Downtown Toyota-Subaru of Oakland - Service Center

I used PARTS and an oil change. Parts man at first desk funny & very helpful both times I was there. Randy real helpful w/ oil & setting me up for oil Change. Surprised wasn’t as e pensive as I expected. funny & very helpful both times I was there. Randy real helpful w/ oil & setting me up for oil Change. Surprised wasn’t as e pensive as I expected. More

Nice cooperative people, and easy to make an appointment. Also the advisors are very good with communication. It’s the only place I take my car! Also the advisors are very good with communication. It’s the only place I take my car! More

Great customer service. Got me fixed up and back on the road with a loaner car as well. If I have any other issues, I know where to go road with a loaner car as well. If I have any other issues, I know where to go More

Easy to schedule, good communication, quick enough turnover while I waited, I would return for future services turnover while I waited, I would return for future services More

Friendly contacts on phone and in person. Explanation was given of why we had to come back for a major repair days after a 6 month service visit. was given of why we had to come back for a major repair days after a 6 month service visit. More

The people are so nice from personal experience they take care of my car thanks care of my car thanks More

The service and work are consistently good. I have just two beefs: a) when I call and leave a voicemail, I don't get a call back; b) the young woman who answers the phone when I do get through is utterly u two beefs: a) when I call and leave a voicemail, I don't get a call back; b) the young woman who answers the phone when I do get through is utterly unfriendly and seems to be in an enormous hurry. I invariably assume that she's terribly busy and that I must be bothering her ... then remember that I'm the customer, as well as realize that she probably always sounds like that. More

There's always something I'm impressed with. Whether it's friendliness, information provided to me, or elite service I am always at ease dealing with this service center. friendliness, information provided to me, or elite service I am always at ease dealing with this service center. More

Great service from service manager. Work completed on time. Communication was great. Checking in and out was easy. time. Communication was great. Checking in and out was easy. More

The follow up and status updates are substandard. The technicians seem to be lazy problem solvers. And while I purchased my subaru from this dealer, and did alls crédules maintenance with them, I will no technicians seem to be lazy problem solvers. And while I purchased my subaru from this dealer, and did alls crédules maintenance with them, I will not be going back as the service is terrible. More