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Doral Lincoln - Service Center

Doral, FL

4.4
264 Reviews

264 Reviews of Doral Lincoln - Service Center

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May 02, 2016

Great service. Service was great.Very clean and nice customer waiting area.Carlos kept me informed and was very professional.Vehicle was also cleaned very nice.Excel More

by pack#1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Carlos Vierra
May 03, 2016 -

Doral Lincoln responded

Thanks for telling us about your great experience at Doral Lincoln. We are glad to hear that you appreciate the courtesy car wash and waiting area. Carlos Vierra keeps our service department running like a well oiled machine. See you at your next scheduled service!

May 01, 2016

Service for brakes, engine stopping, battery and oil change Doral Lincoln service department has experienced staff, that will answer any and all questions you may have. They follow up with you while your car is More

by Shawnette Boyd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan
May 02, 2016 -

Doral Lincoln responded

Thank you for your incredibly kind words on our service department, Shawnette. It sounds like your experience couldn't have gone any more perfect. Our team always strive to uphold very high customer service standards for every aspect of a service. We look forward to showing off another great performance at your next visit. Thank you for your recommendation of Doral Lincoln.

April 19, 2016

Excellent I was served by Alan Silva and was very professional, outstanding and excellent customer. He was on time to return my car and explained in deta More

by ortizpagan
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
alan silva
Apr 20, 2016 -

Doral Lincoln responded

Thank you for taking the time to tell us about your visit to Doral Lincoln. We are pleased to hear that Alan Silva was able to provide an outstanding experience for you. All of our staff are very knowledgeable, so our customers can feel comfortable bringing their vehicles to us. Your patronage and feedback are appreciated. Take care.

March 30, 2016

A pleasure It was a pleasure. I was helped immediately. No long wait or hassles. I was treated very professionally and respectfully. Enjoyed the lounge area More

by Isune18
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alan
Apr 01, 2016 -

Doral Lincoln responded

Thank you for your feedback. We are pleased to hear about your positive experience at Doral Lincoln. Our team will always treat customers with the utmost respect that they deserve. The lounge area is a big hit at our dealership, so we're glad you enjoyed it. Take care!

March 12, 2016

Serious and confident Clean, fast and reliable friendly and understand the needs of the customers good service providing a ride to work and back to the shop . Excellent More

by Juan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Augusto Rodriguez, Juan Velez
Mar 14, 2016 -

Doral Lincoln responded

Thanks for the review of Doral Lincoln, Juan! It is great to hear you were able to experience our five star customer service first hand. We recognize that our customers appreciate the convenient taxi service that we provide. Have a nice day

March 08, 2016

Reasonable A real improvement. This time, no hassle and no high-pressure attempt to sell repairs that are not needed. Very friendly guy at the check in. More

by Billo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Domingo Lopez, Carlos Vierra, Augusto Rodriguez
Mar 09, 2016 -

Doral Lincoln responded

Thank you for taking the time to share your experience with us! We appreciate that you noticed our improvements. Our staff work very hard to provide customers with the best customer service possible. Have a wonderful day!

March 08, 2016

Review In that my lease is up in Q4 and because this visit was driven by a part failure, I decided that this visit would determine whether or not I would bu More

by ckr3214
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony
Mar 09, 2016 -

Doral Lincoln responded

Thank you for your feedback. We are so happy to hear that you are satisfied with Doral Lincoln's service. We appreciate that you want to continue your business with us. We can't wait to get you into a new MKZ. See you in the fall!

March 08, 2016

Friendly and Prompt My experience at Doral Lincoln was great. The staff that assisted me was friendly and courteous. My car was finished within the quoted time. I am ve More

by fromay1721
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony - Service Dept.
Mar 09, 2016 -

Doral Lincoln responded

Thank you for your great feedback on Doral Lincoln! We are thrilled to hear our service department provided a positive experience for you. Our staff always try to estimate accurate wait times for services. We look forward to seeing you again!

February 26, 2016

Fast, polite and done right No problems Was service call for 30K mile, three year checkup, all fluids, multipoint inspection, etc. Came with a free car wash Also the place More

by JBCMIA
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dont know name of service writer
Feb 29, 2016 -

Doral Lincoln responded

Thank you for the review. We're pleased to hear the service department completed your three year check-up with prompt and professional service. Thank you for your business and have a wonderful day!

February 26, 2016

Completely satisfied with service Prompt and courteous service with detailed explanation and itemization of required service and repair needs; timely notification of completion; loaner More

by Roland
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Alicea - Service
Feb 29, 2016 -

Doral Lincoln responded

We're so glad to hear that you received prompt and courteous service with our fantastic Doral Lincoln team, Roland! We always shoot to go above and beyond for our customers. We hope you enjoy our loaner vehicle while we take care of your required service. Have a great day!

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