I couldn't believe the deal I received, I was in and out of there in under two hours with a brand new Grand Cherokee. I've been buying and leasing my Cars, Trucks and SUV's for over 30 years now. I would recommend this dealership to anyone...
"Takes over 2 weeks to get an appointment "
First oil change and it took 2.5 weeks to get an appointment... and for no specific time. So after waiting 2.5 weeks for the appointment, I still had to wait almost 3 hours for a simple oil change. No planning at all on their part. I chalked it off as a one-off issue and the fact that it was "just an oil change" being the issue. But 30 days later when my truck was leaking oil - it took 3 weeks to get an appointment. Seriously... 3 weeks. Go somewhere else for service if you need something done. Otherwise, plan to make routine maintenance appointments weeks or months in advance.
"Service doesnt do their job"
Brought my Grand Cherokee in for 3 issues, one being a loud noise coming from my left tire/under carriage. After the 1st visit, they said they didnt hear anything. While pulling out of the lot, ai immediately heard the noise loudly after every bump. Brought it back 2 weeks later and they had the nerve to tell me it was my license plate frame. What a joke. They refuse to handle the issue. I had a 2nd issuenthat they needed to order a part for & told me its on back order and takes a month. This was April. Still no call. Another joke.
Contacted the Manager. Called me back. Did nothing.
Employees Worked With
Other Employees :
Entire Service Dept.