Doug Smith Chrysler Dodge Jeep Ram

I have just been ripped off by these horrible people. I took my Jeep in because it was not responding when turning corners. They took it in and Rick (the tech) took it for a drive and said it was the r I took my Jeep in because it was not responding when turning corners. They took it in and Rick (the tech) took it for a drive and said it was the rotors on the front wheels. I had replaced those rotors 3 weeks earlier. The tech (Rick) said the front rotors needed to be replaced!!! That they were so warped that he couldn't even turn them. What a horrible thing to do to an older lady. THEY WERE BRAND NEW. When I took the car in to a mechanic today - because it was doing the same thing, he said the back rotors were really bad. I drove to Doug Smith and I talked with a smart elect red headed guy who wouldn't help me. I showed him both receipts that showed I had just replaced the rotors and he shrugged his shoulders and clicked his pen and said "sorry" we have to go by what the tech says. I said, the rotors were just replaced - it is the back rotors that are bad. He said I can't help you. We go by what our tech says. I asked him, seriously, if you were in my shoes and you saw these 2 receipts, how would you feel. He said "confused". I asked if they would please make it right. They charged me $578. He shrugged and said nope. Wonderful company, right! More

I bought a Outback recently and need help with all the gadgets of the car. Mike Brown was very helpful with all my questions and was very patient with me. Thanks gadgets of the car. Mike Brown was very helpful with all my questions and was very patient with me. Thanks More

Great people and a great dealer! I have been using Doug Smith's for a couple decades now for my vehicle purchases and servicing them. They always take great care of me and my cars. I have been using Doug Smith's for a couple decades now for my vehicle purchases and servicing them. They always take great care of me and my cars. I wouldn't go anywhere else! More

Not enough good things can be said about the service department. To Ryan Prestwich you sir are a rock star backed by truly superb technicians thank you for the service you provided. I hope I don’t have department. To Ryan Prestwich you sir are a rock star backed by truly superb technicians thank you for the service you provided. I hope I don’t have to see you soon but I know when I do I am definitely coming back More

I bought a used Ram 1500 from these guys. I thought their service was great! Colby Snyder was straightforward. No high pressure sales tactics, and was absolutely professional during the entir I thought their service was great! Colby Snyder was straightforward. No high pressure sales tactics, and was absolutely professional during the entirety of the process. He even came in on his day off just to ensure that I was being treated well and that I was satisfied with the deal. I've also appreciated his continued follow-ups to make sure everything was going well. I'd highly recommend going to him (Colby) for anyone looking for an honest sales consultant that is attentive to your individual needs. I love my truck and am elated with the service I received. Thank you Colby and the Doug Smith team! More

Left my car for service for almost a month… I was told I could come and pick it up and caught some issues still unresolved. I now have my car back and one of the items is still not working. Worst service ev could come and pick it up and caught some issues still unresolved. I now have my car back and one of the items is still not working. Worst service ever! They really could care less if you get your wheels back or not. More

Our salesman was Javier, he was the best. And the financial person was great as well. It was easy to purchase our new Dodge Ram, no hassle and everyone was very friendly. Javier answered all And the financial person was great as well. It was easy to purchase our new Dodge Ram, no hassle and everyone was very friendly. Javier answered all our questions, helped with extras we wanted on the truck, even schedule us a loaner car since we were from out of town to use while our trailer hitch was being installed. More

Went to Doug Smith Ram in American Fork for a new truck. Javier my salesperson and Jeff the financial officer went above and beyond to help get me into a new full size truck. Javier honestly was the best s Javier my salesperson and Jeff the financial officer went above and beyond to help get me into a new full size truck. Javier honestly was the best salesperson I have dealt with in years. No pressure from him what so ever did everything in his power to make it happen. If I had a question he was quick to amswer. This is a great dealer no hassle and truthful. My family and I will be going back for our Jeep when it comes time. Hopefully Javier and Jeff will be there to help us with that deal as well. Thank you to Javier and Jeff for such a wonderful experience and thank you to everyone at Doug Smith Ram American Fork. More

I had a wonderful experience trading in a car for another used car here. My trade in had some electrical problems, but my salesman said not to worry about it, and gave me a really wonderful deal. They also used car here. My trade in had some electrical problems, but my salesman said not to worry about it, and gave me a really wonderful deal. They also held the car that I was interested in for several hours while I drove down from Salt Lake city so, that I could be sure it would still be there. This was my first time buying a car where I really felt that the dealer was more interested in treating me well than in making money. my salesman was Pedram, and he was really fun to work with. After this experience, I'll be doing more business with this dealership in the future. More

They do not honor the Jeep wave program here. Took them 6 hours to diagnosis bad rear window shocks (took me less than 5 seconds), continually refuse to do tire rotations, didn't put back all the Took them 6 hours to diagnosis bad rear window shocks (took me less than 5 seconds), continually refuse to do tire rotations, didn't put back all the screws to air filter after oil change, and the list goes on. This is all in less than 2 years. Worst dealership I have ever done business with. More