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Doug Henry Chrysler Dodge Jeep Ram

Kinston, NC

Overview
Reviews
Vehicles
4.4
20 Reviews
DOUG HENRY CDJR IS PROUD TO BE AN AUTOMOTIVE LEADER IN EASTERN NORTH CAROLINA. WE ARE CENTRALLY LOCATED IN KINSTON NC AND WITHIN DRIVING DISTANCE OF GREENVILLE NC NEW BERN NC JACKSONVILLE NC AND GOLDSBORO NC. SINCE OPENING OUR DOORS DOUG HENRY CDJR HAS KEPT A FIRM COMMITMENT TO EXCELLENCE WHEN SERVING OUR CUSTOMERS. WE OFFER A WIDE SELECTION OF NEW AND USED VEHICLES AND HOPE TO MAKE THE CAR BUYING PROCESS AS QUICK TRANSPARENT AND HASSLE FREE AS POSSIBLE. CUSTOMER SATISFACTION IS OUR HIGHEST PRIORITY AND OUR DEDICATED STAFF IS COMMITTED TO ACHIEVING THIS GOAL IN EVERY ASPECT OF OUR BUSINESS.
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4051 W Vernon Ave

Kinston, NC

28504

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Showing 20 reviews

May 05, 2026

Had it for 1 week, did a software update to correct a misfire issue...got it back and less than 300 miles later the check engine light was back on for the exact same cylinder 2 misfire code. Disappointed More

by SGREUEL86
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hannah
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May 09, 2026 -

Doug Henry Chrysler Dodge Jeep Ram responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional experience. We never like seeing that we didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

May 04, 2026

Took vehicle in and got out at reasonable time. Questions answered, given veteran discount which helped some on diesel work More

by TCUDDINGTON1958
Recommend Dealer
Yes
Employees Worked With
Service rep woman
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May 04, 2026 -

Doug Henry Chrysler Dodge Jeep Ram responded

We’re grateful to hear our team answered your questions and completed the diesel work promptly, and we’re pleased the veteran discount provided some relief. Thank you for your service, and we’re here for any future maintenance needs.

May 02, 2026

The team was excellent especially Henry my salesman. I will definitely purchase from here again in the future. More

by CRR062719
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Henry
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May 02, 2026 -

Doug Henry Chrysler Dodge Jeep Ram responded

We appreciate you taking the time to share your thoughts. We’re thrilled you had a seamless experience with our team and that your used Jeep is serving you well. We look forward to helping you again when you’re ready for another visit.

March 26, 2026

Was asked to diagnose ticking after waiting a week for apt was told may need to leave overnight then I had to call for 4 hrs to get a hold of service bc they put scan tool on and come back with bad tt. Di More

by JBELL200784
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
John i belive service manager in service
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Mar 30, 2026 -

Doug Henry Chrysler Dodge Jeep Ram responded

We're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly. We'd love to get to the bottom of this and turn things around for you.

March 16, 2026

Everyone there are very professional and sweet. I'll go back again for a new oil change More

by MILLERBEVERLY622
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose
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Mar 17, 2026 -

Doug Henry Chrysler Dodge Jeep Ram responded

We’re happy our team provided a professional and friendly experience. Thank you for trusting us with your Jeep Compass oil change. We look forward to your next visit.

March 05, 2026

Excellent service and quality work. My new go to dealer. A real hometown feeling. Good people. More

by JONTANNER1994
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
JB, Hannah and Ralph.
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Mar 05, 2026 -

Doug Henry Chrysler Dodge Jeep Ram responded

Thanks for highlighting our commitment to quality work and that hometown feeling. We appreciate you choosing us as your go-to service center and look forward to your next visit.

March 02, 2026

Always professional and knowledgeable staff. Always go above and beyond to help or explain any questions. Facility is clean and comfortable. More

by SSMMIANN92
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Dawn Edsall
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Mar 02, 2026 -

Doug Henry Chrysler Dodge Jeep Ram responded

It’s great to hear our professional team could assist with your questions and that the facility felt comfortable. Enjoy your new Chrysler as you head out on the road. Thank you for sharing your experience with us.

February 17, 2026

Reliable, experience, fast , and a great group of people, well-trained and courteous. I will go nowhere else. More

by RWHITFB
Recommend Dealer
Yes
Employees Worked With
Hannah, Ralph, and service master
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Feb 17, 2026 -

Doug Henry Chrysler Dodge Jeep Ram responded

It’s great to hear our team’s expertise, efficiency, and courtesy stood out during your visit. We look forward to being your go-to for all Chrysler, Dodge, Jeep and Ram needs.

February 14, 2026

Take great care and pride in customers and their vehicles. Communicate issues in verbiage I understood. More

by TNDIXON1618
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Everyone was kind (service department)
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Feb 14, 2026 -

Doug Henry Chrysler Dodge Jeep Ram responded

It’s great to know our team cared for your new Dodge Challenger and communicated any concerns in terms that were easy to understand. Thank you for sharing your five-star review and for trusting us with your Challenger.

February 02, 2026

Everyone was very friendly. We checked in quickly and service was done very timely! Definitely recommend. More

by JOEJ47794
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jose; Hannah
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Feb 02, 2026 -

Doug Henry Chrysler Dodge Jeep Ram responded

Thanks for sharing your experience. We’re glad the team was friendly, check-in was fast, and service was completed promptly. Enjoy your new Jeep, and thank you for recommending us.

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