Downtown Toyota-Subaru of Oakland - Service Center

I appreciated the quick service and the ordering of seat armrest hole covers that will be added i. armrest hole covers that will be added i. More

A bit pricey for an oil change. Also, had a windshield washer problem, suggested fix was for rear spray nozzle to be replaced (as I was told it wasn't working). I was supposed to ge Also, had a windshield washer problem, suggested fix was for rear spray nozzle to be replaced (as I was told it wasn't working). I was supposed to get a call or email as to price. Never got one. Got home, tried washers and both front and rear worked! So, inaccurate diagnosis. Service center means well, but just make sure you know what you need and if necessary get another opinion. Note: I don't feel comfortable rating the service dept. people. They are good people and mean well. You won't let me submit this survey w/o rating one! So, I picked the one on my invoice. rating was based on above comments. More

I've been taking my Suburu2915 outback here since I bought it and have been happy with the service here. Most recently had the breaks done and oil change and tires rotated and a leak was fixed. They t bought it and have been happy with the service here. Most recently had the breaks done and oil change and tires rotated and a leak was fixed. They test drove the car on the freeway to make sure there would no more leak. I drove the car to Truckee the next day. Once again happy with the work done. More

The service was a bit expensive. They did a great job though. We did have a couple communication issues but that may have been my phone acting weird. They did a great job though. We did have a couple communication issues but that may have been my phone acting weird. More

Poor customer service by Cornelius; told 6. 14.22 service no charge, still charged at pick up. Placed 7 calls, spoke with him but STILL no call to resolve as of 6.25. 14.22 service no charge, still charged at pick up. Placed 7 calls, spoke with him but STILL no call to resolve as of 6.25. More

The experience was quick and easy. I waited less than I expected and service was great I waited less than I expected and service was great More

No communication with service advisor. I called with questions about my multi point inspection. No response. I called the service manager. No response. It’s almost 3 weeks with no answer. I called with questions about my multi point inspection. No response. I called the service manager. No response. It’s almost 3 weeks with no answer. More

Glad they fixed my car even though they said they had no more appointments... It has died at the top of the hills & I had to coast in. They also delivered it that evening -before they promised it. I still d more appointments... It has died at the top of the hills & I had to coast in. They also delivered it that evening -before they promised it. I still don't know what was wrong but everything works better, $350 later. Satisfied customer. More

Over several years now, Kevin has consistently been helpful and pleasant. Most recently he helped correct an invoice from a new staffer who was trying to overcharge me. He noticed the errors and made s helpful and pleasant. Most recently he helped correct an invoice from a new staffer who was trying to overcharge me. He noticed the errors and made sure it was corrected. I know I’ll always be treated fairly by him and trust he’ll help me take the best care of my car, not just try to oversell or overcharge me. He also never treats me like I’m an idiot (many car places do). Toyota is lucky to have him — he is solid! More

Service was performed on schedule and as expected. Service agent explained the issues they found in a helpful way Service agent explained the issues they found in a helpful way More