Downtown Nashville Nissan

Bought my second vehicle here Jan 8 . Both were bought from Ricky G. He is very easy to work with and was very helpful in getting the vehicles we ask to look at and test drive brought up for us to look at from Ricky G. He is very easy to work with and was very helpful in getting the vehicles we ask to look at and test drive brought up for us to look at . I also get three nissan vehicles serviced there on a regular basis and have never had a negative experience. I would recommend this dealership. More

Unresponsive following purchase of certified truck. Items missed during certified inspection and dealer unresponsive in addressing satisfactorily. Being certified appears to mean nothing to dealer. missed during certified inspection and dealer unresponsive in addressing satisfactorily. Being certified appears to mean nothing to dealer. More

Advertised prices are thousands below actual prices I was shopping for a '16 Leaf. They advertised an SL for ~$14,900, but when I got in their actual base price had a "CPO fee" of $1600 and a "refurb fe I was shopping for a '16 Leaf. They advertised an SL for ~$14,900, but when I got in their actual base price had a "CPO fee" of $1600 and a "refurb fee" of $700, so their actual "starting point" for negotiations was $2300 more than advertised. The seller pulled all the slimy used car salesman tricks- "this offer is only good for tonight (it was ~9PM), what can I do to earn your business right now", held onto my keys while they evaluated my trade to keep me from walking out. Tons of high pressure tricks. Virtually everything he said to me was technically true but crafted to mislead- the CPO warranty on a Leaf isn't worth the paper it's printed on (it may be better for a gas car), but he kept trying to make it sound super great, and didn't mention the original, still-applicable OEM warranty still applied. Eventually he "haggled" down about $2500, after an HOUR, to get to the price listed on the website- what I thought would be the STARTING point of negotiations. He assured me this was their best offer... until I was on the way home and he texted offering another $500 off. At this point I've completely lost trust in them and wouldn't consider even looking at their website. I worked with Jonathan Strickland with a quick visit from an angry Ray Pritchard. Steer clear of these guys. More

Faulty CVT is longterm chronic problem Our Altima we had in for a transmission replacement was the 4th new Nissan we have bought, the 2nd one bought from Downtown Nashville Nissan. When you Our Altima we had in for a transmission replacement was the 4th new Nissan we have bought, the 2nd one bought from Downtown Nashville Nissan. When you have to replace your transmission at 65000 miles and at a cost of $4300 because your dealer failed to disclose a longterm chronic problem with the Nissan CVT, it tends to put a bitter taste in your mouth that no amount of customer service can remove. I doubt very much that Nissan can do anything to earn my trust of the brand again and will probably take my business elsewhere. Doug and Joan Bowes More

Horrible customer service! Horrible customer service!! I made an appointment for the over Kelly Blue Book but back program for today at 5:15. We get there 20 minutes early and a Horrible customer service!! I made an appointment for the over Kelly Blue Book but back program for today at 5:15. We get there 20 minutes early and ask for Billy per our instructions. A guy named Elvis came out and said Billy wasn’t there. He asked what car we had to sell and what car we were interested in. Once we told him he goes to talk to a manager, and comes back and says no managers are available that we need to make an appointment for tomorrow between 9-5! How is it that we make an appointment on the dealerships schedule for 5:15 today and they refuse to help us when we arrive. I’ll not be buying anything from this dealership, and will be telling my friends, family members and coworkers to not do business this dealership. Horrible customer service! More