Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Doug Smith Kia
American Fork, UT
46 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
46 Reviews of Doug Smith Kia
June 24, 2020
We went to Doug Smith Kia to test drive the Kia Seltos. They had three just delivered and let us test drive one, among later we ordered our own. They were very helpful, now we have the car we wanted. They had three just delivered and let us test drive one, among later we ordered our own. They were very helpful, now we have the car we wanted. More
by Kalyn
Employees Worked With
Dave Smith, Bryan Smith, Lynn Wightman
Helpful February 24, 2020
2nd car and will be back for a 3rd! We were looking to trade in my wife's truck and walked in the door and were greeted by Dru McDaniel who sold us our 2020 Kia Sorento. He was a pleasu We were looking to trade in my wife's truck and walked in the door and were greeted by Dru McDaniel who sold us our 2020 Kia Sorento. He was a pleasure to work with and did everything in his power to get us the best discounts/deals with the car. He was not pushy or salesy at ALL and made the experience super easy. This is the 2nd car I've purchased from Doug Smith (2017 Kia Niro) and when the time comes for another car, they are who we'll be coming to! More
by Jonathan Canlas
Employees Worked With
Dru McDaniel
October 31, 2019
Just purchased car #3 from Doug Smith! We've had nothing but great experiences and treatment at Doug Smith. We recently purchased our 3rd car from Lynn Wightman and he's been great to work We've had nothing but great experiences and treatment at Doug Smith. We recently purchased our 3rd car from Lynn Wightman and he's been great to work with. He's bent over backwards to make sure we get exactly what we want at a great price. We had a great experience with the finance manager, Darren as well. He made sure we got the payments we needed with the downpayment we could afford. As I mentioned, this is our third car from the Doug Smith group, they have a great selection and will work to find just the right vehicle to meet our family's needs. We'll be back when it's time for Car #4. More
by ssphillips66
Employees Worked With
Lynn Wightman, Darren
July 02, 2019
Zachary Hansen rocks We came in not understanding anything about leasing or buying cars. We left with not just a car we loved, but knowledge we will retain forever. Zachar We came in not understanding anything about leasing or buying cars. We left with not just a car we loved, but knowledge we will retain forever. Zachary Hansen was so patient, so genuine, and so sincere that it was a very pleasant experience working with him. Zach answered all of our questions and did his best to help us get the car that we found most comfortable and affordable. He did not settle for mediocre and wanted to make sure that we loved our car before purchasing it. More
by Kari
Employees Worked With
Zachary Hansen
February 08, 2019
Trustworthy Service Admittedly, we were first drawn to Doug Smith Kia by an advertisement for a new care we thought was too good to be true--about what we would pay for a Admittedly, we were first drawn to Doug Smith Kia by an advertisement for a new care we thought was too good to be true--about what we would pay for a good used car. I emailed the dealership about it, and the email response by Bailey Winter caught my attention. Just something about the email gave the impression that he would look out for our best interests. We decided to stop by on a trip to SLC to see the car advertised after making an appointment with Bailey. We found him to be true to his word. Bailey was obviously very knowledgable on Kias. My wife and I felt we had all our questions answered in an honest way, Frankly, Bailey sold us the car by allowing us to make up our minds without too much pressure--although there was some, and the deal kept getting sweeter.. We test drove the advertised standard shift Soul, and an upgraded one, deciding on an upgrade. We like our Soul and were amazed when we realized we purchased it without ever driving it specifically--it was in the showroom! I guess that shows you how much we trusted Bailey and the Dealership. Perhaps we were foolish as we had not planned to buy a car that day--but we did our homework and I had driven several Kia Soul rental cars previously and liked them. We did decide against the extra undercoating, etc, and appreciate Darin working with us when we changed our minds--we found those we interacted with at Doug Smith Kia to be good honest people. More
by DMC
Employees Worked With
Bailey Winter, Darin Elggren
December 28, 2018
2 new cars We went to Doug Smith Kia on Wednesday and were helped by Lynn to lease 2 new cars. Lynn was amazingly attentive and helpful, and our buying experienc We went to Doug Smith Kia on Wednesday and were helped by Lynn to lease 2 new cars. Lynn was amazingly attentive and helpful, and our buying experience was great. We will be back!!! More
by lisa724
Employees Worked With
Lynn
September 05, 2018
Doug Smith Kia--Best New Car Buying Experience I've Ever Had The folks at Doug Smith Kia are awesome to work with. No pressure at all. They work with you and give you their best offer without all the hassle. The folks at Doug Smith Kia are awesome to work with. No pressure at all. They work with you and give you their best offer without all the hassle. Just bought a new 2018 Stinger G2. Dave Smith, Jeff Hartley and Darin Elggren were amazing to work with. Darin is an incredible salesman & Dave & Jeff gave me a great deal. What an awesome car from an incredible dealership. They treat you exactly like you are a member of their family. More
by ted So. Jordan
Employees Worked With
Darin Elggren, Dave Smith, Jeff Hartley
May 23, 2018
HeyDoug! You’re Team is #1 in My Book! HeyDoug! Wow, our salesman Bjorn at your Doug Smith KIA dealership in American Fork went the extra mile in helping us find the exact Certified Used V HeyDoug! Wow, our salesman Bjorn at your Doug Smith KIA dealership in American Fork went the extra mile in helping us find the exact Certified Used Vehicle we were looking for. We were looking for a KIA Sorrento with a 3rd row of seats, but everytime one became available at several other dealerships, it was sold before we could look at it. Bjorn kept us in mind and when a trade-in became available he was quick to help us tie it up and purchase it. It was interesting to watch your entire team go to work once we decided this was the car we wanted. From getting us the best price and adding on all the extras we needed, everyone worked like a well-experienced race car team getting everything done quickly. I also want to say a well-done to your service department. Eddie, Mike & Dallan - thanks for everything and working so quickly to get us into our car! Everyone knows the hurdles we had to overcome, including getting the South Korea KIA team involved! HeyDoug, thanks for a great experience and the ride we wanted! Gregg & Tracy in PG More
by GreggOwens
Employees Worked With
Bjorn, Jeff, Michelle, Eddie, Mike, Dallan
February 12, 2018
First Time Car Buyer - Great Experience with Zach My wife and recently purchased a Certified Pre-Owned 2017 Kia Sorento. Since the purchase we have been nothing short of satisfied with our choice. The My wife and recently purchased a Certified Pre-Owned 2017 Kia Sorento. Since the purchase we have been nothing short of satisfied with our choice. The vehicle is like new and we have not had any problems. The Kia warranties are unmatched and gave us added confidence in our purchase. What we were most impressed with was our overall buying experience. This was our first car we bought from a dealership and we were fairly hesitant because everyone we spoke to had negative stories about buying a car and dealing with a dealership. That was not the case at all at the Doug Smith Kia Dealership. First off, they were the only dealership our friends and colleagues said good things about so we decided to go with them. The minute we were there we felt welcomed and not pressured at all. Fortunately we were able to work with the best salesman…Zachary Hansen. He was the most cheerful, laid back guy. He listened to everything we wanted and showed us just that. Never once did he try to persuade us in a different direction. Even our test drive with him was fun and relaxing. Zach seriously made all the difference in the world and actually made our first time experience so good we said we’re coming back to him and getting another car soon. He even went out of his way to get us some trade in money for our old car, which I didn’t think we could anything. He also kept in touch and sent us some friendly letters in the mail to thank us and make sure we were doing well. If you are in the market for a Kia or any car, I fully endorse and recommend Doug Smith. Ask for Zachary Hansen! You will not regret it. More
by Jason K
Employees Worked With
Zachary Hansen
December 06, 2017
Darin is the best! Darin has help me and my family purchase 3 cars in 2017. I will not go anywhere else. He helped me find the perfect pickup, and gave me great servic Darin has help me and my family purchase 3 cars in 2017. I will not go anywhere else. He helped me find the perfect pickup, and gave me great service and a great deal! He really wants his customers to know what is out there and will work to help them get in it. I will go see him again when we need another vehicle. More
by Bret A Ward
Employees Worked With
Darin
