I saw a low-mileage 2017 MKC Black Label listed on their website under the Certified Car listing. I live in North Broward County, so it is about an hour ride to the location. I called twice to confirm that the vehicle was still available and was told it was. Upon arrival, I was told that yes the car was not sold, but was not ready to be seen. (Deception 1) A wasted trip but having blind faith I decided to hang around and negotiate a deal on car I had never seen. My bad. Next I am shown that if I want the CPO status, I have to pay over $1,000 to do so.
even though it was listed online as a Certified Vehicle. Outrageous! I have purchased CPO vehicles before and NEVER was told that there was a different price if I want the extended CPO protection. (Deception 2) While this did get negotiated out of the deal, I did have to pay the listed price. Next, I was misled about by trade in. I showed the KBB assessment of my vehicle in fair condition even though my vehicle was in very good condition, but was offered several thousand less. Okay, I understand the tactic. I was then told that the dealership would call Carmax and sell the car to them if they offered more. I received more for my trade but much less than KBB conservative estimate. Later, I see that my old vehicle is listed on your website in your lot. (Deception 3). I bought the car sight unseen on a Friday and Tuesday I still was not going to have my car. I began to get agitated and complained to dealer who finally said that my car would be ready Tuesday at the end of the day. I drove down and expected to see my car in a protected well-lit facility. Nope. I was shown the car for the very first time in a somewhat dimly lit parking lot. Needless to say, I missed a few flaws. The final disappointment came when I did notice what looked like a fresh scratch. I was told they would send me touch up paint (yes, I just spent $25,000 on a car and was being told to touch up the car myself). Add to this I dd not receive the paint for a full week and then only after I sent a message to the salesperson reminding her of her promise. Also, never got a follow up call from the sales person checking in on my satisfaction.
I take full responsibility for my foolish actions. Buying a car sight unseen and not be more demanding is certainly my fault. But I have to also say that this dealership also has role in this bad experience. My last two used car experiences were by far a much more professional and pleasant experiences. Ed Morse Cadillac and Carmax NEVER deceived me. They seemed concerned about my satisfaction. Doral Lincoln did not care, and they showed it.