Downtown Toyota-Subaru of Oakland - Service Center

Service was great and I was provided updates along the way. I appreciate it & wil be back way. I appreciate it & wil be back More

Ok customer service. Could be even more appreciative of the business we all give them. Still had to go out to see if the car was ready. Could be even more appreciative of the business we all give them. Still had to go out to see if the car was ready. More

very helpful and good communication. easy to schedule with. friendly at drop off and pick up. easy to schedule with. friendly at drop off and pick up. More

Joe was awesome, and I appreciate the Lyft shuttle service. Fair pricing, quick to order parts and get the work done. service. Fair pricing, quick to order parts and get the work done. More

Excellent service. Going to this location for approximate 15 to 20 years the workmanship remains the same. I commend the team for being there to service during the CO Going to this location for approximate 15 to 20 years the workmanship remains the same. I commend the team for being there to service during the COVID and the stay at home. Congratulations More

1. Staff attitude is that customers are imposing. 2. Twice I’ve come in at 8:00 needing to resolve a problem and been told to come back later. 3. In picking up my vehicle has taken 30 to 45 minutes. Las Twice I’ve come in at 8:00 needing to resolve a problem and been told to come back later. 3. In picking up my vehicle has taken 30 to 45 minutes. Last time no one was at the front. Had to go track down a person. Was told a couple of times someone would be there in a minute. 4. Compared to Toyota Mountain View, ToO is less friendly. More

Customer service is excellent. The location and hours of operation fit perfectly in schedule. The price was affordable as well. The location and hours of operation fit perfectly in schedule. The price was affordable as well. More

No one to greet on arriving, slow uninformative check in, price quoted on phone, quadrupled at check out, then corrected, told wait was 1 to 1.5 hours after that time was told 45 minutes more, was not told a price quoted on phone, quadrupled at check out, then corrected, told wait was 1 to 1.5 hours after that time was told 45 minutes more, was not told about Uber ride prior to check in so made other arrangements. Called manager to complain about delays left message, no call back. More

I appreciate the great service and quality, and the staff seem to know the customers. seem to know the customers. More

I left my car for a week to be serviced and have wheels repaired and get a quote on a minor paint repair. When I called to pick up the car I was told the wheels were not sent out and there was no estimate. repaired and get a quote on a minor paint repair. When I called to pick up the car I was told the wheels were not sent out and there was no estimate. I had to wait another few days to get the car back and not body estamate was done More