Doral Lincoln - Service Center

Very efficient in the service dept. , also their valet service is the best of any dealer in Dade county. , also their valet service is the best of any dealer in Dade county. More

STATY AWAY. THIS DEALERSHIP IS ROTTEN FROM BOTTOM TO THE TOP. IF YOU THINK OF DOING BUSINESS WITH THEM BEWARE. The sales staff will say anything to close the THIS DEALERSHIP IS ROTTEN FROM BOTTOM TO THE TOP. IF YOU THINK OF DOING BUSINESS WITH THEM BEWARE. The sales staff will say anything to close the deal. The will promise things they don’t even know and lie whenever they think they can get away with it. From the start they promised me as part of the deal they would throw in all weather rubber floor mates and get me the retractable truck cover for the SUV. Before the ink on the contact was dry, they tried to pull they only had 1 key, they never promised me the floor mates, and gave me some xx about shipping me the trunk cover. My family member was so shocked they literally had to start screaming on the sales floor that they are liars and had to get the owner of the dealership to come down to sort it out. Sales people lie and talk out their xxx as we all would expect but this was next level. The sold me on how the Certifed preowned had 100 something point inspection testing and they made sure everything was check out and on point before they put the car for sale. xxxxxxxx the day I drove it home I was already on the phone telling them to set an appointment because they alignment was significantly off. The service center people are the worst of the worst. From the service advisors you The services advisors her are so uneducated or have hearing problems because every time I went in for service (more than 5 times in under 10 months) they wrote multiple of complaints/services request incorrectly which resulted in the mechanics fixing or replacing things I never even mentioned just so they could get paid by the warranty. Even when the service advisors recorded my requests correctly the techs/mechanics were neglectful and still missed things multiple time’s. For example, I complied that there was excessive vibration from the motor for a 4 cylinder. On 2 separate service appointments (lasting over 7-10 days each time) they said they found nothing. The next time I came in I was furious. I went to the service manager and told him this is ridiculous and I want him to supervise it the next time it went on the lift. When the called me to say the car was ready this time on the work order completed form it showed multiple creaked and leaking motor mounts and transmission mounts! It took 3 times to find a major issue. Are they blind or just ignorant!? As I noticed more issues this pattern with messing up writing my complaints, doing services incorrectly, and missing or ignoring things repeated itself to a shocking degree. I said when I push the horn in the center of the steering wheel it doesn’t work only when I push on the edges. They wrote “customer says horn not work” the proceeded to remove the front end and replaced the horn itself but never fixed the actually button as I requested. When I told the service manager this he said it worked fine for him, I said we both know that you guys did not even try to fix this issue. At a certain point they did not want to stand by their product and deal with fixing things they should have had fixed before the sale and told me “we believe we fixed everything we are required to and if your not satisfied go to another dealership” these were the words of the dealership owner/manager. He was so disrespectful insinuating I have some mental problem. Just disgusting. More

I have been visiting this place for a few years and can't be happier. Adrian is knowledgeable and able to answer all my questions. He informs me of what they are doing to my car while waiting. It is a pleasu be happier. Adrian is knowledgeable and able to answer all my questions. He informs me of what they are doing to my car while waiting. It is a pleasure to work with him. Excellent service. Thank you, Adrian! More

I have been a customer of Doral Lincoln for many years. I love their attention to detail and customer service when you lease a vehicle. Additionally, Brisaida at the service department is one of the people I love their attention to detail and customer service when you lease a vehicle. Additionally, Brisaida at the service department is one of the people who keep me coming back--she's amazing and goes out of her way to make you feel like a valued customer. More

The sales, maintenance, valet and all the employees are courteous, prompt and efficient. Everyone has always made me feel a part of their family. I only buy from the best, Doral Lincoln! courteous, prompt and efficient. Everyone has always made me feel a part of their family. I only buy from the best, Doral Lincoln! More

Magnificent experience, kind service , very satisfying and personal customer service , from all aspects of the process and personal customer service , from all aspects of the process More

Easy to make appointment, nice service advisor, nice waiting lounge with free coffee station and TV. waiting lounge with free coffee station and TV. More

Received an excellent and very professional attention from Service personnel in general and especially from their leader Abdiel. Thank you from Service personnel in general and especially from their leader Abdiel. Thank you More

The service consultant Brisaida was very helpful and courteous. I always have good experiences when I take my vehicle in for service. courteous. I always have good experiences when I take my vehicle in for service. More

Excellent service and attention The service advisor who attend me is a very professional person attend me is a very professional person More