffrey Renner
May 10, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the review! We are glad to hear that we were able to correct the issue. It is unfortunate that a problem occurred so early on. Please feel free to reach out to our team if you have any other questions or concerns!

May 07, 2021

As always a great job! Tina always helps me get the scheduled maintenance that is needed for the miles that are on my F250 truck More

by DANA.RINEHART
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tina Beaver
May 10, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the Awesome review! Tina will be glad to hear it! We're happy to have met another customers expectations and we hope to continue to do so for many more years!

May 05, 2021

Our experience with Donley Ford was excellent. The sales representative (Tyler) was great to work with. He answered our questions and made sure we understood the answers. Great experience!!! More

by wrpaul
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad, Tyler Duncan
May 06, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the wonderful review! We are super happy to hear that Tyler was able to provide you with an excellent experience! We will surely share this with him and we look forward to working with you again in the future!

May 04, 2021

I always appreciate the Service Department. They can answer my questions and get the job done completely to my satisfaction. I have Recommended this Service Dept to friends and family. More

by cphtjones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leah, Darla
May 06, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the review and recommendation! We truly appreciate your long-term business! We look forward to working with you for many more years to come!

May 04, 2021

The service department did a great job fixing my problem I know things happen and I understand Thank you for fixing it I’m ok with it More

by jimbennett7423
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rob Ball, Brian Antill, Jim Casebolt, Jayme Giffin, Jeff Myers, Brad Bennett, Dorea Kellem, Robert Lucente, Tyler Duncan, Josh Kovacs
May 06, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the positive review! We appreciate having the opportunity to take care of the issue! If you have any later questions, please don't hesitate to reach out!

May 03, 2021

The service department was very good at finding what was wrong with my car ,did good job. Appreciate it much. I would recommend Donley Ford too everyone. Good service. More

by stormy201854@gmail.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brad, Jim Casebolt
May 04, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the positive review and recommendation! We will share this with the team and we look forward to your next visit!

April 29, 2021

Excellent service once again. I highly recommend Donley Ford to all my family and friends. The staff is friendly and professional. Tina in service is always great to work with. More

by CENTERBURGHOMES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Antill
Apr 30, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the great review and recommendation! We love hearing from our repeat customers! We will surely pass this on the Tina, Brian, and the rest of the team and we look forward to working with you again in the future!

April 27, 2021

Excellent service. Personnel were knowledgeable and easy to work with. Work was completed prior to estimated time to complete. Explained completed work to me. Good experience. More

by wrpaul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Duncan
Apr 27, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the wonderful review! We know that our customer's time is important! We are happy to hear that the team provided you with a timely service! We will certainly share this with the team and we look forward to your next visit!

April 26, 2021

Service was done right, but one of the ladies at the checkout desk was incredibly rude and kept arguing with me. Sorry she was having a bad day but she was rude with me trying to ask questions. More

by HEATHA_09
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Rob Ball
Apr 26, 2021 -

Donley Ford of Mt. Vernon responded

Thank you for the review. This will be assessed as soon as possible. We don't want any of our customers to leave feeling like this. If you'd like to speak more with us about this, please feel free to reach out to our Customer Relations Specialist, Connor. He can be reached at 7403922222 EXT: 3004.

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