Doral Lincoln

DO NOT BUY FROM THIS DEALERSHIP! !! I bought my first car from them 1 year ago to realize a year after that they took advantage of my innocence and lack of knowledge of the car busine !! I bought my first car from them 1 year ago to realize a year after that they took advantage of my innocence and lack of knowledge of the car business. They put an extended warranty without my consent in the contract without letting me know and I confidently signed without reading the contract (I should have read the contract), bumped up the price and took from me 7,000 dollars of down payment in price bump ups. Now 1 year later I realize that I have an extended warranty and to my surprise it has expired as I exceeded the miles and I was not even able to use any of the benefits. That is the most dishonest thing I have ever experienced! Really unprofessional and would not recommend this dealership to anyone and I am going to make sure that everyone that asks me about buying a car to let them know the experience I had with them. I feel like I have been stolen from! NEVER BUY FROM THIS DEALERSHIP!!! More

Poor customer service. Certified listed but not fulfilled. Dealer tried to add cost for certification after the agreement Certified listed but not fulfilled. Dealer tried to add cost for certification after the agreement More

Best Dealership in my eyes the salespeople were very helpful in purchasing my new vehicle. helpful in purchasing my new vehicle. More

Called the dealer 4 days in advance and made contact with Jesus Campos to ensure both a vehicle was available and at the lot. I was assured the vehicle would be there after advising I would be driving from T Jesus Campos to ensure both a vehicle was available and at the lot. I was assured the vehicle would be there after advising I would be driving from Tampa to Doral to see the truck. I verified this morning with Jesus Campos again the vehicle was available and at the lot as I was going to have my father there to come look at the vehicle. Jesus Campos insured me everything was fine and to have my father drive to see the truck. Upon my father's arrival to the dealership he was advised that the truck had sold a couple days ago and was no longer available. I again contacted Jesus Campos and asked him if it was some sort of mistake, to which he told me, if they told him the vehicle sold it must be sold and he was only checking with the computer to see that it was still available. I am even still now receiving text messages confirming my appointment with the dealership. Jesus Campos is had no compassion for my father driving down there. Jesus Campos is a disgrace to his job and his word as a man has no value. I would be embarrassed to have Jesus Campos working for my business and representing it the way he does. I would not recommend buying anything from a dealer that employs such dishonorable people. More

This place is running scam or something. My husband called twice spoke with 2 different people- drove over an hour there for a certain car they spoke about. When he gets there- the car isn My husband called twice spoke with 2 different people- drove over an hour there for a certain car they spoke about. When he gets there- the car isn't there!!!!! He explained he was working and that it was far, they convinced him to come, he went anyway. All they did was try to get him on the lot- they never had to the car there. xxxxxxxx!!! I read the reviews "Buyer beware" I see why now. Losers!! More

Doral Lincoln is one of those car lots where buyer beware and one star are not low enough descriptors. The purchase from out of state was going well. I contacted a salesperson on Saturday to verify that th and one star are not low enough descriptors. The purchase from out of state was going well. I contacted a salesperson on Saturday to verify that the vehicle was available and that they would hold it. The salesperson was not going to be available on Sunday but had alerted the manager that I would be arriving. When I called on Sunday morning they had transferred the transaction to another salesperson. I informed him what had transpired the day before to get him up to speed because the manager had not told him anything. Arriving at Doral on Sunday I was allowed to take the vehicle on a test drive the equivalent of 4 blocks. As I had been waiting for a car equipped with these features since the chip shortage started I decided to continue with the purchase. 1) The Finance problem: The sales manager and finance department wasted three more hours forcing me into a high-interest rate loan despite the fact that I was going to pay cash (a fact they knew the day before). They claimed that they could not let me take the car that night unless I signed the high-interest rate loan. Needing to be on the road the next morning, I signed the loan being assured that I could pay off the loan with NO PREPAYMENT PENALTY. The next day, Monday, my bank wired the money to Doral Lincoln and it was confirmed received. 2) The Registration Problem: During the financing of the car I was informed that Doral had to collect tax, title and licensing fees but that they had a professional company that would take care of all out of state documentation. They assured me that if I needed another temporary plate they would get me one. I started emailing them (3 times), I have called four departments leaving messages with all, and chatted with their online person twice. I am now driving on an expired tag. No one will return my calls; salesperson, manager or finance manager. 3) Registration Problem Two: My home state will not register the vehicle without the title. I was assured that the title would be sent to me by the “professional company” that they use. 4) Vehicle Specific Parts: The parts that come standard with the car were not available the day of purchase. When I came back for them the next morning the parts manager did not know why the sales manager or finance manager could not find them (when all such vehicle packages like owners manuals were). During my time at the dealership I witnessed an older couple being bullied by a salesperson where they were belittled for not being smart enough for not realizing “what a great deal he was giving them”. I also listened to a salesperson talking trash about customers that had just left wanting to think about their deal overnight. *** My suggestion is to go anywhere else to buy your next car or if you go here you may want to record your transaction. (Florida is a two-party consent state so watch how fast Doral runs away from you want to record the transaction). More

This is a review for Lincoln of cutler bay, which has the same owner as Doral. I’ve been leasing a 2021 Navigator since August. I’ve tried three times to have the car picked up and returned to have mud fla same owner as Doral. I’ve been leasing a 2021 Navigator since August. I’ve tried three times to have the car picked up and returned to have mud flaps installed. The first two times, no one showed up or called. This last time I was called the morning of and told they didn’t have a loaner for that day, or any other day. What’s odd is while reading some of their recent reviews, there were men raving about the pickup/return/loaner service they were provided. I can’t say if sexism or discrimination is involved, but I was promised this service when the lease was initiated. In fact, it was a major factor in my purchase because it’s the only family car. So, just be prepared. More

They called me right away was willing to work with me and they have great service they have great service More

I Had a wonderful experience with this dealer, they are very friendly, professional and really tried to accommodate all your needs as a customer. great very friendly, professional and really tried to accommodate all your needs as a customer. great More

I will like to start by congratulating your awesome service. I had a wonderful experience with Abdiel, he was courteous, friendly and very professional great service. I had a wonderful experience with Abdiel, he was courteous, friendly and very professional great More