Downey Hyundai - Service Center

Excellent Once again service advisor Cesar provided outstanding customer service. He was very professional and helpful. He explained the concerns I had in detai Once again service advisor Cesar provided outstanding customer service. He was very professional and helpful. He explained the concerns I had in detail. Overall my experience was excellent. More

Disappointed Took my car in 1/21/19 to get carrier assy-front end module, wiring assy-fr, and wiring assy-fem repaired. The rep. had mentioned that my window was c Took my car in 1/21/19 to get carrier assy-front end module, wiring assy-fr, and wiring assy-fem repaired. The rep. had mentioned that my window was cracked by tech. during repair so that had to be replaced free of charge but in doing so the magnetic piece that fits on my window so I can put my UBER beacon on was lost fortunately the windshield co. still had it and I got it back, but then I noticed when I got home that the clip that goes under the hood to hold the arm in place that holds up the hood was missing. The tech. didn't put it on had to go back to the serv. dept. to get that done. I had mentioned to the serv. rep that I keep hearing a clinking sound right around my glove compartment and/or around the front right wheel well. I have to go back again to get that fixed (whatever that sound is). It wasn't making any clinking noise b/4 I brought it in. I paid over $4600 for repairs and now I'm going back and forth for nonsense that should've been taken care of the first time I took my car in. I'm wasting valuable time. SMH More

Great customer service by Carlos Carlos doubled check what the last tech said was needed and confirmed it was not! Thanks for saving me money that was not needed at this time Carlos doubled check what the last tech said was needed and confirmed it was not! Thanks for saving me money that was not needed at this time More

Yes very fast service Had a issue with my seat but got fixed Parts got order and then got them installed and my car was ok Thanks guys the the good service Had a issue with my seat but got fixed Parts got order and then got them installed and my car was ok Thanks guys the the good service More

Car Service I took my car in for regular service. Since the moment I walked in, they guys behind the counter were really helpful. Carlos Ruiz went above and beyon I took my car in for regular service. Since the moment I walked in, they guys behind the counter were really helpful. Carlos Ruiz went above and beyond to make sure he provided the best customer service. More

Service Department, Carlos Ruiz I called to see if there was any openings for car service today and said come over we will accommodate you , come over we will take care of you .... a I called to see if there was any openings for car service today and said come over we will accommodate you , come over we will take care of you .... awesome More

Awesome service! The staff allowed my wife to pick up and drop off rental since I work over an hour away...thanks for everything.they kept in constant contact througho The staff allowed my wife to pick up and drop off rental since I work over an hour away...thanks for everything.they kept in constant contact throughout the process and made it easier by texting...as I’m at work and can’t speak. More

Excellent Carlos Ruiz was very excellent he had good communication and was very respectful and courteous to my needs of what I wanted to be done to my car Carlos Ruiz was very excellent he had good communication and was very respectful and courteous to my needs of what I wanted to be done to my car More

Trust Is Important It'a bad enough that going to the mechanics is synonymous with rip-offs/scams. It's worse when you catch dishonesty from a dealer. I'm giving 3 sta It'a bad enough that going to the mechanics is synonymous with rip-offs/scams. It's worse when you catch dishonesty from a dealer. I'm giving 3 stars because the people who work on and clean the car do a great job--they shouldn't be crapped on. I'd give 1 star to the dude out front handling the transaction. Don't xx people and make it sound like you're doing me a favor. It's insulting. I hope the rest of the Hyundai ealership in Downey isn't like this. More

Recall Caesar found a recall in my engine and has been doing what he can to get a new engine in for me.. in the mean time helped with a rental for me till it Caesar found a recall in my engine and has been doing what he can to get a new engine in for me.. in the mean time helped with a rental for me till it can be fixed. More