Dover Dodge Chrysler Jeep

I struggle to find the words to begin to describe how incompetent this service department is. I took my brand new 2011 Jeep Grand Cherokee purchased through DOVER Dodge to have a trailer hitch and wiring incompetent this service department is. I took my brand new 2011 Jeep Grand Cherokee purchased through DOVER Dodge to have a trailer hitch and wiring harness installed. Several scratches and nicks we sustained on the body of the vehicle, if I choose to have these damages properly repaired it would cost hundreds, also resulting in a likelihood of future problems due to the fact that paint is never as strong as the factory coat. The wiring harness hacked and installed incorrectly routing the harness on top of safety critical emergency braking cabling, to the wrong side of vehicle and then under both the drive train and the exhaust. The connections made to the wiring in the front of the jeep were not done in accordance with the install procedures. A wire that was suppose to be run inside the vehicle was just and left exposed. Harness was not properly secured to vehicle. I took the car in the next day after documenting all the issues I discovered from them working on a vehicle purchased less than 30 days ago, with nothing wrong with it. The Service Technician Brain Z came out to inspect the issues that I raised. I informed him I would like to see the splice connections that were made underneath the TIPM (fuse box in engine compartment) he then proceded to pull the TIPM without first disconnecting the battery (which is commonly the first step in any procedure involving electrical components on vehicle) as he rotated the TIPM to inspect the splices he shorted the main power rail of the TIPM to the chassis resulting in sparks, cosmetic damage to the TIPM power rail. He then reattached the TIPM to the retaining clips and agreed to give me my money back for the work that was done on the vehicle. After refunding the money I was ready to leave in absolute disgust of how this whole experience I had observed only to find out my car would no longer start and showed no signs of life Mind you this is a brand new 35k car. Needless to say I was beyond mad, I was given a free rental car while the incompetent technicians had to gut another 2011 jeep to get the main fuse block to replace the one they had blown in mine. If I had any idea how absolutely horrifying this experience was I would have NEVER PURCHASED A CAR FROM DOVER DODGE with this caliber of service department. More

WOW, Do not take your new car for service here. They broke more than they fixed. Also when buying a new car be carful they like to add in things without telling you (warrany's insurance etc.) and it add broke more than they fixed. Also when buying a new car be carful they like to add in things without telling you (warrany's insurance etc.) and it adds up to severl hundred dollars. Look over your purchase agreement very carfully or go some place you can trust. More

I came to the Dover Dodge knowing what I wanted and familiar with the inventory available as posted online. The sales person was excellent. I told him what I wanted (I did not mention my review of th familiar with the inventory available as posted online. The sales person was excellent. I told him what I wanted (I did not mention my review of the inventory) and he showed me what was available which were the vehicles I had noted plus another recent arrival which was not online yet. The best match for us was a little more than we wanted to pay. The sale guy worked with the price...no hassle, no drama, no BS. Told me to come back in an hour and everything would be ready to go. I couldn't get a babysitter so we came back in 2 1/2 hours with our newborn. Asked if we can finish the deal and leave. Nothing but BS from there. 2 hours later I told them I had to go and to call me when they had their act together. Finally after many apologies they were able to close. The sales guys are great, get a firm time for the finance guys and be prepared to get nasty when they have no respect for your time or forget how to use a phone. More

I called to ask about one of their cars and the salesman asked me to call him back. when i did the nasty receptionist said, wow you have an annoying voice! well, I'm sorry I was going to buy a car here but asked me to call him back. when i did the nasty receptionist said, wow you have an annoying voice! well, I'm sorry I was going to buy a car here but not now! When I spoke to Joe Hanson about the way his receptionist spoke to me he couldn't care less, didn't even apologize! I'll be taking my business elsewhere. More

If there were 0 stars, then that' s how I would rate this place. Buyers beware!!!! If you are even considering a dodge then beware period! But to buy from this place!!!??? Dover Dodge has a beautiful sales a place. Buyers beware!!!! If you are even considering a dodge then beware period! But to buy from this place!!!??? Dover Dodge has a beautiful sales area... But then you buy the car you want, it starts to fall apart and then everything else unravels!!! The service area looks like something out of silent hill... All besheveled and disgusting... Then you try to get serviced by that crappy service package they sell you and it all goes to xxxx. You have to deal with an offensive guy by the name of Joe in service... What a piece of crap as a service guy and a human being... I have never met anyone any more miserable than this guy! And it's not like I dealt with him once so I'm flashing my opinion, it was several times and each time as horrible as the last. Then you try to complain about the horrible service and the manager is not any better... Then you get some bogus bill and they don't give you the car back until they have your money... Just to give you a scenario, I took my new car in that is falling to pieces and they tell me that I need new front brakes and it would cost me 250 bucks to change the brakes. I have done brakes myself and a new set of brakes cost roughly $50 for the pair and take about 15 minutes to do. They had the nerve to tell me it took them 1 hour to check out the brakes(which I told them not to do) and then they tell me that diagnostics on the brakes cost me $96 plus tax!!!! This place is a joke, do not go here!!!! My car is not even 3 years old and is falling apart. I have taken this back to Dover dodge to get repaired 4 times in the past 7 months and have gotten wrong things fixed and nothing but headaches and a bill afterwards, even though I had a service contract! Definitely beware if you plan on buying here.... This place is filled with scam artists and technicians that are dishonest! The only thing that is pleasing here is the sales person that is willing to sucker you into a sale! More

I bought my first new car from this dealer. I went there with intentions to finance but the salesman switched me to a lease making it more appealing.We settled the deal, but when i went to the finance offic with intentions to finance but the salesman switched me to a lease making it more appealing.We settled the deal, but when i went to the finance office, the first thing the finance guy says is "how are you going to be taking care of the taxes?" Me being 21 at the time didnt realize what was going on, nor did my parents whom were with me. We thought the taxes were included in the payment we agreed on. Wich im sure they were now but they decided to go for a homerun. So after jamming us with the 1200 in taxes i come to find out 3 years later after paying off my lease that they also Jammed a service contract in to for $500. I later came to find out this service contract or extended warranty was useless because i leased the truck for 36 months, and it was covered under full warranty during this period anyway. When i called to speak to the finance guy, whom is still there by the way, he refused to refund my 500. I ended up writing a letter to the dealer principal explaing the situation and stating that i would be writing to the NJ State Attourney General. 2 weeks later i had a check mailed to my house for the full amount. Becareful when dealing with this sleezy finance guy who makes his money on ripping honest people off. More

Joe Kelly in internet sales was helpful and easy to deal with. Gary in finance, on the other hand, is the standard "finance guy from the netherworld". Would not take "no" for an answer on dealer's lenders ( with. Gary in finance, on the other hand, is the standard "finance guy from the netherworld". Would not take "no" for an answer on dealer's lenders (as opposed to one we had already arranged), several fees on purchase order that had not been mentioned previously, etc. Finally had to leave, breaking the deal. Deal was recovered the next day, to my satisfaction. But then they had problems with our outside financing. They would not release the vehicle without a personal check held as backup for the payment on the deal, as they were not satisfied with the various faxes confirming the arrangement from my lender. Complete pain. Avoid where possible. More