Downtown Nashville Nissan

Horrible customer service! Horrible customer service!! I made an appointment for the over Kelly Blue Book but back program for today at 5:15. We get there 20 minutes early and a Horrible customer service!! I made an appointment for the over Kelly Blue Book but back program for today at 5:15. We get there 20 minutes early and ask for Billy per our instructions. A guy named Elvis came out and said Billy wasn’t there. He asked what car we had to sell and what car we were interested in. Once we told him he goes to talk to a manager, and comes back and says no managers are available that we need to make an appointment for tomorrow between 9-5! How is it that we make an appointment on the dealerships schedule for 5:15 today and they refuse to help us when we arrive. I’ll not be buying anything from this dealership, and will be telling my friends, family members and coworkers to not do business this dealership. Horrible customer service! More

Spencer Dixon In the Service Dept is the WORST Spencer Dixon in service dept has NO ppl skills. this has happened on more than 3 times bringing my car for service. Upon first encounter he is very o Spencer Dixon in service dept has NO ppl skills. this has happened on more than 3 times bringing my car for service. Upon first encounter he is very obnoxious, rude and condescending. At 740am I stead of saying “good morning” or greeting me, the customer, his first words are this wait is 31/2 hours are you going to wait that long? Plus you need tires ASAP! His approach is very condescending and nasty. I am told he is the top sales service man at this location and in the nation but top sales should NEVER trump simple home training of knowing how to talk to ppl and knowing how to provide the basics in customer service. Thankful for Mgr Rick Danton who has saved the day and my return each month to this dealership. More

False advertising Price advertised is not what they’re willing to sell for. My car was actually 10k more than the advertised price. 4 days after we signed a contract an Price advertised is not what they’re willing to sell for. My car was actually 10k more than the advertised price. 4 days after we signed a contract and I’d had the car, they called saying that they needed some more information to complete the employee discount (so that they didn’t get charged) and that I’d need to come back to sign a new contract without the discount if not. Which would be a breach of the contract we already had. Trying to scare me into paying for their mistake. They called and text me at least 8 times during the work day expecting a response immediately. I will never be buying another vehicle here and would strongly recommend you not to. More

Great experience. Very kind and understanding. No pressure, but a willingness to help.I had a wonderful buying experience at Downtown Nashville Nissan. Jim Ransom wa Very kind and understanding. No pressure, but a willingness to help.I had a wonderful buying experience at Downtown Nashville Nissan. Jim Ransom was a knowledgeable and a friendly salesman More

Helpful Will Garner - Senior Saleses Representative was very helpful & helped me to get into the car that I actually wanted. Very 5 stars & a big woop woop to Will Garner - Senior Saleses Representative was very helpful & helped me to get into the car that I actually wanted. Very 5 stars & a big woop woop to Downtown Nashville Nissan. Thank you so much! More

Best experience buying a car I totaled my 2018 Altima last week in an accident, and went to Downtown Nashville Nissan, hoping to get the same car again. Jim was extremely helpful I totaled my 2018 Altima last week in an accident, and went to Downtown Nashville Nissan, hoping to get the same car again. Jim was extremely helpful and understood my situation. In a little over 2 hours I drove away in my brand new 2018 Altima. It was amazing, fast and I could not have asked for better after still being shaken up by last week accident. More

Great customer service! I had a wonderful buying experience at Downtown Nashville Nissan. Jim Ransom was a knowledgeable and friendly salesman. He explained all of my options I had a wonderful buying experience at Downtown Nashville Nissan. Jim Ransom was a knowledgeable and friendly salesman. He explained all of my options very well and walked me through the entire process. I will definitely be back! More

Second positive experience .. This is my second Pathfinder purchase at this dealership.. it was a smooth and easy process once again. Very good customer service! Thanks for another This is my second Pathfinder purchase at this dealership.. it was a smooth and easy process once again. Very good customer service! Thanks for another good experience! More

Outstanding Service!! Jim Ransom and Clement Lehman worked above and beyond to get me the truck I wanted making a dream come true. Unbelievable the work they put in to make Jim Ransom and Clement Lehman worked above and beyond to get me the truck I wanted making a dream come true. Unbelievable the work they put in to make this happen! More

Trustworthy, reliable & considerate The way this dealership has treated me (from day 1) is how auto dealerships should’ve been treating their customers all along. They’re upfront and hon The way this dealership has treated me (from day 1) is how auto dealerships should’ve been treating their customers all along. They’re upfront and honest, they took time to listen to me; they even drove my old car to my house with me so I could empty stuff from my old car while keeping my new car pristine. Downtown Nashville Nissan goes the extra mile! More