Downtown Toyota-Subaru of Oakland - Service Center

Staff was very friendly and did not seem like they were over selling car maintenance. over selling car maintenance. More

I find that the people at your service center are very polite and helpful. The last time I took my van in I had its 60,000 mile service. Everything went well and they had done in just a few hour's. I was polite and helpful. The last time I took my van in I had its 60,000 mile service. Everything went well and they had done in just a few hour's. I was happy with the service you provided. Thank you Kathleen Howlett-Kelly More

John Rowe has been my advisor for 30 years, and I couldn’t have asked for anybody better. He is the best couldn’t have asked for anybody better. He is the best More

It’s was good! I’m not good in English to write something ok and then nothing ok and then nothing More

Good work on the regular service. But I asked for the work to be done by 2. I got it at 3:30. (I brought it in before 9.) work to be done by 2. I got it at 3:30. (I brought it in before 9.) More

Very courteous, friendly and helpful. The coffee supply was iffy. I kept getting hit up to sell my car to them, but I wasn’t interested. was iffy. I kept getting hit up to sell my car to them, but I wasn’t interested. More

I have mixed reviews about this dealership's service department. My service took 3 months to complete because the part needed was back ordered. The communication around this from my service advisor was department. My service took 3 months to complete because the part needed was back ordered. The communication around this from my service advisor was poor; he never called me with updates on the parts and when I tried to call him, no one answered the phone or returned my calls. I was issued a Toyota rental call free of charge for one week because the part was supposed to arrive the following week. The part did not come, and when I contacted my service advisor, he said that I could keep the car longer and he will have the parts department pay for it. Also that the part would be in the following week. The part never came and I was not contacted by my service advisor about keeping the car and being responsible for payment. This was 3-4 weeks into the service. By the third month, I spoke wiht another advisor to get information about my vehicle and what was happening because I had heard nothing and could not get a hold of anyone. My advisor called me out of the blue around mid December, and said my vehicle was ready. During the payment process, he said he would be charging me $697 or the equivalent of three weeks worth of the rental car. I refused to pay this and told him that he should have contacted me to inform me that if I wanted to keep the car longer, I would be responsible for the payment of it. He said he wasn't aware of any agreements and I had to explain to him what it was; one week for free and the part would come in in that week. Then his words about the parts department would pay for it. He was able to get the charge to $210/ two weeks of the car in my posession. I wasn't happy about paying any part of that because I should have been informed and given the decision if I wanted to pay for the vehicle long term. I did not appreciate this at all because the whole situation was an inconvenience. I am grateful to have had a vehicle during that time, but that at the surprise that I would have had to pay almost $700 for it. Please work on communicating with your customers and let them make their own financial decisions when it comes to vehicle services. More

I took my car in and waited for three hours for the service to be done. A week later I discovered that they had not done the service and I was driving a car that had bad brakes and no oil. Brandon the service to be done. A week later I discovered that they had not done the service and I was driving a car that had bad brakes and no oil. Brandon the service manager, took care of the problem but it should’ve never happened. They put my safety in danger with their negligence. More

Great experience this last go around. Please get a car wash. Everyone is great and helpful. wash. Everyone is great and helpful. More

I don’t have any complaints about the service. But I have a big complaint about the shuttle service. I understand Covid plays a part in 1 customer/car. There was only 1 shuttle car available for all customer a big complaint about the shuttle service. I understand Covid plays a part in 1 customer/car. There was only 1 shuttle car available for all customers who need it. I waited 1hr./1-1/2hr. to be taken round trip. I highly recommend getting another shuttle car. More