Doral Volkswagen

The level of care and attention given by our sales rep, Arelis Bravo, is unmatched. When looking for a new car, we could go to any dealership or any other car make, but we come back to this dealership beca Arelis Bravo, is unmatched. When looking for a new car, we could go to any dealership or any other car make, but we come back to this dealership because we know Arelis will help us get the best deal for us. More

Excelente atención y profesionalismo en especial por el financista Frak, siempre buscando la mejor opción para satisfacer mis necesidades y q salir era muy feliz financista Frak, siempre buscando la mejor opción para satisfacer mis necesidades y q salir era muy feliz More

Great service, professionalism and flexibility on understanding and accommodating client’s expectations and requests. Highly recommended understanding and accommodating client’s expectations and requests. Highly recommended More

I had a great experience at the dealership! Arelis, the sales representative, was incredibly professional, friendly, and patient throughout the entire process. She took the time to understand w Arelis, the sales representative, was incredibly professional, friendly, and patient throughout the entire process. She took the time to understand what I was looking for, answered all my questions, and made sure I felt confident with my decision. Ramses from the finance department also did an excellent job explaining all the financing options clearly. The whole process was very fluid. Highly recommend! More

The sales team was incredible Lisvan and Danny were great throughout the process I have no complaints throughout the process I have no complaints More

Excellent service! From the vendor to the account manager. Expertise and professionalism. I will recommend them From the vendor to the account manager. Expertise and professionalism. I will recommend them More

The purchase price is not what they are selling the car for. After negotiating the price I was told that a $2000 lowjack system was mandatory threw the dealership. After negotiating that we agreed on a pr for. After negotiating the price I was told that a $2000 lowjack system was mandatory threw the dealership. After negotiating that we agreed on a price. It went to finance where I was told I needed a mandatory $4500 warranty and $1300 in gap insurance and had to finace threw them at a higher rate. My sales person said there was nothing he could do as it was a different department. Bottom line. Don't waste your time at Doral VW. More

I went into the Volkswagen parts department to pick up some items for my son's GTI, and I was fortunate to be assisted by a gentleman named Spike. Even though I didn't have the VIN number initially, he we some items for my son's GTI, and I was fortunate to be assisted by a gentleman named Spike. Even though I didn't have the VIN number initially, he went out of his way to help, doing everything he could to look up the correct parts. When I finally received the VIN from my son, Spike didn’t just process the order—he took the time to explain what I was buying and pointed out that I’d need an additional O-ring to avoid having to do the job twice. That kind of foresight and care is rare. What truly impressed me was when he provided an exploded view diagram of the exact area I was servicing. It was thoughtful, professional, and showed a level of customer service that you just don’t expect to find—especially in a busy city like Miami. Honestly, I was so pleasantly surprised by the experience that I nearly walked out without paying, just from being in awe of how well I was treated! People like Spike deserve recognition. He wasn’t just doing his job—he was looking out for me as a customer. That kind of service builds trust and loyalty. Thank you, Spike! More