Downtown Nashville Nissan

Great customer service Made an early AM appointment, truck was brought into service bay very quickly. Went to relax in clean and comfortable customer lounge area. Within app Made an early AM appointment, truck was brought into service bay very quickly. Went to relax in clean and comfortable customer lounge area. Within approx. half hour service advisor came to me to explain needed repairs. Very professional and will return when necessary More

Ricky did a great job putting me in my first car. I was very pleased how Ricky took the time to help me get a car the first time I came to Nissan. Everyone showed kindness. I was very pleased how Ricky took the time to help me get a car the first time I came to Nissan. Everyone showed kindness. More

General Maintenance/New Tires Spencer is very receptive, caring and is dedicated to giving good service to his customers!!! He helped me get a great deal on tires and is just awes Spencer is very receptive, caring and is dedicated to giving good service to his customers!!! He helped me get a great deal on tires and is just awesome to deal with!! More

Unprofessional Salesman, Professional Finance Director Salesman Tyler (Johnson?) was very unprofessional & impatient but left us sitting for long periods of time, going to get price, car fax, etc., making Salesman Tyler (Johnson?) was very unprofessional & impatient but left us sitting for long periods of time, going to get price, car fax, etc., making quiet a few snide remarks also. In our past experiences our salespeople have always been very friendly and professional. Looking back, we should have just asked for a different salesperson, since they make commission on the sale. However, Michael Smith in finance was very professional. He was very patient with our purchase transaction. He is definitely an asset to your business. More

Rip Off! I took my vehicle in for an assessment. The battery and brake light were on and the information panel had stopped working. I was told that I needed to I took my vehicle in for an assessment. The battery and brake light were on and the information panel had stopped working. I was told that I needed to replace the entire computer assay and that the transfer case was leaking transmission fluid. Fortunately I took two male colleagues with me. They both inspected the vehicle and found only a bead of oil on the transmission. According to this dealership the total cost to repair my while would be about $4,000. I took my vehicle to a locally owned repair shop. The problem was the alternator. It only cost $800 to repair. No transmission problems at all. The dipstick had not been installed properly after an oil change. There was no reference to the alternator going bad on the computer print out the dealership provided. I'm sure they would have "discovered" the problem $4,000 later. I will never take my vehicle to this dealership. More

Lies and Deception My worse car experience i have ever experienced in my fifty-five years of living. My shopping for a new vehicle was pleasant at first.On the third day My worse car experience i have ever experienced in my fifty-five years of living. My shopping for a new vehicle was pleasant at first.On the third day of driving i noticed i had know cruise control,took it back to the dealership and i was told i could not buy the other vehicle that i looked at because my trade-in vehicle was gone.This situation lasted from March 30,2017 and finally resolved August 15,2017. Still not satisfied with all the dishonesty told. More

OK. A maybe on recommending to others. I was called Sunday the 30th by Amy to find out if I was still interested in a Murano I had inquired about.Being as I was near Nashville I drove up Su I was called Sunday the 30th by Amy to find out if I was still interested in a Murano I had inquired about.Being as I was near Nashville I drove up Sunday to view and test drive the Murano. My wife and I liked the Murano and we went in to work a deal. A couple of problems I had where: 1. The Murano on-line said it was certified pre-owned. I asked if we would get paperwork stating such and could we take it to any dealer for service problems with the certified paper work. We were told the Murano was certified, but for the certification we would have to purchase it, like insurance. I explained we had been dealing with Benton in Columbia and their vehicles come with CPO included in the purchase price. I was told they would charge me later and I explained that was not the case. 2. I asked about the life time power train warranty and was told they did not offer that. I told Amy Benton offered life time power train. She told me she would need to call and check on that. I told her they were not open on Sunday, but to look on line, which she did. I ended up getting the CPO for a dollar and the 10 year 100,000 power train. So far we are enjoying our Murano, but there has been no follow up from sales. I sent an e-mail to Amy about a second key fob. She said she would check with the previous owner and get back with me, I have not had a reply. All in all I think we got a very fair price after we did our research and are pleased with our purchase. More

Wonderful experience The second I walked in I was greeted with friendly personnel. Thanks Chris, Carl, Eric, and Andrew for a wonderful experience. Love my new Altima. The second I walked in I was greeted with friendly personnel. Thanks Chris, Carl, Eric, and Andrew for a wonderful experience. Love my new Altima. More

Murono Service My Mother brought my car in to be serviced while I was out of town. The service department was professional and prompt with the maintence services re My Mother brought my car in to be serviced while I was out of town. The service department was professional and prompt with the maintence services received. I would like to thank Marcus Jackson, Mr. Ranson ( I believe that is his name) for their professionalism and patience with me over the phone. Several days after the services were received my Mother received a phone call from Mary in the service department. There was an overcharge on the services received and Mary wanted to make sure I received the refund. Her comments to my Mother were "we want to be honest". In these times most companies will not make these admissions. I normally have my car serviced at the Newton Nissan Dealership in Shelbyville, TN; which is an A+ dealership. However it is easier for my Mother to travel a shorter distance to Downtown Nashville Nissan. Thank you for all you do. Satisfied Customer, Cynthia Epperson-Lyons. More

poor customer service ( Robert) on June 25 my wife and I drove 70 miles to look at a truck we were hoping to buy. the truck was a online priced at 16900. we really like the truck so on June 25 my wife and I drove 70 miles to look at a truck we were hoping to buy. the truck was a online priced at 16900. we really like the truck so we went forward with the deal. When we got ready to do the paper work the price on the truck had gone up to 17400. because we did not want the warranty. also when we had taken the truck home we noticed a noise the was coming from under the truck. Just so you know this was a pre-owed certified truck. I made many calls and sent many e-mails to this dealership before I got an answer.they set it up to get looked at, the tech. that work on it said it was supposed to be that way. So I took it to another dealership and they said this was not normal,and that it sound like it was in the drive chain. again I made many phone calls and sent many e-mails and no one has gotten back wit me.I have sent e-mails to the online sales manger, customer service dept. even the general manger, no answer. they want to take you money and then you become a on butty.We are a nissan family,but never again with Downtown Nashville Nissan. More