Downtown Toyota-Subaru of Oakland - Service Center

I’ve been disappointed by check in wait times, with appointments, at this dealership. Yesterday’s wait was 30 minutes, 20 minutes seems the norm. I’m most disappointed in my purchase of a service appointments, at this dealership. Yesterday’s wait was 30 minutes, 20 minutes seems the norm. I’m most disappointed in my purchase of a service contract and have had all maintenance performed by this dealership. The service performed under the contract appears to have been basic / minimal. My first appointment out of the service plan totaled over $1300, including a “multi-clean max.” I understand the need for this maintenance but I’m disappointed that some of these services were not recommended or performed while under the service contract. I doubt I will purchase a service contract with my next new car - the value, in hindsight, was VERY poor relative to the cost of the service plan. I feel misled by the salesperson…. Please note that Daniel, the service advisor, was very helpful. He was polite during a busy period, working mostly by himself to check in appointments. Staffing levels should be improved and appointments should be spread out so that customers don’t arrive in a large bunch. More

Very efficient and friendly employees! They called me right away when they figured out what was wrong and got it fixed! right away when they figured out what was wrong and got it fixed! More

There was good and timely service for my Crosstrek. The people that helped me were very respectful of my needs and informative. I have nothing but good things to say. people that helped me were very respectful of my needs and informative. I have nothing but good things to say. More

People were friendly and car was completed on time bbbb bbbb hhh ggg ddd uuu bbbb hhh ggg ddd uuu More

Super communicative and friendly! Would recommend Jessy for future services. Trustworthy and easy to talk to. for future services. Trustworthy and easy to talk to. More

The service was great! I dropped my car off and picked it up after work which was nice because they kept it all day. Oil change and filter change—the staff was nice and quick abd everything was covid safe! up after work which was nice because they kept it all day. Oil change and filter change—the staff was nice and quick abd everything was covid safe! More

It was an easy checkin, fast service of the vehicle. I wish that I had used the discount coupon to receive a better rate from the dealership. wish that I had used the discount coupon to receive a better rate from the dealership. More

Make appointment easy. Fast response and on time finishing work. I was serviced by Kriss. He is very friendly and good customer service. I am very satisfied about my visit. finishing work. I was serviced by Kriss. He is very friendly and good customer service. I am very satisfied about my visit. More

Kriss Pashinyan helped me choose the best service package for my 2020 RAV4, he was very customer service oriented. I appreciate this business. Thank you Toyota! for my 2020 RAV4, he was very customer service oriented. I appreciate this business. Thank you Toyota! More

Great group, short staffed the day I came in but still handled our new Camry quickly and professionally. Would greatly recommend this service center to other. handled our new Camry quickly and professionally. Would greatly recommend this service center to other. More