Downtown Toyota-Subaru of Oakland - Service Center

I was taken at the appointed time. The service advisor was courteous and knowledgeable and I got the car back when promised.All went well. was courteous and knowledgeable and I got the car back when promised.All went well. More

Dropped off my car in the morning, everyone was super friendly, and it was done sooner than expected. Picking it up and paying were also quick. The progress report they gave me was also super helpful! friendly, and it was done sooner than expected. Picking it up and paying were also quick. The progress report they gave me was also super helpful! More

Gave incorrect hours for the shop- when I called to pick up on Saturday I was told the service shop was closed a d I couldn’t get my car until Monday. Super ridiculous. Name is spelled wrong everywhere, up on Saturday I was told the service shop was closed a d I couldn’t get my car until Monday. Super ridiculous. Name is spelled wrong everywhere, I did not speak to the listed person (or they gave me a fake name) More

Jimmy was very helpful in recommending the service I needed as well as a major repair of my front axles which had been making a strange nose. Thanks!, needed as well as a major repair of my front axles which had been making a strange nose. Thanks!, More

Good service.but the service charge little high over cost and then the service need waiting time over three hours.hopefully it will improve.thnks! and then the service need waiting time over three hours.hopefully it will improve.thnks! More

Kevin was very helpful, well-informed and efficient in providing us the service we needed. He delivered exceptional service and we will be returning again! providing us the service we needed. He delivered exceptional service and we will be returning again! More

Great experience. Took my car in for regular service, which was completed promptly and thoroughly. Provided ride home and back while service was being completed, and had car back within a few hours. No u which was completed promptly and thoroughly. Provided ride home and back while service was being completed, and had car back within a few hours. No unexpected charges or issues and provided instructions for when to bring in next. Very smooth. More

I bought an used Audi Q5 from this dealership with a maintenance plan. In retrospect, this was a mistake. The first time i schedued for the maintenance, they told me that mt car doesn't require a serv maintenance plan. In retrospect, this was a mistake. The first time i schedued for the maintenance, they told me that mt car doesn't require a service at every 5k miles, so they told me to come back at 10k.. the maintenance plans covers every 5k but the service center actually offers a service at every 10k segment. I believe this has to be a breach of the agreement. When I showed up for 10k service, they told me that I needed to call the parts department before showing up for a service, so I had to wait a half day for the parts to arrive. This was the worst service i ever experienced and if this dealership had any fiber of conscience, they should really restructure the maintenance plan I purchased with the car or provide a refund. I would rather take my car elsewhere. More

Jessy (I think was his name...) was really helpful and friendly, would definitely love to work with him again. He was able to answer all my questions friendly, would definitely love to work with him again. He was able to answer all my questions More

In dealing with the Service Department, Patrick approached me and we discussed what I had concerns about. It was a last minute appointment so they didn't have any loaner vehicles at the moment, but approached me and we discussed what I had concerns about. It was a last minute appointment so they didn't have any loaner vehicles at the moment, but Patrick took the time to see when they'd have one for me. I returned the next day and Patrick got me set up to go. He explained what their process would be and how they'd keep me posted with updates. I appreciate the communication he maintained with me as far as updates and he even asked if everything seemed alright in the loaner. I didn't feel bombarded with messages, nor did I feel out of the loop. Came back when the car was done and another young gentleman, whose name I unfortunately cannot remember, was attentive to the fact that I needed help. He figured out where I needed to go and then walked me over. I'm very satisfied with this experience. More