DO NOT DO BUSINESS HERE.
I was quoted $16,600 for a certified 2017 Ford Fusion Energi Luxury SE, upon signing paperwork the number had changed to $17,500. I spoke with the sales manager Moises Crisanto about it and he called me a liar and said nobody quoted me that. When I told him he was the one that did it he told me that it was not him that quoted me that number.
He had printed out the quote for me actually and although he wouldn't let me keep the paper, I took a picture of it. When I told him that his name was on the paper he then changed his story and said that he was quoting me for an entirely different car, but that was a lie too as the quote had the car I was purchasing on it with everything from the stock # to the VIN.
I ended up buying the car anyway and upon having it inspected elsewhere I was notified that the front bumper had damage and was cracked underneath; something I hadn't noticed when initially walking around the car, and I didn't think to look as the CARFAX showed no reported damage to the vehicle.
To see if the damage had been previously documented, I went to look for the 172 point inspection form that was to be included with all of my paperwork and found they did not actually provide it to me.
Upon returning to the dealership to figure out what my options were, I was met with animosity and being told I was SOL. The General Manager Charles Dean also told me that I was the one that damaged the vehicle. The two managers ultimately ganged up on me in the parking lot when looking at my vehicle and literally yelled at me about my temperament while the GM waved his finger in my face aggressively, and told me I have 'tiny man syndrome' when I told him to get his hand out of my face.
I told them that my temperament wasn't the issue and that I've been given nothing but grief while trying desperate to just not get ripped off, and since the GM hadn't been present during the quoting fiasco, I notified him of it at that time and he said they can throw around whatever f***ing numbers they want until a contract is signed.
They told me they won't do business with me anymore which I'm pretty sure to some degree violates the 2 year servicing contract that I got when purchasing the vehicle.
I also later recalled that I had taken pictures of the vehicle prior to buying it, and when looking at them I found that the damage was in fact preexisting to my purchase. When looking at the True Market Value of the vehicle at Retail pricing with the damage, I was appraised at $14,781.
$2,719 under what I paid.
All I wanted was for them to work with me on options to right the wrong, and all I received was 2 angry old men yelling at me and posturing me in a parking lot.
DO. NOT. DO. BUSINESS. HERE.