Downey Hyundai

BEWARE THE LISTED ONLINE PRICES! !!! We were drawn to a pre-owned car here that was listed on CARFAX at $2,000 below the car's value. We liked the car and everything about it, and !!! We were drawn to a pre-owned car here that was listed on CARFAX at $2,000 below the car's value. We liked the car and everything about it, and did a lot of research to narrow our choice down to two cars we were interested in throughout the LA area. We had even test-driven them both the weekend prior before making our decision. When we called Downey Hyundai about the one they had, they said they couldn't do anything about the price, but "they'd give us a great deal on the accessories." No explanation as to what that meant. Begrudgingly, and like suckers, we still showed up. The saleswoman actually said they would "agree to honor the online price, just for us." Wow, how considerate, for a company to honor the price they have a product listed for. Even despite that, after having sat there for 30 minutes while they typed our info into the computer, the manager comes out with the numbers, and the price they wanted us to pay landed $5,000(!) higher than the price listed both on their website and CARFAX. Yes, $2,500 of that was taxes and fees (registration, tags, etc.) which we were expecting. The rest of it seemed to be $2,500 worth of "Accessories" that we didn't ask for, and that they couldn't adequately explain what they were. But they absolutely 100% "couldn't do anything about the price." "But they're accessories," we said. "We don't want them. Take them out." Downey: "They're built into the car." Us: "Then they're not accessories. They are a part of the car. And they should be reflected in your online price. You don't charge extra for the doors." It took 3 hours of aggravating negotiation - including our salesperson and manager disappearing into a back room for up to 30 minutes at a time, claiming they could "not go any lower" than each suggested price, and many legitimate threats on our part to walk away (we were real close to it) - to get the price back remotely to where we needed it to be, and there were STILL fees in there for "accessories" at the end of the transaction that they refused to explain or do anything about. Finally the manager promised us a final price, he wrote it on a piece of paper, and we agreed and shook on (again, higher than we expected but we needed this over with by then), all the while he was shaking his head in dismay that his boss was going to yell at him for selling a car so low or some nonsense. Because what every customer wants when buying a car is emotional manipulation as though we care about the feelings of the person negotiating against us while they outright lie to our face. Even after THAT... when we got to the finance department to sign the paperwork, the price had mysteriously increased again. When we argued it, he said he didn't know what the manager had promised us but again they "couldn't do anything about it." We had to threaten to get the manager and finally the finance guy said he'd go find him. He literally walked outside his office, sighed, came back in 10 seconds later, and removed the extra money. Yep, clearly impossible to fix. Everybody there came across like an absolute liar. The total cost came out to $467 higher than it should have been. A non-removable accessory is a part of the car, and the price listed online - especially if it's both on your dealership website AND on Carfax - should reflect the actual price they're going to charge you. Never had a more aggravating and frustrating negotiation with a car dealer. The one up-side: they had very good tacos in the parking lot. It's a good thing they did, too. We'd have been in a far worse mood throughout the negotiation otherwise. We weren't even going to leave this review, but Downey kept calling us on a weekly basis and sending us follow-up emails to leave our review. So here it is! To everybody else considering buying from Downey: just be ready to seriously throw down to get the price you see online. Or even easier for everybody: just go somewhere else. More

It was nice the service was pretty fast and they washed the car and the waiting room is nice tv and snacks. the car and the waiting room is nice tv and snacks. More

I am very pleased with the work that downy Hyundai has done to my vehicle. Definitely coming back!!! done to my vehicle. Definitely coming back!!! More

Very friendly and helpful as to what I need. A professional who knows his business A professional who knows his business More

Advertised 15k when i went to sign the papers car was over 20k. They refused to get rid of karr security system. Ended up paying 4 grand more than the advertised price. Classic bait and switch. Love the over 20k. They refused to get rid of karr security system. Ended up paying 4 grand more than the advertised price. Classic bait and switch. Love the car. Hate the dealership. Will never buy from there again. Shady business. More

Excellent service, very attentive and very helpful. Meets all my expectations I always purchase my vehicles from Downey Hyundai Meets all my expectations I always purchase my vehicles from Downey Hyundai More

Takes little bit longer than 2 hours waiting but it’s worth the wait after that everything is all right worth the wait after that everything is all right More

Jose Martinez and the service team went above and beyond to help get my radio/navigation system back up and running on my Palisade. They were very thorough and great to chat with, especially Angel when my to help get my radio/navigation system back up and running on my Palisade. They were very thorough and great to chat with, especially Angel when my wife and I were waiting for our car to be brought back to us when the service was completed. The dealership overall was very pleasant to be at and well-maintained. It was a great experience overall! We will be back there for any future Hyundai needs! More

He was the best I’m very happy with my new vehicle I love it it More

my experience was great and no double talk ,straight,quick, you have a well- trained personnels Thank you again ,straight,quick, you have a well- trained personnels Thank you again More