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Downtown Nashville Nissan
Nashville, TN
430 Reviews
Thank you for your interest in DOWNTOWN NASHVILLE NISSAN. We know you have many choices while shopping for automotive products and services on the Internet. Our goal is to provide you with a complete 1-stop shopping site while you are visiting our virtual dealership. We will provide you with quick, expedient answers to any questions you may have, including, providing you with all the information you may need to make an intelligent buying decision.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Showing 430 reviews
August 10, 2021
Typically I only write reviews when I have had an exceptional experience. However, having two disappointing experiences with Downtown Nashville Nissan I felt compelled to share my experience. Purch exceptional experience. However, having two disappointing experiences with Downtown Nashville Nissan I felt compelled to share my experience. Purchased a vehicle the end of January 2021. The purchasing experience was passable although took over 4 hours excluding test drive. The problem came after when we were waiting for the tags and registration to be sent. Taking into account delays due to COVID, I expected it would take a little longer but not 3 months. And the delay was due to mishandling on the part of Downtown Nissan. After multiple follow-ups, temporary tags, misinformation, etc. the dealer overnight expressed the information to Marshall County clerk AT the end of April and the clerk had the registration and tags ready in 1 day. Since we were in a rush to get the vehicle, we took a loan at a higher percentage rate than desired. In the meantime, we got approval for a lower rate yet had to reapply since it took so long to get the registration. Fortunately, we still got the lower rate. I wanted to share my experience with Downtown Nissan and was provided the name of the woman who handled customer service. After 3 calls to her cell phone and no return calls, I finally was able to speak with a manager which also took many days. He comped us with free oil change and tire rotation. At the time of this service, I received a phone call informing me that I could trade in my newly purchased 2020 Nissan Rogue for a new 2021 Nissan Rogue for twhe same or lower car payment. I should have trusted my instinct but I thought it wouldn’t hurt to check it out. I returned the call and spoke to a manager. He assured me that we could trade in for no additional costs. I even texted him expressing my skepticism and again he confirmed that I would be able to pay off my existing loan and have equal or lower payment. So I traveled 40 miles to the dealer and lo and behold, it was all a big lie and scam just to get me in and try to convince me to make a deal that was not as promised. The saleswoman we worked with was great but the manager on duty that Sunday was rude and condescending. Clearly I learned my lesson and will never deal with Downtown Nashville Nissan again. More
by ljw161
Employees Worked With
January 18, 2021
Bought my second vehicle here Jan 8 . Both were bought from Ricky G. He is very easy to work with and was very helpful in getting the vehicles we ask to look at and test drive brought up for us to look at from Ricky G. He is very easy to work with and was very helpful in getting the vehicles we ask to look at and test drive brought up for us to look at . I also get three nissan vehicles serviced there on a regular basis and have never had a negative experience. I would recommend this dealership. More
by TNguy
Employees Worked With
Ricky Gillian
October 13, 2020
Do not buy from this dealership. I purchased a brand new 2020 Nissan Altima SR and have yet to take delivery of the car after 2 1/2 weeks. The car paint job was damaged from bird poop and glue was left on 2020 Nissan Altima SR and have yet to take delivery of the car after 2 1/2 weeks. The car paint job was damaged from bird poop and glue was left on the car. Management advised me to live it or call Nissan to resolve the issue. I repeat do not buy from this dealership. More
by NASH1290
Employees Worked With
Other Employees :
Ricky Gillian, Chris Pearson
August 19, 2020
Unresponsive following purchase of certified truck. Items missed during certified inspection and dealer unresponsive in addressing satisfactorily. Being certified appears to mean nothing to dealer. missed during certified inspection and dealer unresponsive in addressing satisfactorily. Being certified appears to mean nothing to dealer. More
by Disappointed Customer
Employees Worked With
Sales Manager
June 09, 2020
Great experience. Love my new car! Ray helped me every step of the way. He was transparent in his approach and let me know what my options were for my down-payment (which I had none) an Ray helped me every step of the way. He was transparent in his approach and let me know what my options were for my down-payment (which I had none) and my payment range. I got top dollar for my trade, and I am loving my new 2020 Rogue Sport! Thanks to all the team More
by jonstrickland
October 05, 2019
Great experience everything was quick and easy bought a 2020 ROUGE SV and Jasmine was great to work with and very knowledgeable of my Needs. Thank you 2020 ROUGE SV and Jasmine was great to work with and very knowledgeable of my Needs. Thank you More
by Ron
Employees Worked With
jasmine
August 08, 2019
Advertised prices are thousands below actual prices I was shopping for a '16 Leaf. They advertised an SL for ~$14,900, but when I got in their actual base price had a "CPO fee" of $1600 and a "refurb fe I was shopping for a '16 Leaf. They advertised an SL for ~$14,900, but when I got in their actual base price had a "CPO fee" of $1600 and a "refurb fee" of $700, so their actual "starting point" for negotiations was $2300 more than advertised. The seller pulled all the slimy used car salesman tricks- "this offer is only good for tonight (it was ~9PM), what can I do to earn your business right now", held onto my keys while they evaluated my trade to keep me from walking out. Tons of high pressure tricks. Virtually everything he said to me was technically true but crafted to mislead- the CPO warranty on a Leaf isn't worth the paper it's printed on (it may be better for a gas car), but he kept trying to make it sound super great, and didn't mention the original, still-applicable OEM warranty still applied. Eventually he "haggled" down about $2500, after an HOUR, to get to the price listed on the website- what I thought would be the STARTING point of negotiations. He assured me this was their best offer... until I was on the way home and he texted offering another $500 off. At this point I've completely lost trust in them and wouldn't consider even looking at their website. I worked with Jonathan Strickland with a quick visit from an angry Ray Pritchard. Steer clear of these guys. More
by Bert
July 19, 2019
Excellent!!!! Elvis Garcia.... The Best!!! He helped me out real fast. He also got me some insurance, you can’t beat that one stop shop for all my needs. Thank you Elvis Garcia.... The Best!!! He helped me out real fast. He also got me some insurance, you can’t beat that one stop shop for all my needs. Thank you so much Elvis More
by Talethia
Employees Worked With
Elvis Garcia
July 10, 2019
Faulty CVT is longterm chronic problem Our Altima we had in for a transmission replacement was the 4th new Nissan we have bought, the 2nd one bought from Downtown Nashville Nissan. When you Our Altima we had in for a transmission replacement was the 4th new Nissan we have bought, the 2nd one bought from Downtown Nashville Nissan. When you have to replace your transmission at 65000 miles and at a cost of $4300 because your dealer failed to disclose a longterm chronic problem with the Nissan CVT, it tends to put a bitter taste in your mouth that no amount of customer service can remove. I doubt very much that Nissan can do anything to earn my trust of the brand again and will probably take my business elsewhere. Doug and Joan Bowes More
by Doug5966
Employees Worked With
Dusti McCoy
June 21, 2019
Wes made buying our car an enjoyable experience! After being rear-ended and totaling our 14 year old car we were forced to go car shopping. We visited a few other dealerships but none were as accommo After being rear-ended and totaling our 14 year old car we were forced to go car shopping. We visited a few other dealerships but none were as accommodating and relaxed as Downtown Nashville Nissan. Our salesman, Wes, understood our desires and concerns and was totally chill throughout the process. We actually enjoyed the experience and would certainly recommend him and this dealership to anyone in the market. More
by Hitfrombehind5
Employees Worked With
Wes Roberts, Raju Tulsani
