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Downtown Toyota-Subaru of Oakland - Service Center

Oakland, CA

4.4
3,374 Reviews

3,374 Reviews of Downtown Toyota-Subaru of Oakland - Service Center

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July 29, 2021

Had my Corolla in for routine service. The work was done quickly and they explained everything they did, giving me a snapshot of the health of my car. More

by Higganzo
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faisal Zalmy
July 29, 2021

Excellent service. Always love going to Subaru Oakland four service as they take great care of me there! The staff is extremely courteous and helpful. The last time my service rep was Jimmy-he was extreme More

by lauracarr11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jimmy
July 29, 2021

I was very happy with the service, this was my first time here. I especially liked my service rep Dave and the young man who gave me a ride home. More

by alison.neufeld
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
David, the service rep; also the shuttle driver
July 28, 2021

Lucian was incredibly helpful and very friendly. Really Lucian was incredibly helpful and very friendly. Really appreciated his kindness. Really what else can I say to get the review up to 25 words. More

by rynspeich
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lucian, Faisal Zalmy
July 28, 2021

Vern and staff were great!! They helped me with a part that was covered under warranty. Everyone was helpful, courteous and professional. They make coming to the dealer for service so easy. The waitroom i More

by arispopegolf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vern Chao, Faisal Zalmy
July 28, 2021

Very nice experience! For service appts where the pick up time is close to closing time, I’d recommend giving people an early heads up so they can make moves to pick up the car. One time I waited until I rec More

by jessourk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faisal Zalmy
July 28, 2021

Great customer service by the rep. He recognized me once I arrived and pulled my car. I didn't have to tell him my name or car info. Happy with my service. More

by IVONNEGALVAN93
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Front desk rep
July 28, 2021

Good service. Loaner provided due to transmission problem although the problem was not addressed in recent service visit. I appreciate that the problem is now being addressed. More

by MIKEMOMBREA
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faisal Zalmy
July 28, 2021

the service was fine, but it seems odd that they don’t wash your car at service. first time a dealership hasn’t done this at a service appt. More

by susannah.freedman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Faisal Zalmy
Aug 06, 2021 -

Downtown Toyota-Subaru of Oakland responded

We do apologize for this, as we are currently on a strict water restriction with the city of Oakland.

July 28, 2021

Friendly team. Flexible and willing to work with customer. Team is honest and tries their best to meet ones needs. Went over the services done thoroughly and answered all follow up questions that we More

by nercy.arias1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Faisal Zalmy
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