Doug Smith Chrysler Dodge Jeep Ram

Darin took the pain out of buying a car! We just bought a car from Darin Elggren at Doug Smith Autoplex. He listened to us explain what we wanted, knew exactly where it was on the lot and h We just bought a car from Darin Elggren at Doug Smith Autoplex. He listened to us explain what we wanted, knew exactly where it was on the lot and helped us decide on the best option for purchasing it. I appreciated the no pressure approach. I felt like he was there for us and honestly wanted to educate us as to the best way to handle the financing. After we finished signing he spent a lot of time educating us on all the technology of our new car. Yes, we would definitely go back and buy another car from Doug Smith Autoplex. More

Go See Darin I went to Doug Smith Kia and worked with Darin. Not only did he listen to exactly what I wanted in car and how much I wanted to pay, he made sure to g I went to Doug Smith Kia and worked with Darin. Not only did he listen to exactly what I wanted in car and how much I wanted to pay, he made sure to get me the exact car and got my price point lower than what I said I could pay. He was never pushy about trying to get me in a different car or color or enough the extra additives. By far the best car buying experience! I will not go any where else for future purchase and I highly recommend Doug Smith Kia and Darin!!!!!!! I say he gives 5 all around for purchase, service, and price!!! More

Horrible Customer Service I convinced my wife that the only place to go to get her head lights replaced was the dealer. So we left our home in Payson and made our way out to AF I convinced my wife that the only place to go to get her head lights replaced was the dealer. So we left our home in Payson and made our way out to AF to get the work done and the oil changed. When we arrived we were immediately sent to the dodge dealership because they didn't have time to do the work on my wife's car. Turns out dodge didn't either. We had a coupon for an oil change for 25.95 that wasn't honored. So we had to pay 35 for the oil change and still no headlights. I have purchased several cars from this dealership and my wife's will be our last. I would not recommend this dealership to anyone but my worst enemy! More

Best Car Buying Experience EVER I came to replace a vehicle that was declared a total loss in an accident about 2 weeks ago. I was interested in a Jeep Liberty, and took a good 45 mi I came to replace a vehicle that was declared a total loss in an accident about 2 weeks ago. I was interested in a Jeep Liberty, and took a good 45 minute drive out to Doug Smith. And I am so glad I did. It has a great atmosphere, very low pressure. Took the vehicle for a test drive, and decided to purchase the it. Our Salesman, Justin Angell, was so great. He talked to my father and I, and was very friendly and helpful. Jess in finances was also really great. I have never had a better experience at any other dealership. Their vehicles come with a 3-month warranty (even on an '04 Jeep Liberty!) Which really shows their dedication to customer satisfaction. They also provide 4 free oil changes and tire rotation, without scheduling. Not to mention, that includes a free automatic car wash! I was really blown away by how great of a dealership this really is. The vehicle was even detailed a second time while I waited, before I took it home. I had never even been to American Fork before, and will definitely come back. And recommend Doug Smith to everyone I know. More

The Service manager should be fired! The service tech manager should be fired! I want my life back! This is the 12th time I rescued my Wife as her 2013 Challenger is broken down BECAUSE The service tech manager should be fired! I want my life back! This is the 12th time I rescued my Wife as her 2013 Challenger is broken down BECAUSE she went to Doug Smith Autoplex where we bought the car and warranty. The sheer incompetence is mind blowing. This time, it was because the replaced the recalled alternator, and now the car is overheating. We had 6 visits for the car not starting, we paid $200 for a new keyfob, only to find the problem continuing. After 3 months of arguing, we called the warranty and there is a known defect recalled and approved for an ignition switch that the Tech Manager should have known about. Instead, they replaced a working keyfob and we STILL cant get them to replace the ignition switch. The xxxx car still starts spartically and strands my family somewhere at least once a week. 2 months ago, my wife curb checked her rear tire and bent the rim. We paid $600 for the new rim, and since it had to be purchased through the dealer to match the other 3, we chose to have them put it on. Well, they "threw away" the bent rim and cant locate it because the shop we originally took it to that discovered the bent rim said Doug Smith rotated the tires, and threw away a good one because the bent one on my Wifes car is THE SAME BENT RIM we replaced. We took it to the same place because the tire was leaking air BOTH TIMES. If they think my Wife curb checked 2 rims, why cant they produce the one they "threw away"??? Finally, I had to threaten a law suit for them to replace the cat converter that kept altering power. I stood over the Tech Manager and made him run the diagnostic, wrote down the codes and proved what it was. The warranty company said the Tech Manager should have done it the first time the code came up. Instead we brought in the car 4 times with a check engine light, and they reset the engine light, did no work, and we would be 5 miles away when the light came back on. I have never seen such incompetence and I have finally given up. I'm taking my car to Larry H Miller to repair, and I will sue the Doug Smith Autoplex for damages. The warranty company will not pay for the Tech Managers stupidity, only submitted claims, (which he failed to do on a total of 12 visits misdiagnosing issues). Ridiculous. DO NOT BUY A CAR HERE! GO ANYWHERE ELSE!!!! I wouldnt wish this xxxx on anyone. More

awesome place I was treated like a real person. They were very honest and I received the best deal possible. I am in salt lake and would have no problem to make I was treated like a real person. They were very honest and I received the best deal possible. I am in salt lake and would have no problem to make the drive to deal with them all over again. Chase was amazing. My father was with me and is a retired Vietnam very. One of the sales team speed and spoke to my father thanking him for his service to our country and made my dad's day. Thank you you are all amazing! More

Wasted our time We drove up to the dealership after talking to the salesman at length about a used vehicle. He told us that there were some "minor" scratches on it & We drove up to the dealership after talking to the salesman at length about a used vehicle. He told us that there were some "minor" scratches on it & that otherwise, it was a great car. So, we took him at his word & made the 30 minute drive. He stressed that it had been completely checked out by their techs and was in great mechanical condition, had passed the safety & emissions, etc. Well....the trunk of the car had about a half a dozen scratches that were about 1/2" WIDE by a foot long! There was a lot of abrasion on the trunk where paint was worn away. There was a rusted dent in the hood as well. But the experience got worse. I started the car & it had run for about 10 minutes before we even attempted to drive it and it would not get warm inside the cab even after driving for a few minutes. So we turned around and brought it back. We lifted the hood and the explanation was easy to see --- there was not a DROP of coolant in the reservoir. None. So they put some in but we walked. It left huge doubt in our minds about how well this car had been checked out by their techs. Making sure the car has the necessary fluids is so BASIC! Who knows how long the car had been running on no coolant & what damage might have occurred? It is not a dealership we would return to. More

Great service, great prices I was a little skeptical going to a bug new car dealership to buy a used car but, wow, they had a great selection and very good prices. Ivan took care I was a little skeptical going to a bug new car dealership to buy a used car but, wow, they had a great selection and very good prices. Ivan took care of us and we are very happy so far. More

Amazing experience Andy greeted me at the door and never pressured me on a car that was outside of my price range! I love my brand new Chrysler 200! Couldn't be happier Andy greeted me at the door and never pressured me on a car that was outside of my price range! I love my brand new Chrysler 200! Couldn't be happier with my purchase! More

Stress free car buying! Found the Low mileage SUV that we had been looking for on the Doug Smith website...got a fast response on my internet request for information and came Found the Low mileage SUV that we had been looking for on the Doug Smith website...got a fast response on my internet request for information and came in for a test drive a few short hours later. Very impressed with the low pressure atmosphere and helpful staff. Jeff in finance is great! More