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Downtown Toyota-Subaru of Oakland - Service Center
Oakland, CA
3,374 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,374 Reviews of Downtown Toyota-Subaru of Oakland - Service Center
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Verified Customer
May 25, 2022
Lost trust, turned into classic 'used car dealer' level sevice and professionalism. When asking for only select items on service - received all the 'fuel conditioning' and extras that are useful and not re sevice and professionalism. When asking for only select items on service - received all the 'fuel conditioning' and extras that are useful and not required. They also repaced the same filters that were just done (charged us for parts and labor)- even though they were new and still clean. Lot does not accomate morning rushes and staff is not engaged to make the experience better Saddest part, this department is under new management and yet the experience and value of getting parts or service here doesnt exist. Other dealerships are opening in Hayward and in Livermore - give them a try, good luck out there! #subaru More
by Sad Subie
Employees Worked With
Guadalupe called to follow up and was the only team memeber who earned 5 stars for her portion of the experience.
May 24, 2022
I was told my car was ready and to pick it up, but when I arrived two hours later it was not actually ready. An employee also made multiple inappropriate and unwanted comments about my body that made me extr arrived two hours later it was not actually ready. An employee also made multiple inappropriate and unwanted comments about my body that made me extremely uncomfortable. More
by ek
Employees Worked With
May 24, 2022
I was there at 10 Am because I had an appointment at 10 and I have to wait more than 30 minutes to check in. and I have to wait more than 30 minutes to check in. More
by VANISHEFQET
Employees Worked With
May 24, 2022
Advisor upsold services, did not replace requested damaged part. Price over estimate never discussed. Gave coupon discount only when I complained. Often 30 min delay after service done to prepare bill damaged part. Price over estimate never discussed. Gave coupon discount only when I complained. Often 30 min delay after service done to prepare bill More
by BUYER.BUCHNER
Employees Worked With
Forgot
May 23, 2022
The Technical advisor Vern Chao was very helpful and informative with helping me install a new 12V battery in my Toyota Prius. Vern also arranged for a driver to give me a ride to and from my home in Oa informative with helping me install a new 12V battery in my Toyota Prius. Vern also arranged for a driver to give me a ride to and from my home in Oakland. I am grateful for his help and for the auto center providing excellent service to your clients. Keep up the great customer service! More
by Mktrek
Employees Worked With
May 21, 2022
Well managed service center, reps give good explanations. Keeps my Subaru Forester in good running shape. Keeps my Subaru Forester in good running shape. More
by mlahiff
Employees Worked With
May 21, 2022
My only complaint is the pressure on getting us to consider an offer on our car that we don’t want to sell! consider an offer on our car that we don’t want to sell! More
by JANETEVERHART
Employees Worked With
Not certain who we worked with. Someone kept calling us to sit with a sales rep about selling our car…separate from our service appointment.
May 20, 2022
Punctual and pleasant staff, gave me clear information about what services would be done and how long. Flexibility in completing my work. Shuttle driver was very professional and courteous. about what services would be done and how long. Flexibility in completing my work. Shuttle driver was very professional and courteous. More
by Revdonnaallen
Employees Worked With
