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Dorian Ford

Clinton Township, MI

4.7
250 Reviews

35900 Gratiot Ave.

Clinton Township, MI

48035

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Showing 250 reviews

November 18, 2022

I made a appointment on September 15th to bring my car in for service on November 14 and when I arrived they said they didn't have a appointment on file for me and asked to see the manager and he told me the More

by Pissedoff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service manager
Nov 18, 2022 -

Dorian Ford responded

Hello, Carl. We are so sorry we didn't have an appointment scheduled for you and couldn't accommodate your needs immediately. Keeping our customers satisfied is our top priority and we do appreciate your feedback.

August 30, 2022

Would be nice if i could uod get a call back at least from them More

by Radgy11
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Never got to meet any
July 16, 2022

Mike Dyjewski was the best he explained ever thing on my new edge i had to order it he was so nice to help me do that Thank you Mike More

by nannyv8
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike D
Jul 18, 2022 -

Dorian Ford responded

Nannyv8, thank you for your support and for being a loyal Dorian Ford customer. As a family owned and operated dealership we take pride in making sure every customer is treated like family. We are glad to hear you enjoyed your experience with Mike. We are always here for all your vehicle needs. Please let us know if there is anything else we can help you with. Safe Travels!

June 15, 2022

Sydney at Dorian Ford review deserves five stars for her patient help with my problems with my windshield wipers and syncing my phone. She walked me through the process with a smile, and explained the proc More

by KKS719
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sydney
Jun 16, 2022 -

Dorian Ford responded

KKS719, thank you for your support and for being a loyal Dorian Ford customer. As a family owned and operated dealership we take pride in making sure every customer is treated like family. We are glad to hear you enjoyed your experience with Sydney. We are always here for all your vehicle needs. Please let us know if there is anything else we can help you with. Safe Travels!

May 26, 2022

Roy Matthews was very helpful. He explained all aspects of the vehicle and paperwork. Will definitely return to Dorian Ford. More

by ctroszak
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Roy Matthews, steve
Jun 16, 2022 -

Dorian Ford responded

ctroszak, thank you for your support and for being a loyal Dorian Ford customer. As a family owned and operated dealership we take pride in making sure every customer is treated like family. We are glad to hear you enjoyed your experience with Roy. We are always here for all your vehicle needs. Please let us know if there is anything else we can help you with. Safe Travels!

May 18, 2022

Salesperson very helpful in ordering new Edge. I was able to review what options I wanted online before going to the store so I knew what I wanted. I was unsure on color and seating. Even with More

by Amani
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Smith
May 23, 2022 -

Dorian Ford responded

Amani, thank you for your support and for being a loyal Dorian Ford customer. As a family owned and operated dealership we take pride in making sure every customer is treated like family. We are glad to hear you enjoyed your experience with Dave. We are always here for all your vehicle needs. Please let us know if there is anything else we can help you with. Safe Travels!

May 18, 2022

THERE WAS ABSOLUTELY NO RESPONSE FROM THEM AFTER I INPUT MY REQUEST IN CARS.COM. More

by sam
Recommend Dealer
No
Employees Worked With
NO ONE FOLLOWED UP
May 18, 2022

Very professional, courteous and kind to myself and my family. Dog friendly and quick to process my requests More

by TylerM24443
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon G
May 23, 2022 -

Dorian Ford responded

Tyler, thank you for your support and for being a loyal Dorian Ford customer. As a family owned and operated dealership we take pride in making sure every customer is treated like family. We are glad to hear you enjoyed your experience with Brandon. We are always here for all your vehicle needs. Please let us know if there is anything else we can help you with. Safe Travels!

May 18, 2022

Max was helpful and made picking up my new F-150 a fast and smooth process. I have leased from Dorian Ford for the past 4 leases and the customer service is always top quality. Max is the best! Everyone sh More

by kelly&jack4612
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Max Lindsey
May 23, 2022 -

Dorian Ford responded

Kelly & Jack, thank you for your support and for being loyal Dorian Ford customers. As a family owned and operated dealership we take pride in making sure every customer is treated like family. We are glad to hear you enjoyed your experience with Max. We are always here for all your vehicle needs. Please let us know if there is anything else we can help you with. Safe Travels!

May 02, 2022

Could not ask for a better salesperson than Lisa very professional very helpful very thorough experience was very good going to Dorian Ford More

by Alaniel413.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa zirrili
May 10, 2022 -

Dorian Ford responded

Alaniel, thank you for your support and for being a loyal Dorian Ford customer. As a family owned and operated dealership we take pride in making sure every customer is treated like family. We are glad to hear you enjoyed your experience with Lisa. We are always here for all your vehicle needs. Please let us know if there is anything else we can help you with. Safe Travels!

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