Donnell Ford

I had my car serviced and they did not fix my problem and over charged me. Gave me back my car and same day car wouldn’t turn on had to have towed to another Ford dealership because I refused to take it back over charged me. Gave me back my car and same day car wouldn’t turn on had to have towed to another Ford dealership because I refused to take it back there. The next Ford dealership fixed the main issue on my car that Donnell Ford said they fixed. No one from management called me back on the overcharge , the fixing of repairs that was not fixed and they tried to tell me nothing was wrong which I have proof from the next dealership that the repair they said they did was not done. When I went back for the same issue they apparently fixed they refused to give me back the difference in what I was charged vs what they told me the repairs would cost. Which in fact I should have been refunded all my money as they didn’t even fix my cars problem. Donnell Ford in boardman is by far the worst of the worst when it comes to their service dept. They took absolutely no responsibility or ownership for the mistakes they made and made me feel as if I was a nuisance to get my issues resolved. And since they didn’t make it right I had to call Ford customer relations and complain. Do not take your car here for service . Absolutely horrible service and they will take you for your money and not fix a thing. More

I appreciated the Concierge service! I came in for an oil change and tire rotation and appreciated the technicians letting me know additional service needs and repairing them the same da I came in for an oil change and tire rotation and appreciated the technicians letting me know additional service needs and repairing them the same day. More

Took longer than expected. Not too happy with the sell-up pitch for more services. Not too happy with the sell-up pitch for more services. More

My 2014 F-150 began making a loud noise a couple weeks ago. I'm no mechanic but I thought it sounded like a power steering unit needing fluid. After buying some fluid I found out it had an electric power ago. I'm no mechanic but I thought it sounded like a power steering unit needing fluid. After buying some fluid I found out it had an electric power steering unit. I brought it to Donnell but it would not repeat the noise. They delivered it back to my house and John a (scheduler) that returned my truck was also able to hear the noise so I brought it back and Matt (service adviser) had what turned out to be a loose heat shield fixed and returned my truck. I thought everyone involved Matt, John, two mechanics whose names I did not know, all the people in the service and garage area, and Lyle who ran my shuttle service, all deserve compliments for going above and beyond. I want to thank everyone involved. and wish someone would forward this to Ford Motors Corp and let them know some of their employees are doing things that bring people back for more business in the future. Thank you all! More

I can't enough Good things about Nick Visingardi. In all seriousness I put him through xxxx with this purchase and he just smiled and laughed the whole time. This is the 2nd car I have purchased from In all seriousness I put him through xxxx with this purchase and he just smiled and laughed the whole time. This is the 2nd car I have purchased from him and plan on many more. He bent over backwards to make sure I got the deal I wanted. Outstanding human being. Eric Fisher still sucks More

I wouldn't get a car or any vehicle from Donnell Ford in boardman Ohio even if they were giving them away my I took my daughter there to get a used car and it didn't last 3 months tryed to get ahold of mana boardman Ohio even if they were giving them away my I took my daughter there to get a used car and it didn't last 3 months tryed to get ahold of management don he never returned my calls don't buy anything from here More

Thank you Todd Reutzel. In this very challenging market, he was able to locate the the car that checked off all of my wants and needs. Thank you and Donnell Ford for going In this very challenging market, he was able to locate the the car that checked off all of my wants and needs. Thank you and Donnell Ford for going the extra mile! More

We were welcome right at the door when we got there. Everyone was very friendly to us and made us feel like we could look for what we really liked and didn’t feel overwhelmed with people coming to us an Everyone was very friendly to us and made us feel like we could look for what we really liked and didn’t feel overwhelmed with people coming to us and pressuring us to buy right then, they gave us space!! We felt very comfortable in there!! More

Fantastic customer service! Clean facility, (pretty good coffee), and an incredible staff. I was referred by a friend, and have referred many others. I won't go anywhere else. Nick always takes care of m coffee), and an incredible staff. I was referred by a friend, and have referred many others. I won't go anywhere else. Nick always takes care of me! More

Worst service ever. Was lied to and repeatedly ignored. They would not return calls or emails. Would suggest avoiding a headache and go anywhere else. They would not return calls or emails. Would suggest avoiding a headache and go anywhere else. More